Comments on: TalkTalk “free” broadband… here’s the catch http://www.markwilson.co.uk/blog/2006/11/talktalk-free-broadband-heres-catch.htm get-info -class technology | write-output > /dev/web Wed, 17 Mar 2010 07:50:59 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Clive http://www.markwilson.co.uk/blog/2006/11/talktalk-free-broadband-heres-catch.htm#comment-113966 Clive Thu, 12 Nov 2009 21:50:15 +0000 http://markwilson.me.uk/blog/2006/11/talktalk-free-broadband-heres-catch.htm#comment-113966 Nadim, see my advice this time last year (Post No. 20) and act on it. Try emailing MD Charles Dunstone first, giving your full name, address, postcode and telephone number, date signed up, promises made by the company and not kept. Keep it to brief facts only. Perhaps you had better ask an English speaker to do it for you as you still have no internet connection. Is that how your post got here? Nadim, see my advice this time last year (Post No. 20) and act on it. Try emailing MD Charles Dunstone first, giving your full name, address, postcode and telephone number, date signed up, promises made by the company and not kept. Keep it to brief facts only.
Perhaps you had better ask an English speaker to do it for you as you still have no internet connection.
Is that how your post got here?

]]> By: nadim http://www.markwilson.co.uk/blog/2006/11/talktalk-free-broadband-heres-catch.htm#comment-113877 nadim Thu, 12 Nov 2009 03:04:12 +0000 http://markwilson.me.uk/blog/2006/11/talktalk-free-broadband-heres-catch.htm#comment-113877 i did 24months contract with talktalk and the told me that they will send me router and 20 day my internet will be active . now its 3 months i dont have any internet and no one from them contacting me to tell me what is going on ,i have call them many many times and in the end i ask them to cancel it they are telling me they will charge me for cancelation , i dont know why they want to charge me they didnt prived me thire service . i think i will talk them to court its not only me my friend have the same problem with them who knows who else..... i did 24months contract with talktalk and the told me that they will send me router and 20 day my internet will be active . now its 3 months i dont have any internet and no one from them contacting me to tell me what is going on ,i have call them many many times and in the end i ask them to cancel it they are telling me they will charge me for cancelation , i dont know why they want to charge me they didnt prived me thire service . i think i will talk them to court its not only me my friend have the same problem with them who knows who else…..

]]> By: Mark Wilson http://www.markwilson.co.uk/blog/2006/11/talktalk-free-broadband-heres-catch.htm#comment-108176 Mark Wilson Sat, 22 Aug 2009 00:12:44 +0000 http://markwilson.me.uk/blog/2006/11/talktalk-free-broadband-heres-catch.htm#comment-108176 @Mike, that's fine if you control both ends of the VPN. In this case the VPN was for connection to a corporate IT infrastructure and it was not SSL-based. @Mike, that’s fine if you control both ends of the VPN. In this case the VPN was for connection to a corporate IT infrastructure and it was not SSL-based.

]]> By: Mike Trebot http://www.markwilson.co.uk/blog/2006/11/talktalk-free-broadband-heres-catch.htm#comment-108175 Mike Trebot Fri, 21 Aug 2009 23:47:47 +0000 http://markwilson.me.uk/blog/2006/11/talktalk-free-broadband-heres-catch.htm#comment-108175 Using OpenVPN is possible to setup a VPN to use TCP/443 - there's no way they can throttle that without throttling all https connections! Added advantage - OpenVPN is much more secure, and can be faster than PPTP/L2TP. Using OpenVPN is possible to setup a VPN to use TCP/443 – there’s no way they can throttle that without throttling all https connections!

Added advantage – OpenVPN is much more secure, and can be faster than PPTP/L2TP.

]]> By: Broadband free laptop http://www.markwilson.co.uk/blog/2006/11/talktalk-free-broadband-heres-catch.htm#comment-95445 Broadband free laptop Wed, 12 Nov 2008 11:22:22 +0000 http://markwilson.me.uk/blog/2006/11/talktalk-free-broadband-heres-catch.htm#comment-95445 Thats crazy, I had a similar problem with my Iphone on o2 recently and was told by the OFT that I could cancel the contract as the phone didnt suit its purpose - maybe your friend could give them a call? Thats crazy, I had a similar problem with my Iphone on o2 recently and was told by the OFT that I could cancel the contract as the phone didnt suit its purpose – maybe your friend could give them a call?

]]> By: Clive http://www.markwilson.co.uk/blog/2006/11/talktalk-free-broadband-heres-catch.htm#comment-95219 Clive Thu, 06 Nov 2008 09:42:41 +0000 http://markwilson.me.uk/blog/2006/11/talktalk-free-broadband-heres-catch.htm#comment-95219 When we had problems we contacted 'Customer Service' who read from scripts in Israel and Africa in addition to the UK. Eventually we sent 'Formal Complaint' letters to the Company Secretary, Billing and Customer Services plus an email direct to dunstoc@cpw.co.uk, receiving more than a full refund. Try to be patient, polite, and stick to facts only. It worked for us. When we had problems we contacted ‘Customer Service’ who read from scripts in Israel and Africa in addition to the UK. Eventually we sent ‘Formal Complaint’ letters to the Company Secretary, Billing and Customer Services plus an email direct to dunstoc@cpw.co.uk, receiving more than a full refund.
Try to be patient, polite, and stick to facts only. It worked for us.

]]> By: Anonymous http://www.markwilson.co.uk/blog/2006/11/talktalk-free-broadband-heres-catch.htm#comment-95174 Anonymous Wed, 05 Nov 2008 21:02:37 +0000 http://markwilson.me.uk/blog/2006/11/talktalk-free-broadband-heres-catch.htm#comment-95174 Talk Talk sales rang me offering free broadband if Ichanged my phoneline over. I had nothing but trouble and no welcome pack despite ringing nd asking where it was. After 6 weeks got a bill for my broadband. Apparently it toldme in the welcome pack that it was not free in my area. Well I never got a welcome pack and even so their sales team should not use this as a selling point they should check before offering it free. They are now threatening me with debt collectors because I cannot prove it was offered free or that I never received my welcome pack! Talk Talk sales rang me offering free broadband if Ichanged my phoneline over. I had nothing but trouble and no welcome pack despite ringing nd asking where it was.

After 6 weeks got a bill for my broadband. Apparently it toldme in the welcome pack that it was not free in my area. Well I never got a welcome pack and even so their sales team should not use this as a selling point they should check before offering it free.

They are now threatening me with debt collectors because I cannot prove it was offered free or that I never received my welcome pack!

]]> By: John http://www.markwilson.co.uk/blog/2006/11/talktalk-free-broadband-heres-catch.htm#comment-78638 John Fri, 16 May 2008 12:54:36 +0000 http://markwilson.me.uk/blog/2006/11/talktalk-free-broadband-heres-catch.htm#comment-78638 Hi , I am a Talktalk customer and am having problems with Peer 2 peer (e.g Lphant, can someone please help me with opening the ports on a Echolife520s Wireless Router....Many Thanks.....a High User of the Internet....etc.... Hi , I am a Talktalk customer and am having problems with Peer 2 peer (e.g Lphant, can someone please help me with opening the ports on a Echolife520s Wireless Router….Many Thanks…..a High User of the Internet….etc….

]]> By: john http://www.markwilson.co.uk/blog/2006/11/talktalk-free-broadband-heres-catch.htm#comment-71671 john Thu, 13 Mar 2008 02:05:03 +0000 http://markwilson.me.uk/blog/2006/11/talktalk-free-broadband-heres-catch.htm#comment-71671 i have had major probs since joing talk talk in july 07 systems failing unreliable(still is( foreign call centeres you cant understand wait ages to speak to various depts and atechincal dept that is useless ive now looking for agood isp wouldnt recomend tt to anyone ..very bad move joining tt ...iam going back to bt i have had major probs since joing talk talk in july 07 systems failing unreliable(still is( foreign call centeres you cant understand wait ages to speak to various depts and atechincal dept that is useless ive now looking for agood isp wouldnt recomend tt to anyone ..very bad move joining tt …iam going back to bt

]]> By: Ramzy El Korashy http://www.markwilson.co.uk/blog/2006/11/talktalk-free-broadband-heres-catch.htm#comment-64585 Ramzy El Korashy Mon, 21 Jan 2008 10:39:26 +0000 http://markwilson.me.uk/blog/2006/11/talktalk-free-broadband-heres-catch.htm#comment-64585 Just received my welcome pack from Talk Talk and it turns out that the Free Broadband is not and shall not be available in all areas (e.g. my area) and they are proposing making a monthly charge of £15.00 for broadband This system of operating is devious in that I would be locked in for 18 months if I accepted the new terms. I am now back to square one. It is becoming more and more difficult to find businesses that operate in an honest and straight-forward manner today. Have any of you had similar experience with Talk Talk? Just received my welcome pack from Talk Talk and it turns out that the Free Broadband is not and shall not be available in all areas (e.g. my area) and they are proposing making a monthly charge of £15.00 for broadband This system of operating is devious in that I would be locked in for 18 months if I accepted the new terms. I am now back to square one.
It is becoming more and more difficult to find businesses that operate in an honest and straight-forward manner today. Have any of you had similar experience with Talk Talk?

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