Adding a pause when dialling a number from a softphone or mobile phone

Back in the days when Nokia phones had monochrome screens and batteries lasted for days, a colleague explained to me how to include a p in a number to make the phone pause before dialling the next few digits – for example when entering a PIN for voicemail (I think w also worked for a wait). More recently, another colleague was asking me how to do this with our CUCILync softphones when dialling into a conference call (as described for Microsoft Lync).

Well, it seems the modern equivalent of a p for a soft pause is inserting a comma (at least it is on a Lumiaon an iPhone and on Android) and a semi-colon is a hard pause/wait (on an iPhone). Unfortunately the CUCILync client we use strips out , and ; (and, even worse, it replaces p with 7). I guess it could be an error in the dial-plan but it’s inconvenient…

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