The company where I work recently upgraded from Office Communications Server (OCS) to Lync. Whilst Skype for Business is just around the corner, bringing many more features, our upgrade to Lync is a massive improvement and has allowed me to stop using WebEx for most of my conference calls and even to stop using my Cisco softphone for many of the direct voice calls (unfortunately we don’t have PSTN breakout configured for anything other than Lync conference call dial-backs).
Related to Lync, I’ve recently acquired a couple of accessories which, as well as creating discussion in the office, I find really help my user experience:
- First up is the Bluetooth headset I use: a Plantronics BT300-M. Freeing me from the shackles of my desk on endless conference calls, I can nearly make it to the kitchen to make a cup of tea but, even when it does lose the connection, it seamlessly reconnects when I’m back in range. Not only do I use this with Lync but it’s also useful for my Cisco CUCILync softphone and, I’m told, as a mobile phone headset in the car (I haven’t tried that yet as my current car has Bluetooth built in but that will change in a few weeks…). Now, having said I can make it to the kitchen on a call, I have also heard about a colleague with a DECT-based headset who made it to his local village post office without losing his connection!
- The other tool, which creates a lot more discussion from interested colleagues, is my Kuando Busylight. This is a visual indicator of my Lync status and, whilst it can be ignored just as much as the virtual version (I find that “busy” is treated as if it’s just a different coloured version of “available”…), it does have potential in offices with large groups of workers on the phone and a reliance on presence information. It also has a visual and/or audible notification when I’m called or IMed and I can customise the colours, create hotkey combinations and re-route second calls using the supplied software. Unfortunately It’s Windows-only – but so is my work PC! I do hope that the manufacturer, Plenom (@plenom) will release a Mac version too, so I can use it with Lync and my personal Office 365 account.
— Mark Wilson (@markwilsonit) February 24, 2015
Whilst on the subject of Lync, I’m not sure if I’ve blogged it before but there is a shortcut to force the use of Lync Web Access for a call, rather than the full client. Simply add ?sl=1 to the end of the Lync meeting URL to force use of the browser client.