This content is 19 years old. I don't routinely update old blog posts as they are only intended to represent a view at a particular point in time. Please be warned that the information here may be out of date.
The Microsoft website is not always the easiest place to find things – especially when in the middle of a crisis.
Blake Hall has published a comprehensive list of Microsoft support resources on the Industry Insiders blog.
Well worth checking out next time you’re researching an issue, if only for the advice on how best to search the knowledge base.