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Comment from Chris Jewell
Time: Wednesday 4 April 2007, 15:26

Mark, I am receiveing the same W3K SP2 install error. I am wondering if you have found a resolution yet ? (if not I have an e-mail into Microsoft on it)

Comment from Matteo
Time: Thursday 12 April 2007, 16:02

had the same problem yesterday and i solved it with a trick.
of course i do not like to hit ok and forget while errors occur…
so, if you still could revert one of those windows 2003 to a state previous to the installation of sp2, try:
administrative tools –> local security settings –> local policies –> user rights assignments –> act as part of the operating system = (set it to) localserver\administrators

this worked for me

kisses from italy, m4tteo on gmail.com

Comment from Whosyodaddy
Time: Friday 13 April 2007, 14:35

I’m also having this issue on a 2003 DC. Tried a few workarounds to no avail.

Anyone else go a fix ??

Comment from Colby
Time: Tuesday 29 May 2007, 17:51

I just spoke with a Microsoft Engineer regarding this issue. We made a few changes and toniht WSUS will push out the update again. I will post the results.

Here is what we tried:

Windows 2003: SP2 fails to install

*** Problem Description ***
When attempting to install Windows Server 2003 SP2, the installation fails.

If you look at the svcpack.log file, you may see errors similar to those below
(NOTE: The names of the .cat files may be different.)

942.656: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Tmp.0.scw.cat
with error 0×57
942.734: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\Tmp.0.scw.cat with error 0×80092004
947.031: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Tmp.0.sasetup.cat
with error 0×57
947.062: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\Tmp.0.sasetup.cat with error 0×80092004
958.937: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Tmp.0.osccab.cat
with error 0×57
958.953: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\Tmp.0.osccab.cat with error 0×80092004
959.546: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Tmp.0.ntprint.cat
with error 0×57
959.687: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\Tmp.0.ntprint.cat with error 0×80092004
960.484: InstallSingleCatalogFile: MyInstallCatalog failed for Tmp.0.ntprint.cat;
error=0xfffffbfe.
960.484: DoInstallation:MyInstallCatalogFiles failed:STR_CATALOG_INSTALL_FAILED
970.984: UnRegisterSpuninstForRecovery, failed to delete SpRecoverCmdLine value,
error 0×2
970.984: DoInstallation: Failed to unregistering spuninst.exe for recovery.
971.000: Failed to install catalog files.

Select ‘OK’ to undo the changes that have been made.
988.421: Message displayed to the user: Failed to install catalog files.

Select ‘OK’ to undo the changes that have been made.
988.421: User Input: OK
988.421: Starting process:
C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z
988.812: Software Update Rollback has completed with return code 0×643. This
rollback requires a reboot.
988.843: Service Pack 2 installation did not complete.
…………………..
993.250: Update.exe extended error code = 0xf01e

Additionally, users will see this error message:

Service Pack 2 installation did not complete.
Windows Server 2003 has been partially updated and may not work properly.

You may also see this:

The SVCPACK.LOG has:
6.812: VerifyTargetFileSize: Unable to verify size as Source = NULL for file
c:\winnt\_000000_.cat
7.125: InstallCatalogFile: InstallCatalog failed for c:\winnt\_000000_.cat;
error=0xfffffbfe.
7.141: InstallInfCatalogFile: Installation failed; error=0×00000002.
7.141: IsInfFileTrusted: ValidateSingleFileSignature Failed:
STR_FAILED_INF_INTEGRITY

The error on this case is due to having too many updates:
# for hex 0xfffffbfe / decimal -1026
JET_errRecordTooBig

*** Resolution ***

Following the steps from “KB822798 You cannot install some updates or programs”
first.
www.support.microsoft.com/kb/822798

If this does not resolve the issue, do the following:

1) Browse to C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}
2) Create a temporary folder to backup some .cat files.
3) MOVE all KB*.cat and TMP*.cat files to the folder you created in Step 2. DO NOT
DELETE THEM!
4) Start the Installation of SP2.

If the installation still fails with the same error, review the svcpack.log file
for any other catalog file failures that may be mentioned. Find those .cat files
and move them to the same folder you created in Step 2 above and attempt the
installation of SP2 again.

Comment from Filippo
Time: Thursday 31 May 2007, 16:30

Followed KB822798 advices but the new installation was unsuccesful.
Repeated most steps of KB822798, restarted the server many times during the process, uninstalled BDD and AIK. This time I had the SP2 installed. I remember that some componets used by WDS (included in AIK) are also present in the SP2; may be there were some conflicts.

Comment from Colby
Time: Monday 4 June 2007, 16:39

This didn’t work for me either…
It looks like the issue may be with some sort of Group Policy. The problem is only happening on our Domain Controllers. SP2 via WSUS works great on our member servers.

I’ll post the fix if and when myself or Microsoft figures it out.

Comment from Peter Brussen
Time: Friday 22 June 2007, 16:04

I had the same problem. I worked around the problem as folow:

1. First install Server 2003 Service Pack 1 again (gave some messages, but continued) (restart)
2. Installed Small Business Server 2003 Service Pack 1 (restart)
3. Installed Server 2003 Service Pack 2 and works fine! (restart)

Comment from Paul
Time: Monday 25 June 2007, 22:10

Hi, just wondering if anyone has found the fix for this nasty problem.
Been running 2003 for 3 yrs no problems. I let it autoinstall sp2 and bam..reboot city inspite of trying everything on the safe menu.

Safe mode will sometimes work and give u a screen with 3 mousepointers and then 2 seconds later it blue screens out with a memory problem saying that a driver is misusing a resource.

This blows and I am stumped and DOWN, how can i uninstall this pos if I cant even get logged on

Pingback from Mark’s (we)Blog » Fixing RIS after installing Windows Server 2003 SP2
Time: Monday 16 July 2007, 16:46

Comment from Ian Lewis
Time: Thursday 9 August 2007, 12:39

Hi,
I’ve installed the SP2 update on a Server 2003, DC running Exchange 2003 and one of the printers, a Canon, has now gone ‘Offline’ for some but not all of the users.

Looks like some spooling problem on the server. I’m going to try sending the data direct to the printer and spooling it there.

Comment from dipak
Time: Thursday 6 September 2007, 21:18

i have the same problem rightnow. so any body let me know how much time it take to complete the step2 because i click ok and its show software update removal wizard and process is running at last step i.e. running processes before uninstall.
any body can help me just give the ans on my email dipakavichal@yahoo.com
i am waiting for reply rightnow.

Comment from Manas
Time: Wednesday 19 September 2007, 9:28

While i am trying to update the windows server 2003 its showing an error message “failed to install Catlog file” why this problem is comming and how can i solve this.

Comment from William Geertsen
Time: Thursday 27 September 2007, 15:12

I ound out that the message which you get at installing SP1 about the WINS-service still running is the issue at our server.
After manualy stopping the WINS-service (Start-Control Panel-Administrative Tools-Services-Windows Internet Name Service) the update install went without problems.

Comment from Türkay DARCAN
Time: Tuesday 2 October 2007, 5:20

I just installed windows 2003 SP2 and I lost mail server.
IT seems working but any client cant connect the ports 25 and 110 .
and I cant remove sp2 when it is removing suddenly it says something about missing file..

Comment from Pär Nilsson
Time: Monday 8 October 2007, 17:30

Türkay,

I have the same problem here trying to uninstall sp2. The error message is “The system cannot find the file specified.” I can’t find what file it means.
Have you found any solution to this?

Comment from Türkay DARCAN
Time: Monday 8 October 2007, 18:09

no I couldn’t find.. however after this error ( The system cant find file bla bla ) windows firewall crushed too. we couldn’t open Firewall screen anymore with the message “Due to the unknown error .. bla bla “..
so we reinstalled the system .

Comment from Pär Nilsson
Time: Tuesday 9 October 2007, 7:02

Strange, I just noticed the exact same thing with the firewall here too…

Comment from OSHO
Time: Wednesday 17 October 2007, 13:10

if comment5’s methods don’t resolve your issue, try follows

(1)controler–>adds/delets : check out the security update files(delet some security update files(about five) that have the same article numbers as windows server 2003 sp2’s components(http://support.microsoft.com/kb/914962))

(2)when you delet these security update files,system will show some warning messages, continue to delet these files,
because too many update files will balk the progress of installation

(3)restart the computer, install the windows server 2003 sp2 again

Comment from Wylis
Time: Tuesday 11 December 2007, 1:44

I had this same error. I followed the steps here exactly and it worked for me. I think that it was the second step that did it.

http://www.mcse.ms/archive/index.php/t-2470334.html

Pingback from Service Pack 2 Install Problems | keyongtech
Time: Sunday 18 January 2009, 16:36

Comment from Jay
Time: Thursday 30 April 2009, 15:36

Colby, you’re fantastic! Worked like a charm for removing SP2 after a failed install.

Thanks!