Resources from recent Windows Server User Group Live Meeting

Thanks to everyone who attended the rescheduled Live Meeting last month on Connecting on-premise applications with the Windows Azure platform (with Allan Naim and Phil Winstanley).

Unfortunately the gremlins didn’t subside – after rescheduling the event I was unable to get a microphone working – which is a bit of an issue for a facilitator (thanks to Phil for stepping up to the mark) and the Live Meeting recording has not worked completely either.

Nevertheless, resources from the event (slide deck, audio recording, demonstration video, and readme file Live Meeting recordings) are now available.

For information on future Windows Server User Group events, check the WSUG blog or follow @windowsserverug on Twitter.

[A version of this post also appears on the Windows Server User Group blog]
[Updated 18 April 2011: Live Meeting recordings are now available]

First signs of a tablet strategy at Microsoft

I’ve been pretty critical of Microsoft’s tablet strategy. As recently as last October they didn’t appear to have one and Steve Ballmer publicly ridiculed customers using a competitor devices. Whenever I mentioned this, the ‘softies would switch into sales mode and say something like “oh but we’re the software company, we don’t make devices” to which I’d point out that they do have a mobile operating system (Windows Phone 7), and an application store, but that they don’t allow OEMs to use it on a tablet form factor.

But it seems that things are changing in Redmond. Or in Reading at least.

Ballmer got a kicking from the board (deservedly so) for his inability to develop Microsoft’s share of the mobile market and it seems that Redmond is open to ideas from elsewhere in the company to develop a compelling Windows-based tablet offering. A few days ago, I got the chance to sit down with one of the Slate vTeam in the UK subsidiary to discuss Microsoft’s tablet (they prefer “slate”) strategy and it seems that there is some progress being made.

Whilst Windows 8 (or Windows vNext as Microsoft prefer to refer to it) was not up for discussion, Microsoft’s Jamie Burgess was happy to discuss the work that Microsoft is doing around slates that run Windows 7.  Ballmer alluded to work with OEMs in his “big buttons” speech and there are a number of devices hitting the market now which attempt to overcome the limitations of Microsoft’s platform. The biggest limitation is the poor touch interface provided by the operating system itself (with issues that are far more fundamental than just “big buttons”).  There seems little doubt that the next version of Windows will have better slate support but we won’t see that until at least 2012 – and what about the current crop of Windows 7-based devices?

[At this point I need to declare a potential conflict of interest – I work for Fujitsu, although this is my personal blog and nothing written here should be interpreted as representing the views of my employer. For what it’s worth, I have been just as critical of Windows slates when talking to Fujitsu Product Managers but, based on a recent demonstration of a pre-production model, I do actually believe that they have done a good job with the Stylistic Q550, especially when considering the current state of Windows Touch]

Need to do “something”

Microsoft has realised that doing nothing about slates does not win market share – in fact it loses mind share – every iPad sold helps Apple to grow because people start using iTunes, then they buy into other parts of the Apple ecosystem (maybe a Mac), etc.

Noting that every enterprise user is also a consumer, Microsoft believes enterprise slates will sneak back into the home, rather than consumer devices becoming commonplace in the enterprise. That sounds like marketing spin to me, but they do have a point that there is a big difference between a CIO who wants to use his iPad at work and that same CIO saying that he wants 50,000 of those devices deployed across the organisation.

Maybe it was because I was talking to the UK subsidiary, rather than “Corp” but Microsoft actually seems to acknowledge that Apple is currently leading on tablet adoption. Given their current position in the market, Microsoft’s strategy is to leverage its strength from the PC marketplace – the partner ecosystem. Jamie Burgess told me how they are working to bring together Independent Software Vendors (ISVs), System Integrators (SIs) and device manufacturers (OEMs) to create “great applications” running on “great devices” and deployed by “great partners”, comparing this with the relatively low enterprise maturity of Apple and their resellers.

Addressing enterprise readiness

I could write a whole post on the issues that Google has (even if they don’t yet know it) with Android: device proliferation is a wonderful thing, until you have to code for the lowest common denominator (just ask Microsoft, with Windows Mobile – and, to some extent with Windows too!) and Google is now under attack for its lack of openness in an open-source product. But the big issue for the enterprise is security – and I have to agree with Microsoft on this: neither Apple nor Google seem to have got that covered. Here are some examples:

  • Encryption is only as strong as its weakest link – root access to devices (such as jailbroken iPhones) is pretty significant (6 minutes to break into an encrypted device) and Apple has shown time and time again that it is unable to address this, whilst Google sees this level of access to Android devices as part of its success model.
  • And what if I lose my mobile device? USB attached drives provide a great analogy in that encryption (e.g. Microsoft BitLocker) is a great insurance policy – you don’t think you really need it until a device goes missing and you realise that no-one can get into it anyway – then you breathe a big sigh of relief.

After security we need to think about management and support:

  • Android 3 and iOS have limited support for device lock down whilst a Windows device has thousands of group policy settings. Sure, group policy is a nightmare in itself, but it is at least proven in the enterprise.
  • Then there’s remote support – I can take screenshots on my iPad, but I can’t capture video and send it to a support technician to show them an application issue that they are having trouble replicating – Windows 7’s problem steps recorder allows me to do this.
  • There is no support for multiple users, so I can’t lock a device down for end users, but open up access for administrators to support the device – or indeed allow a device to be shared between users in any way that provides accountability.

Windows 7 has its problems too: it’s a general purpose operating system, that’s not designed to run on mobile hardware; it lacks the ability to instantly resume from standby; and touch support (particularly the soft keyboard) is terrible (unless an application is written specifically to use touch) Even so, when you consider its suitability for enterprise use, it’s clear that Windows does have some advantages.

Ironically, Microsoft also cites a lack of file system access as restricting the options for collaboration using an iOS device. Going back to the point about security only being as strong as the weakest link, I’d say that restricting access to the file system is a good thing (if only there weren’t the jailbreak issues at a lower level!). Admittedly, it does present some challenges for users but applications such as Dropbox help me over that as I can store data within the app, such as presentations for offline playback.

The Windows Optimised Desktop

At this point, Jamie came back to the Windows Optimised Desktop message – he sees Windows’ strength as:

“The ability for any user to connect using any endpoint at any time of day to do their day job successfully but be managed, maintained and secured on the back end.”

[Jamie Burgess: Partner Technology Advisor for Optimised Desktop, Microsoft UK]

OK. That’s fine – but that doesn’t mean I need the same operating system and applications on all devices – just access to my data using common formats and appropriate apps. For example, I don’t need Microsoft Office on a device that is primarily used for content consumption – but I do need an app that can access my Microsoft Office data.  Public, private and hybrid clouds should provide the data access – and platform security measures should allow me to protect that data in transit and at rest.  Windows works (sort of) but it’s hardly optimal.

At this point, I return to Windows Touch – even Microsoft acknowledges the fact that the Windows UI does not work with fat fingers (try touching the close button in the top-right corner of the screen) and some device manufacturers have had to offer both stylus and touch input (potentially useful) with their own skin on top of Windows. Microsoft won’t tell me what’s coming on Windows 8 but they do have a Windows Product Scout microsite that’s designed to help people find applications for their PC – including Apps for Slate PCs on the “featured this week” list. That’s a step towards matching apps with devices but it doesn’t answer the enterprise application store question – for that I think we will have to wait for Windows “vNext”. For 2011 at least, the message is that App-V can be used to deploy an application to Windows PCs and slates alike and to update it centrally (which is fine, if I have the necessary licensing arrangements to obtain App-V).

Hidden costs? And are we really in the post-PC era?

Looking at costs, I’ll start with the device and the only Windows slate I’ve heard pricing for is around £700-800. That’s slightly more than a comparable iPad but with also some features that help secure the device for use with enterprise data (fingerprint reader, TPM chip, solid state encrypted disk, etc.).

Whilst there is undoubtedly a question to answer about supporting non-Microsoft devices too, the benefits of using a Windows slate hinge on it being a viable PC replacement.  I’m not sure that really is the case.

I still need to license the same Windows applications (and security software, and management agents) that I use in the rest of the enterprise. I’ll admit that most enterprises already have Active Directory and systems management tools that are geared up to supporting a Windows device but I’m not convinced that the TCO is lower (most of my support calls are related to apps running on Windows or in a browser).

An iPad needs a PC (or a Mac!) to sync with via iTunes and the enterprise deployment is a little, how can I put it? Primitive! (in that there are a number of constraints and hoops to jump through.) A BlackBerry Playbook still needs a BlackBerry handset and I’m sure there are constraints with other platforms too. I really don’t believe that the post PC era is here (yet) – for that we’ll need a little more innovation in the mobile device space. For now, that means that slates present additional cost and I’m far more likely to allow a consumer owned and supported device, for certain scenarios with appropriate risk mitigation, than I am to increase my own “desktop” problem.

In conclusion

I still believe that Windows Phone 7, with the addition of suitable enterprise controls for management and maintenance, would be a better slate solution. It’s interesting that, rather than playing a game of chicken and egg as Apple has with Jailbreakers, Microsoft worked with the guys who unlocked their platform, presumably to close the holes and secure the operating system. Allowing Windows Phone to run on a wider range of devices (based on a consistent platform specification, as the current smartphones are) would not present the issues of form factor that Windows Mobile and Android suffer from (too many variations of hardware capability) – in fact the best apps for iOS present themselves differently according to whether they are running on an iPhone or an iPad.

So, is Microsoft dead in the tablet space? Probably not! Do they have a strategy? Quite possibly – what I’ve seen will help them through the period until Windows “vNext” availability, but as they’re not talking about what that platform will offer, it’s difficult to say whether their current strategy makes sense as anything more than a stopgap (although it is certainly intended as an on ramp for Windows “vNext”). It seems to me that the need to protect Windows market share is, yet again, preventing the company from moving forward at the pace it needs to, but the first step to recovery is recognising that there is a problem – and they do at least seem to have taken that on board.

Santander lives up to its reputation for poor customer service

Today is the last day of the tax year, here in the UK, which means it’s traditionally the end of a crazy month of competition in the Individual Savings Account (ISA) market. For those who are outside the UK (or even in the UK, but perhaps not well versed in financial services), an ISA is a savings account which does not attract any tax on interest paid, within certain limits.

With interest rates at a all-time low here (currently, the Bank of England base rate is just 0.5%, and typical savings rates are below that) it was worth shopping around for a decent Cash ISA. Santander’s Flexible Cash ISA was leading the market for instant-access ISAs at 2.8% above bank base rate, fixed until 2012 so, a few weeks ago I opened an account online, ignoring the reports of poor customer service because this is an infrequently-accessed savings account, not my current account. After waiting for the usual letters to arrive with various registration details, I finally negotiated the mess that is online “security”, logging on to my account with an arcane mix of personal IDs, passcodes and registration numbers. Quite why banks insist on this incomprehensible mess of identifiers (which only get written down somewhere…) is anyone’s guess – if a securID token is fine for staff accessing their systems remotely, I have to wonder why they can’t do something similar for retail customers but, to be fair, I’ve seen worse (ING Direct) and my bank (First Direct) is no better.

After logging on (and ignoring the option to install some additional Trusteer Rapport software to further bog down my system) I saw an option to “Pay Money In” so, naturally, I thought this would be a good way to transfer some money into my account… oh, silly me…

Screenshot of Santander web page with option to pay in money from an external account

I supplied the details that the website requested (source sort code and account number, together with the amount of money to transfer) and it issued a receipt, including confirmation that:

“Assuming the funds are available, they will be credited to your account within five days and will be availabel for withdrawal a further two working days later.”

Great. Except that, despite receipting the transaction, Santander didn’t actually take any action on it. I checked six days later and found that the money had not left the source account. Wondering what was happening, I called a number for “general banking enquiries” from Santander’s “Contact us” web page. That was the wrong number – apparently I needed to speak to the Personal Banking team on a different number… still, at least the call centre was in the UK.

I spoke to a helpful chap called “Paul”, who told me that he’d never heard of this option in Santander’s online banking pages and that I couldn’t transfer money into the account using Santander’s systems – I’d need to send it from the source bank.  With just two working days to the end of the tax year, I asked if Santander accepts Faster Payments and he said that, even though he can’t tell me what the limits are “for security reasons” (10 seconds on the Internet tells me that Santander’s current limit for outgoing payments is £300 but there is no figure listed for incoming transactions), my payment of £5100 would be too high and when I said that my bank would let me send up to £10,000 through the Faster Payments system he told me that was “illegal”! Hmm… I wasn’t convinced.

Instead, “Paul” suggested that I use the CHAPS system for a telegraphic transfer into my ISA and that he would credit my account with £25 to cover the fee that my bank will charge for this. I agreed to this, and called my bank to set up the transfer for £5075 (£5100 minus £25 – as there are strict limits on the amount of money that can be paid into an ISA).

After checking that transaction had indeed taken place, I found that there was no £25 credit to my ISA, only the money I had transferred via CHAPS, so I called Santander again and spoke to another helpful, but clueless, chap called “James”.  He told me that a cheque would be issued for the £25 charge but that Santander couldn’t pay this into my account “for tax reasons”.  Nonsense. With one day left until the end of the tax year, and no practical method to use my full ISA subscription now (not to mention the wasted time spent on the phone), he said he could send me another £25 cheque but I wont be using my full ISA limit for 2010/11.

I can only assume that Santander’s staff are either:

  • Inept.
  • Really badly trained.
  • Will tell customers anything to get them off the phone and move on to the next call.

I’ll let you draw your own conclusions as to which, or for Santander to respond – which they won’t, because they don’t appear to use social media – but if you’re looking for a market leading ISA (or indeed any retail banking product), my advice is to steer clear of Santander.

[Updated 6 April 2011: I’ve still not received the cheques from Santander, but I did manage to pay some money into the account in a Santander branch yesterday – I wonder why no-one in the call centre suggested this?]
[Updated 7 April 2011: Yesterday, I received a letter from Santander, dated 29 March – so 8 days old – advising me that they couldn’t carry out my transaction because there is no direct debit in place between the two accounts. Fair enough, but that doesn’t excuse the call centre’s inability to advise me of this, or the website accepting the transaction even though the supporting account links did not exist!]
[Updated 8 April 2011: Another letter from Santander, dated 4 April and advising me of a £25 credit into my account which didn’t actually take place.]
[Updated 12 April 2011: Received a cheque from Santander for £25 – although it’s unclear if this is as a result of my call on 2 April, or on 4 April (the letter is dated 6 April – 2 days after my most recent call) – I’m still expecting another £25 as I was promised two credits – one to cover my CHAPS fees and one for the inconvenience that Santander caused me]

Microsoft finally releases an iSCSI software target as a free download

For years, if you wanted to get hold of the Microsoft iSCSI software target (e.g. for testing Windows clusters without access to “proper” storage), you had to rely on “finding” a copy that a Microsoft employee had left lying around (it was officially only available for internal use). Then came advice on extracting it from Windows Storage Server. Now it’s finally been made available as a free download for Windows Server. Fantastic news!