{"id":1111,"date":"2008-07-09T15:19:40","date_gmt":"2008-07-09T15:19:40","guid":{"rendered":"http:\/\/www.markwilson.co.uk\/blog\/2008\/07\/camera-warranty-not-worth-the-paper-its-written-on.htm"},"modified":"2015-05-16T17:00:40","modified_gmt":"2015-05-16T16:00:40","slug":"camera-warranty-not-worth-the-paper-its-written-on","status":"publish","type":"post","link":"https:\/\/www.markwilson.co.uk\/blog\/2008\/07\/camera-warranty-not-worth-the-paper-its-written-on.htm","title":{"rendered":"Camera warranty – not worth the paper it’s written on"},"content":{"rendered":"

Last year, I bought a Canon Digital Ixus 70<\/a> to carry with me in my pocket when I don’t want to be lugging a DSLR and a bunch of lenses around. It’s been a great camera but, whilst we were on holiday a few weeks back, it stopped working.<\/p>\n

I got in touch with Amazon (who sold it to me) and they said to contact Canon. Canon said to send it to one of their repairers (at my cost) and the repairers have written back and said it will cost \u00a3124.55 to fix it (more than it cost to buy in the first place) because it has sand inside.<\/p>\n

I checked Canon’s warranty terms and conditions<\/a> and, sure enough, there it is – the get-out clause is highlighted below (my emphasis):<\/p>\n

“[…] 7. Unless agreed in writing, the Warranty will not apply:<\/strong> (a) because you have not used, stored or handled the Product properly; or because you are in breach of the terms of this warranty or the Contract terms, or have not followed Our instructions in the product manual, or those of the manufacturer; or because of damage or defect due to willful neglect or negligence by anyone other than Us; (b) to loss of quality, degradation of performance or actual damage that results from the use of spare parts or other replaceable items (such as consumables) that are neither made nor recommended by Canon; (c) to a loss of quality, degradation of performance or damage that results from the installation of, damage to, or modification to the Product and\/or Software by someone else other than Our representatives or because of damage that results from changes required by you or a Third Party; (d) to damage that results from your connection of other fittings or accessories to the Product which We have not approved or your connection of other equipment or software not approved by Us; (e) because of external causes outside Our control which shall include accident, fire disaster or burglary; (f) because of faults caused by<\/strong> shock or fall, sand<\/strong>, dust, dirt, damp or corrosion, leaky batteries, repair or cleaning by unauthorised personnel; (g) because of any mal function or specific requirement of any other item of hardware, or software which you have linked to the Product in respect of items not included in the Contract; (h) to correct errors in any non-Canon proprietary software or other software not provided by Us; (i) because data is lost or damaged; (j) to damage caused by your attachment of the Product to a network not approved by Us or because you have made changes to your Operating or Network system in a manner not approved by Us; (k) because you have not installed any error correction that We issue for the software or have otherwise not followed Our reasonable instructions or advice. […]”<\/p><\/blockquote>\n

Basically, the warranty is useless. Dust will get into anything. Sand only got in because some blew onto the lens mechanism and was pulled back into the camera as the lens retracted. It’s not like I buried it on the beach and then expected it to work.<\/p>\n

I’m sure that other camera manufacturer’s warranties are equally useless, but when I do get the camera back, I’ll be trying to fix it myself. The parts are only \u00a339+VAT – its the \u00a360+VAT labour that’s stinging me. And then they want \u00a38.23 to send the camera back when it only cost me \u00a35.05 to send it to them, using the same Royal Mail Special Delivery service… hmm…<\/p>\n

In the meantime, does anyone know where I can buy spare parts for Canon cameras?<\/p>\n","protected":false},"excerpt":{"rendered":"

Last year, I bought a Canon Digital Ixus 70 to carry with me in my pocket when I don’t want to be lugging a DSLR and a bunch of lenses around. It’s been a great camera but, whilst we were on holiday a few weeks back, it stopped working. I got in touch with Amazon … Continue reading Camera warranty – not worth the paper it’s written on<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[218],"tags":[44],"class_list":["post-1111","post","type-post","status-publish","format-standard","hentry","category-technology","tag-digital-photography"],"yoast_head":"\nCamera warranty - not worth the paper it's written on - markwilson.it<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.markwilson.co.uk\/blog\/2008\/07\/camera-warranty-not-worth-the-paper-its-written-on.htm\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Camera warranty - not worth the paper it's written on - markwilson.it\" \/>\n<meta property=\"og:description\" content=\"Last year, I bought a Canon Digital Ixus 70 to carry with me in my pocket when I don’t want to be lugging a DSLR and a bunch of lenses around. 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Dixons Carphone (Curry's\/PC World) were early proponents of the practice, and most consumer electronics have some form of extended warranty on offer. 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Whilst I still take the majority of my photos on my Nikon D70, carrying a body and a couple of lenses (as well as the paraphernalia that going anywhere with two\u2026","rel":"","context":"In \"Digital Photography\"","block_context":{"text":"Digital Photography","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/digital-photography"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3486,"url":"https:\/\/www.markwilson.co.uk\/blog\/2012\/01\/nikon-coolpix-p7100-great-carry-everywhere-camera-with-slr-type-controls-but-could-do-with-being-a-little-more-responsive.htm","url_meta":{"origin":1111,"position":2},"title":"Nikon Coolpix P7100: Great carry-everywhere camera with SLR-type controls but could do with being a little more responsive","author":"Mark Wilson","date":"Tuesday 17 January 2012","format":false,"excerpt":"For a while, I've been looking for a camera that will fit in my bag so I can take it anywhere, is inexpensive enough to leave in a car glovebox without fear of theft but is capable enough to replace my DSLR in certain scenarios (so, not a mobile phone\u2026","rel":"","context":"In "Photography"","block_context":{"text":"Photography","link":"https:\/\/www.markwilson.co.uk\/blog\/topic\/photography"},"img":{"alt_text":"","src":"http:\/\/www.assoc-amazon.co.uk\/e\/ir?t=marsweblo-21&l=as2&o=2&a=B005IFWZSW","width":350,"height":200},"classes":[]},{"id":1455,"url":"https:\/\/www.markwilson.co.uk\/blog\/2009\/06\/camera-raw-support-for-my-canon-digital-ixus-enabling-dng-support-with-chdk.htm","url_meta":{"origin":1111,"position":3},"title":"Camera raw support for my Canon Digital Ixus: enabling DNG support with CHDK","author":"Mark Wilson","date":"Monday 8 June 2009","format":false,"excerpt":"Late last year, Garry Martin alerted me to an alternative firmware for certain Canon cameras - the Canon Hackers Development Kit (CHDK) - and I've been running it on my Canon Digital Ixus 70 ever since. Importantly, CHDK makes no modifications to my camera's firmware. The appropriate version for the\u2026","rel":"","context":"In \"Adobe Digital Negative (.DNG)\"","block_context":{"text":"Adobe Digital Negative (.DNG)","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/dng"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3009,"url":"https:\/\/www.markwilson.co.uk\/blog\/2011\/10\/a-day-out-with-canon-at-london-fashion-week-lfw-htm.htm","url_meta":{"origin":1111,"position":4},"title":"A day out with Canon at London Fashion Week (#LFW)","author":"Mark Wilson","date":"Thursday 6 October 2011","format":false,"excerpt":"\u201cWould you like bubbles in that?\u201d. Quite possibly the best way I could ever have been asked if I would like my orange juice transformed to a Bucks Fizz! That was two weeks ago as I was enjoying a day at London Fashion Week, as a guest of\u00a0Canon UK and\u2026","rel":"","context":"In "Photography"","block_context":{"text":"Photography","link":"https:\/\/www.markwilson.co.uk\/blog\/topic\/photography"},"img":{"alt_text":"Marking out your place...","src":"https:\/\/i0.wp.com\/farm7.static.flickr.com\/6154\/6170149743_656ff67d4c_m.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":894,"url":"https:\/\/www.markwilson.co.uk\/blog\/2007\/09\/nikon-finally-releases-a-full-frame-dslr.htm","url_meta":{"origin":1111,"position":5},"title":"Nikon finally releases a full-frame DSLR","author":"Mark Wilson","date":"Monday 3 September 2007","format":false,"excerpt":"When I switched my photography to a digital format I had too much invested in Nikon lenses to change manufacturers; however I do know that many professionals using DSLRs today have Canon equipment to make the most of a full-frame image sensor (and I bought my best Nikkor lens from\u2026","rel":"","context":"In \"Digital Photography\"","block_context":{"text":"Digital Photography","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/digital-photography"},"img":{"alt_text":"Nikon","src":"https:\/\/i0.wp.com\/www.markwilson.co.uk\/blog\/images\/nikon.gif?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts\/1111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=1111"}],"version-history":[{"count":1,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts\/1111\/revisions"}],"predecessor-version":[{"id":5648,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts\/1111\/revisions\/5648"}],"wp:attachment":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=1111"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=1111"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=1111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}