A tale of three road tolls: part 1 (the Dart Charge)

London’s orbital motorway, the M25, is not a circle (as many people suggest) but has a short section of trunk road joining the ends and crossing the River Thames east of London. That road, the A282 Dartford Crossing, has an associated charge which, until recently, was collected at toll booths.

Originally the tolls were to be removed on 1 April 2003 under the original Private Finance initiative (PFI) scheme contract that was used to finance the Queen Elizabeth II bridge but instead, under the 2000 Transport Act, the A282 Trunk Road (Dartford-Thurrock Crossing charging scheme) Order 2002 allowed the continuation of the crossing fee, which officially became a charge and not a toll.

Since 30 November 2014 the toll booths have been removed and replaced by an electronic charge [update: there are some overnight journeys that are not charged], but that’s not without its issues, as I found when I travelled to Dartford and back a few weeks ago.

Dart charge warning letter and PCNI hadn’t used the route for years, but had heard about the changes (I even contacted the operator to see if my new tag for the French motorways, also operated by SANEF, would work – it won’t!). I also saw the signs advising me to pay by midnight the next day (confusingly using the same symbol as the London Congestion Charge, which is unrelated). Unfortunately, faced with congestion, delays, a stressful day with a difficult customer and an equally stressful journey home (total driving time for the day was 6 hours for around 180 miles – a pathetic average speed considering it was mostly on motorways!) – and I forgot.

It was an honest mistake and, when I realised a few days later, I called the Dart Charge contact centre. Aided by some extremely patient and helpful people, I was told not to worry, to wait for the penalty charge notice and that I would be given a chance to pay (without penalty) on my first infringement. But I’d travelled both ways! In turns out that’s OK too – just pay all outstanding charges on receipt of the first notice.

I was also told how I could sign up for automatic payment in future (a facility I tested on a journey to France a few weeks later) – if only the official government website for the Dart Charge made that clear but it’s one of those sites that’s been so over-“simplified” that it’s no longer clear.  The warning letter is equally confusing: because my PCNs arrived on different days (and I needed to pay before leaving the country on Easter holidays!), I couldn’t see how to pay all outstanding charges in one hit online. Luckily the contact centre for the Dart Charge came to my rescue again!

Gov.UK suggests setting up an account but doesn’t mention the advantage of doing so is to provide a pay-as-you go facility. Indeed the only reference to payment in advance is by post! There’s actually better advice in the Daily Telegraph article about the changes!

So, if you are planning to use the Dartford Crossing (by bridge or tunnel), I recommend signing up for an account and paying as you go by credit or debit card to avoid a lot of stress (and potentially hefty fines). Definitely worth it!

A few tips for easier expense claims with Concur

Since our company switched Expenses systems from Xero to Concur a few months ago, I’ve been having a monthly rant about the amount of time it takes to submit an expense claim (typically 3-4 hours a month).

Finance teams may be more efficient but what about the rest of us?

There are a few tips though that can help with the form-filling. And I am trying to spread the load by doing things as I go…

  1. First up, use the ExpenseIt app. This goes further than the normal Concur apps by performing some analysis on a picture of a receipt and pre-populating some of the metadata for the claim.  It’s not perfect, but after photographing a pile of receipts I can make some edits in the app whilst travelling/watching TV/in a couple of minutes whilst waiting for a conference call to start and then bulk upload.
  2. Once the expenses are in exported to Concur, I bulk edit as much as I can. Fields like project code, business purpose and customer name can be edited for several receipts at once.
  3. Receipts that arrive electronically (e.g. PDFs of parking receipts, train bookings, etc.) can be emailed to receipts@concur.com – and as long as they come from your registered email address they will be available automatically for attaching to a claim.
  4. Mileage claims for journeys can be bulk-entered from the quick expenses form.
  5. If at this point there are any receipts that have warnings, there’s no getting away from the need to individually edit them and add things like the type of meal.

It’s still far from streamlined… but a few tips like this save me a lot of time. Sadly the ExpenseIt app is not available for Windows Phone…

Compact and bijou – my home office!

As the Christmas holidays draw to a close (and they have certainly rushed by), I’m reminded to write about how I spent my previous “holiday”. October half term was a busy one as we swapped my eldest son’s bedroom and our home office, redecorating and refitting along the way… or, as I wrote on Facebook at the time:

“1 half term: 9 days of DIY; 3 visits to IKEA; 40+ boxes of flat-packs; 2 trips to the tip; a car full of cardboard; 11 sacks for the bin men…

…a new (smaller) office for us and two happy boys – one with a much bigger bedroom!

Back to work for a rest tomorrow!”

Now, where’s the relevance of all that for my blog? Well, I thought I might write some notes on how we converted the smallest bedroom in the house (approx. 2.15×2.59m) into a reasonable workspace for two people.


First up – making good any damage to walls, etc. A plasterer once recommended Gyproc Easi-Fill to me and it’s wonderful stuff. Easy to work with, and sands to a smooth finish.

Next, white paint.

It wasn’t that I didn’t believe Garry Martin’s comment on an earlier post, more that I’d had limited time to prepare and that I thought I’d support a local business instead of my usual decorators merchant. Hey, ho!

Luckily Homebase had an offer on Dulux white emulsion, although I actually used a couple of coats of their own-brand high opacity paint in the end…

Fitting out

With the room repainted (albeit taking more time than I hoped), my attention could turn to fitting things out. My previous office had a length of IKEA Pragel kitchen counter installed as a desk (my son has it in his bedroom now). IKEA don’t make that counter any more, but they do make some good table-tops  (Linnmon) that are very reasonably priced (and also a lot lighter to carry, because the centre filling is basically cardboard – not chipboard).

I needed to cut the table-tops to fit the room and make an L shape, and I also decided to fix them to the wall – lengths of 50x25mm (planed) timber screwed to the wall as battens did the trick there (no need to paint as they are out of sight), with strategically-placed IKEA Adils legs and some brackets to fix the table-tops to the battens (and to hold the table-tops together). The Linnmon tops are also pre-drilled with holes for the Adils legs, which makes things a little easier.  I found some good advice for setting the desk height too.

IKEA Signum desk grommetNext came cable-management. My previous desk had used IKEA Signum desk grommets but they’ve been discontinued. Luckily they are the same size (65mm) as a spare I had from an old desk, so that could be used in my son’s room, whilst I recovered a matching set of 3 for the office.

I also used some IKEA Koppla extension leads with built-in USB ports to provide some above-desk power. Cheaper alternatives are available, but I think they look good screwed to the wall just above the desk.

Shelving came in the form of the ubiquitous Billy bookcase (re-using an existing set of shelves), added to which I put a Bestå frame with a shelf under my desk.  A Stuva wall-cupboard lets me hide away most of my clutter, and some Mosslanda picture ledges finish things off for personal odds and ends around the workspace with a Jansjö LED lamp for desk lighting.

Fixing the cupboard to the wall was a challenge. The wall it’s fixed to is just a stud wall with plasterboard and normal fixings were not really up to the task.  I picked up some 25mm GripIt fixings from my local DIY store that claim to be good for 180kgs each. These fixings (featured on Dragons’ Den) are really strong and easy to use (although drilling a 25mm hole in my wall did fill me with some trepidation at first). I haven’t tested the load up to the full weight but I can say that the cupboard is fixed really solidly now (although I did use some longer M6 bolts to make up for the gap between the back of the cupboard and the wall).

Finally, somewhere to sit. Whilst my wife prefers one of our dining chairs at her desk, I bought a Flintan swivel chair with Nominell armrests (and so far have been very happy with it).

Compact and bijou: my home office
Ignore the apparent curves on the desk – that’s just a dodgy iPhone stitched image!

What next?

I’m trying to keep as little in the room as possible but I think some more bookshelves/another cupboard are inevitable and there’s also the matter of fitting a new blind to the window (on my to-do list, already made to measure by Blinds 2 Go).  I’m also reducing the installed IT: the Cisco 7940 is no longer in use, nor is my old Fujitsu-Siemens S20-1W monitor; and I’m sure Microsoft will want their Lenovo B50 all-in-one PC back soon as I’m doing really badly at writing Windows 10 blog posts (the reason it’s loaned to me), although that means I’ll need to buy another monitor (or two). If you look closely, you’ll also see that I have some work to do tidying some of the cables under the desk…

New year, and a new(ish) role as I move back to architecture

Back in May, I moved from Fujitsu to join risual. There were many reasons for me leaving, including that I think systems integrators are in for a really rough time as they attempt to adapt to a changing marketplace; that I was unhappy with some changes being made to the organisation and to my professional community; and that I had serious concerns about the company’s strategy for working with Microsoft (a partner whose technologies have been key to large parts of my career). I also wanted to get closer to technology again, and that wasn’t really an option for me where I was.

Jumping ship to a small but growing consultancy was a risky move and a six-month probation period gave me some concern but I’ve come through that and I have to say I’ve really enjoyed the last 7-and-a-half months. Of course, there have been challenges along the way but I’ve joined a great team (or family, as the directors prefer to refer to it) – and learning just after I joined that risual had been named Microsoft UK Partner of the Year for 2015 was a special bonus. I’m working bloody hard… but I don’t mind hard work when I can see where it’s headed, that it’s worthwhile, and that I’m enjoying it.

At its heart, risual is a consultancy business. That means that everyone who joins risual joins as a Consultant. The only exceptions are the support roles, sales people and Engagement Managers. risual doesn’t hire Architects directly, regardless of previous experience and background.

We do have an Architecture team though – and, earlier this month, I learned that my application had been successful and that, with immediate effect, I was to become one of the Enterprise Architects in risual’s Business Group. Whilst I’ve enjoyed working in the Unified Communications team, I’m a generalist and the guys there are specialists with some really good (deep) skills. My work now becomes more focused on achieving business outcomes through technology, helping customers to shape their strategy and leading some of the larger projects that we have from a technical perspective.

2015’s seen a lot of change as I rediscovered what it is I want to do and how to enjoy work again. 2016 looks like it will be the year I consolidate and build on my experience to drive my career forward. I’ve certainly got an increasingly-full diary with a challenging project to move a Government department to the Microsoft cloud, interspersed with some interesting business consulting engagements – and that’s just the next couple of months!

So, with that little update, I’m signing off for 2015. For everyone who reads this blog and the constant stream of tweets @markwilsonit, I’d to thank you for your support and to wish you all the best in 2016.

Marketing for small businesses

I’ve blogged about Milton Keynes Geek Night many times over the last 3 and a half years – and it’s still just as good as ever. Last Thursday’s geek night (number 14)  had possibly the most eclectic mix of talks I’ve seen in a while though – with a talk about Life on Mars as well as the usual collection of web design/developer topics. And then there was Chloe Briggs’ 5-minute talk about marketing for freelancers.

Although Chloe (@clever_cloggs) called it marketing for freelancers, I recognise a lot of this being applied in small-medium businesses too. Indeed, it’s only the large enterprises I’ve worked for that don’t seem to “get it”. Even so, Chloe gave what I consider to be some very good advice, so I’m blogging it here!

  • Stand out from the crowd:
    • Use blogging as a tool
    • Know your audience
      • Think about who your existing clients are and what type of clients would you like to work with?
      • Target your content to this audience
  • Look after existing clients:
    • It’s good to keep in touch
      • Send a well-crafted newsletter every month/quarter
        • Click-throughs from email outperform social media
    • Clients often appreciate a call every few months to check in
      • They will increase their loyalty to you and make them feel supported
      • You will pick up extra work
  • Productise your services:
    • Tiered packages make it easy to compare services
    • Packages provide a jumping off point to start a discussion
  • Be a specialist
    • Create your own niche
    • You can easily become knowledgeable about a particular product or service
    • Creates trust and authority
    • Increases your value
  • Create residual income
    • Sell after-sales support for maintenance etc.
    • This can be a package including other services, e.g. hosting, analytics reports, etc.
    • Retaining your services on a monthly basis creates loyalty

Hopefully these tips can help others to build their businesses and attract/retain the right clients.

Cutting laminate worktops – a fine blade makes a huge difference

Mrs W has promised our eldest son a larger bedroom. That means a smaller office for us… and lots of clearing out plus a week’s DIY planned for October…

Last weekend’s trip to IKEA in preparation also taught me that a) they don’t make the Pragel counters I currently use in the office any more; and b) the Linnmon table tops I’m using in the new office need to be cut down to fit (because they are 2000x600mm and the room is 2590mm wide – so the tops will be 1cm too long to fit in an L-shape!).

My last attempt at cutting laminate tops was pretty awful. Thank goodness the cut edge sits in the corner, against the wall, hidden by the computer monitor on top of it because the chipping is so bad. And I used masking tape along the cut on the finished side – as well as cutting from the under side.

Mrs W did say I could buy new tools… and the guy in IKEA was clearly trying to convince her I needed do do some Makita shopping but, to be perfectly honest, my JCB-branded-Chinese-import-bought-from-a-DIY-shed-circa-2002 only gets used once a year and the biggest job was our decking… circa 2002…

20 teeth circular saw blade is no good for cutting laminate worktops
This is not a fine blade!

It turns out the problem was the blade I used. Lots of reading about cutting laminate worktops told me to get a fine blade… but how do you define a “fine” blade circular saw? One post I read said 24-30 teeth. So I bought one on Amazon that had 100 teeth – that should do the job, right?

Well, a test cut today suggests so – look at the picture here and you can see my old ragged (20 teeth) cut on the left, and the new one on the right (100 teeth). Still not perfect but passable…

On that basis, I’ll risk it. And if it all goes horribly wrong, its only £25 for another counter top… or I could always chip a centimetre out of the plasterboard wall instead!

Further reading

Cutting Pragel countertops (via The Wayback Machine, as IKEA’s lawyers appear to have forced closure of the original Ikeafans website).

Mobile broadband: not just about where people live but about where people go

As Britain enters the traditional school summer holiday season, hundreds of thousands of people will travel to the coast, to our national parks, to beautiful areas of the countryside. After the inevitable traffic chaos will come the cries from teenagers who can’t get on the Internet. And from one or two adults too.

This summer, my holidays will be in Swanage, where I can get a decent 3G signal (probably 4G too – I haven’t been down for a while) but, outside our towns and cities, the likelihood of getting a mobile broadband connection (if indeed any broadband connection) is pretty slim.  I’m not going to get started on the rural broadband/fibre to the home or cabinet discussion but mobile broadband is supposed to fill the gaps. Unfortunately that’s a long way from reality.

Rural idyll and technological isolation

Last half-term, my family stayed in the South Hams, in Devon. It’s a beautiful part of the country where even A roads are barely wide enough for buses and small trucks to traverse and the pace of life is delightfully laid back.  Our holiday home didn’t have broadband, but we had three smartphones with us – one on Giffgaff (O2), one on Vodafone, one on EE. None could pick up any more than a GPRS signal.

In the past, it’s been good for me to disconnect from the ‘net on holiday, to switch off from social media, to escape from email. This time though, I noticed a change in the way that tourist attractions are marketed. The leaflets and pamphlets no longer provide all the information you need to book a trip and access to a website is assumed. After all, this is 2015 not 1975. Whilst planning a circular tour from Dartmouth by boat to Totnes, bus to Paignton and steam train back to Kingswear (a short ferry ride from our origin at Dartmouth) I was directed to use the website to check which services to use (as the river is tidal and the times can vary accordingly) but I couldn’t use the ‘net – I had no connection.

To find the information I needed, I used another function on my phone – making a telephone call – whilst for other online requirements I drove to Dartmouth or Kingsbridge. I even picked up a 4G connection in Kingsbridge, downloading my podcasts in seconds – what a contrast just 8 miles (and a 45 minute round trip!) makes.

A new communications role for the village pub

Public houses have always been an important link in rural connectivity (physically, geographically, socially) and Wi-Fi is now providing a technological angle to the pub’s role in the community. From my perspective, a pint whilst perusing the ‘net is not a bad thing. Both the village pubs in Slapton had Wi-Fi (I’ll admit standing outside one of them before opening hours to get on the Internet one day!) and whilst visiting Hope Cove I was borrowed pub Wi-Fi to tweet to Joe Baguley, who I knew visits often (by chance, he was there too!).

Indeed, it was a tweet from Joe, spotted when I got home, that inspired me to write this post:

No better in the Home Counties

It’s not just on holiday though… I live in a small market town close to where Northamptonshire, Bedfordshire and Buckinghamshire (OK, Milton Keynes) meet. Despite living on a hill, and my house being of 1990s construction (so no thick walls here), EE won’t even let me reliably make a phone call. This is from the network which markets itself as the

“the UK’s biggest, fastest and most reliable mobile network today”

3G is available in parts of town if some microwaves stretch to us from a neighbouring cell but consider that we’re only 58 miles from London. This is not the back of beyond…

Then think about travelling by train. On my commute from Bedford or Milton Keynes to London there is no Wi-Fi, patchy 3G, and it’s impossible to work. The longer-distance journeys I used to make to Manchester were better as I could use the on-train Wi-Fi, but that comes at a cost.

Broadband is part of our national infrastructure, just like telephone networks, roads and railways. Fibre is slowly reaching out and increasing access speeds in people’s homes but mobile broadband is increasingly important in our daily lives. Understandably, the private enterprises that operate the mobile networks focus on the major towns and cities (where most people live). But they also need to think about the devices we use – the mobile devices – and consider how to address requirements outside those cities, in the places where the people go.

Milton Keynes Geek Night – three years on and going from strength to strength (#MKGN)

I don’t remember how I first became aware of Milton Keynes Geek Night but, three years ago, I turned up in a room above a converted bus station to see what this new event would be like. 13 Geek Nights later (plus a special Geek Mental Health event too) and I haven’t missed a single night*, being described as a “groupie” by one of the founders. I even brought my wife along once…

In the early days, I used to blog about the topics of discussion. More recently I’ve struggled to find the time but the audio from the talks is on SoundCloud (well, all of the talks from Geek Night 3 onwards, that is).

Last night’s MK Geek Night lived up to expectations. Not being a designer or a developer, I tend to find that some of the talks are a little beyond my knowledge but still good for an IT architect to understand at a conceptual level.

I thought that, as MK Geek Night celebrates its third birthday, now would be a good time to look back on some of my favourite talks:

…and then there are Ben Foxall (@BenjaminBenBen)’s talks which are in a category of their own – they need to be on YouTube not SoundCloud! I just cant do them justice in words but how he gets 200 people to join in on their devices and illustrate some amazing functionality inside a browser I do not know. Similarly, Sii Cockerill (@siicockerill)’s dynamic art based on maths/environmental considerations was incredibly visual but you can at least see the results on the web.

I’ll sign off with massive congratulations and a huge thank you to Richard Wiggins (@RichardWiggins) and David Hughes (@DavidHughes) who organise and MC these events – and to all of the sponsors (without whom they wouldn’t be able to take place) – and of course to the speakers too! Here’s to many more years of #MKGN.


*There was also an MKGN All-Dayer which I was unable to join but hey, that’s not a “geek night” is it?!

Dabbling at DIY: fixing dripping taps and wiring bathroom extractor fans

This week, my blog is in danger of transforming from markwilson.it to markwilson.diy. Fear not, normal service will be resumed soon!

As I’ve worked through the seemingly never-ending list of jobs-that-need-to-be-done-one-day this week, I dabbled in some minor plumbing and electrical work… I thought I’d blog some notes because I’m bound to have to come back to this again one day!

Changing the ceramic valve in a dripping tap

The Franke Panto taps that were installed in our kitchen/utility room have been great – after all, their function is pretty straightforward: all I want a tap to do is look good and dispense water on demand!

Unfortunately the kitchen tap had begun to drip on the cold flow. A mini science experiment with my sons told me it was losing quite a lot of water every day so I turned off the cold supply using the isolator valve below the sink. I couldn’t see how to fix the tap though, so we asked advice from a plumber we’ve worked with before. He didn’t know how to get into the tap but told us it would be the ceramic valve that needed replacing (cue sucking of air through teeth and “it’ll cost you” look) and we might as well get a new tap.

What nonsense! After 3 months of confusion about which part to buy based on my Internet “reaseach” and putting off calling Franke’s spares/service partners for fear of being bamboozled, Central Services were really helpful, a new ceramic valve cost me just over £15 and I installed it myself in 5 minutes…

One of the challenges I had was whereas it seems for many taps you can prise away the cap on the end of the tap (the bit with the red or blue marker on it), ours didn’t work like that as the Panto just has a tiny marker on the front of the tap to show which side is hot/cold. Then I realised that there was a cap on the end – it was on a screw thread, which then exposed the grub screw inside, allowing access to the valve, which was then easily removed with a spanner (after removing the collar that covers it).

Of course, after I had asked a plumber, procrastinated, and finally done the job myself I found this video (ignore the sexist comments if you view it on YouTube…):

Blue and yellow wires for live and neutral?

Another job was to change the old, noisy, bathroom fan for something quieter as part of my preparation for an upcoming bathroom refit. When I took the old one out I was surprised to find that the wiring used red/yellow/blue (what appears to be three-phase wiring) instead of twin and earth.

(My house was built in the 1990s – today the red/yellow/blue would be brown/black/grey.)

I could see that blue was neutral and yellow was live (based on how the old fan was wired) but couldn’t understand why until I found this advice on installing a shower extractor fan. Yellow (now black) is switched live (cf. red/brown for live, not used in my installation).


Some observations on modern recruiting practices

The weekend before I start a new job seems like an ideal time to comment on my experience of searching for the right role over the last several months.  It’s been a long time since I had to seriously look for work – all of my interviews since late-2003 have been internal, or with organisations where I already had a working relationship – and boy has the world changed!

In many cases, writing a covering letter and attaching your CV seems to have gone out in favour of automated recruitment systems. Recruitment consultants can help get you in the door (the good ones can, anyway) but many organisations only work with certain agencies – so you need to build the right contacts. And LinkedIn is all over the place…

But it’s not all bad – the interview experience should be two way – for the candidate to gauge the potential employer as well as the other way around. That’s why I’m going to write here about two roles I applied for. In both cases I was unsuccessful – for different reasons – and both left me with negative feelings (about the organisation, or about the process). Written at another time it might have sounded like sour grapes; today I hope it won’t!

Organisation A

A friend who works for a large financial services company commented that he’d seen some Solution Architect roles advertised on their job site. Sure enough, there was one which looked a good fit on paper – and it sounded extremely interesting. He referred me internally and I navigated the company’s Oracle Taleo-based job site to apply for the post.

A few weeks later, I was invited to a telephone interview to “describe the role in some more detail and get a better understanding of my experience”. With just a 30 minute telephone interview (and having done my homework on the company’s interview process), I was expecting a fairly high-level discussion with subsequent interviews going into more detail.

What I got was a technical grilling, without any context about what the role entailed, and when I tried to ask questions at the end of the interview (to understand more about the role), it was clear that the interviewer was out of time and overdue for their next appointment.

It was probably the worst interview of my career – I hadn’t performed well, partly because the questioning was not what I expected in a first-stage telephone interview; but also bad because the interviewer was pretty poor at managing the time, representing the company in a good light and allowing the candidate to discover more about the role.

My last contact with the resourcing team was over seven months ago, when they promised that they “would let me know as soon as they have feedback”. That feedback has never come, despite internal chasing and we’re now way past the time when it would have any value (the interviewer won’t remember anything useful at this late stage).  What it has done though is set me a poor impression of this particular financial services company – and that impression is one I’m likely to share with others in my professional network. No-one wins in this scenario.

I’ve logged in to the recruitment website this evening and my application is still there… showing as “Submission Status: Interview Process” with the last update dated the day before my interview. Meanwhile the position remains open for applications.

Organisation B

The second job application was with a major national infrastructure organisation. I do admit I allowed myself to get very excited (and then very disappointed) about this one but imagine my joy when I found out that the only person I know in that particular company worked in the department that was hiring. We met up and they told me more about the role, I made sure that my application was the strongest it could be – and then it failed at the first stage.

Even though I’d made sure that the team recruiting for the role knew my application was on its way, analysis of the communication I received from the HR department leads me to believe it failed a keyword search from the automated screening systems. That might sound like a candidate who thinks they are perfect and I’ve seen enough CVs pass over my desk to know that first-round screening can be hit and miss; however, using your network to make sure that the application is expected ought to help a little. Unfortunately it wasn’t to be the case for me. I’ve since learned that one commonly-used trick is to paste the entire job spec into the end of your application, in white text, and a tiny font.

A piece of LinkedIn advice

One piece of advice I received from a recruiter, which seems to have been very worthwhile, is to turn on InMail in LinkedIn (it’s under Privacy and Settings, Manage, Communications, Member Communications, Select the types of messages you’re willing to receive.

Since I enabled InMail, the volume of contact I’ve received has hugely increased. There’s a lot of noise but some of it is worthwhile (especially now recruiters are having to target more carefully) and it may just bring you a contact that leads to a great new opportunity.

And finally

The good news for me is that I have a new role – one I’m really looking forward to starting on Monday. I applied directly via the company website and the interview process has been enjoyable, just as when I was growing my team at Fujitsu and I recruited people who I genuinely enjoyed meeting and talking with about how they would fit in and what we could do to help them achieve their goals.

Now I have a six-month probationary period to navigate but logic tells me all should be well.  The difference with the company I’m joining on Monday is that they were as keen to make sure they would fit me as that I would them. Good recruitment works for all parties – it’s the human part of “human resources” that needs the emphasis!