Monday morning IT blues: unresponsive Surface Type Cover keyboard/trackpad

Monday Morning 6.15AM: My alarm goes off – time to get up, drive to the station, buy a ticket and catch a train to London. It’s Monday morning; another week, here we go.

Clearly my Surface Pro 3 was having a similarly bleary-eyed morning. When I got to site, the Type Cover keyboard didn’t want to work. Nothing had changed since Friday when I shut the machine down, so why wouldn’t the keyboard work? Detach, attach, restart, restart again. RTFM. Restart again. Oh, time for a support call.

The great thing about working for the company I do is that even the Directors respond to support requests and I had an answer in minutes about resetting the USB root hub. Trouble is that I don’t have the necessary admin permissions. No worry. I would try and power down the machine. Not a normal power down, but a proper, hard reset.  According to The Tech Chat, that’s called a two-button shutdown.

So, after a power down, holding power and volume up for 15 seconds and then exiting the setup menu that was displayed, my Surface started up, recognised the attached Type Cover and I was back in business.

Monday morning 9.45AM: IT 0: Mark 1. Right. Now what’s in store for the rest of the week!

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