{"id":119,"date":"2005-06-10T11:18:00","date_gmt":"2005-06-10T11:18:00","guid":{"rendered":"http:\/\/markwilson.me.uk\/blog\/2005\/06\/microsofts-online-crash-analysis-so.htm"},"modified":"2007-07-17T10:59:11","modified_gmt":"2007-07-17T09:59:11","slug":"microsofts-online-crash-analysis-so","status":"publish","type":"post","link":"https:\/\/www.markwilson.co.uk\/blog\/2005\/06\/microsofts-online-crash-analysis-so.htm","title":{"rendered":"Microsoft&#8217;s Online Crash Analysis &#8211; so maybe it is useful after all"},"content":{"rendered":"<p><!--111840246303902686-->My Windows-based PC just crashed (hardly surprising given all the rubbish I have installed on it recently &#8211; despite all of the bad press that Windows attracts, I maintain that a well-patched and well-managed Windows NT, 2000, XP or Server 2003 system will generally be reliable).<\/p>\n<p>In the past, if this has happened, I have ignored the message about error reporting (&#8220;yeah, yeah, yada, yada &#8211; I need to get back to work and did I manage to save that document I was working on before it crashed?&#8221;&#8230; etc.) but this time I let it report the problem &#8211; and I read the results.  It was even useful.<\/p>\n<p>You see what happens, is that if I experience a blue screen crash event, or stop error, while using Microsoft Windows XP (or later), I can upload the error report to the <a href=\"http:\/\/oca.microsoft.com\/\">Microsoft Online Crash Analysis<\/a> (MOCA) site for analysis (Microsoft say this is &#8220;to further improve the quality and reliability of Windows&#8221;). They then analyse the error report and prioritise it based on the number of customers affected by the error in the report.  They then try to determine the cause of the error submitted, categorise it according to the type of issue encountered, and send relevant information when such information is identified.<\/p>\n<p>What I like is that, using MOCA, I can check the status of the error report for 180 days and this time it told me that my system &#8220;crashed because the random access memory containing Windows program code was corrupted. Microsoft is unable to determine if this corruption was caused by a hardware or software issue. The nature of the corruption suggests that a hardware issue is more likely. To determine if this is the case, Microsoft developed a Windows memory diagnostic that tests your PC memory.  We recommend you download and run this tool on your computer system&#8221;.<\/p>\n<p>Sure, so the <a href=\"http:\/\/oca.microsoft.com\/en\/windiag.asp\">Windows memory diagnostic tool<\/a> didn&#8217;t find any memory errors so I still don&#8217;t know why the PC crashed, but at least it feel like someone actually cares and is trying to fix things&#8230;  much better than just getting a <a href=\"http:\/\/en.wikipedia.org\/wiki\/Blue_screen_of_death\">blue screen of death<\/a> (or even a <a href=\"http:\/\/blogs.msdn.com\/michkap\/archive\/2005\/05\/07\/415335.aspx\">red screen of death<\/a>!).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>My Windows-based PC just crashed (hardly surprising given all the rubbish I have installed on it recently &#8211; despite all of the bad press that Windows attracts, I maintain that a well-patched and well-managed Windows NT, 2000, XP or Server 2003 system will generally be reliable). In the past, if this has happened, I have &hellip; <a href=\"https:\/\/www.markwilson.co.uk\/blog\/2005\/06\/microsofts-online-crash-analysis-so.htm\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Microsoft&#8217;s Online Crash Analysis &#8211; so maybe it is useful after all<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[99],"class_list":["post-119","post","type-post","status-publish","format-standard","hentry","tag-windows-xp"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Microsoft&#039;s Online Crash Analysis - so maybe it is useful after all - markwilson.it<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.markwilson.co.uk\/blog\/2005\/06\/microsofts-online-crash-analysis-so.htm\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft&#039;s Online Crash Analysis - so maybe it is useful after all - markwilson.it\" \/>\n<meta property=\"og:description\" content=\"My Windows-based PC just crashed (hardly surprising given all the rubbish I have installed on it recently &#8211; despite all of the bad press that Windows attracts, I maintain that a well-patched and well-managed Windows NT, 2000, XP or Server 2003 system will generally be reliable). In the past, if this has happened, I have &hellip; Continue reading Microsoft&#8217;s Online Crash Analysis &#8211; so maybe it is useful after all\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.markwilson.co.uk\/blog\/2005\/06\/microsofts-online-crash-analysis-so.htm\" \/>\n<meta property=\"og:site_name\" content=\"markwilson.it\" \/>\n<meta property=\"article:published_time\" content=\"2005-06-10T11:18:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2007-07-17T09:59:11+00:00\" \/>\n<meta name=\"author\" content=\"Mark Wilson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@markwilsonit\" \/>\n<meta name=\"twitter:site\" content=\"@markwilsonit\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Wilson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.markwilson.co.uk\\\/blog\\\/2005\\\/06\\\/microsofts-online-crash-analysis-so.htm#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.markwilson.co.uk\\\/blog\\\/2005\\\/06\\\/microsofts-online-crash-analysis-so.htm\"},\"author\":{\"name\":\"Mark Wilson\",\"@id\":\"https:\\\/\\\/www.markwilson.co.uk\\\/blog\\\/#\\\/schema\\\/person\\\/98f61365e7c39d6be942174b8c4de468\"},\"headline\":\"Microsoft&#8217;s Online Crash Analysis &#8211; 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I downloaded the DVD .ISO from Microsoft (twice, just to be sure my copy wasn't in some way corrupt) and it booted fine, but setup.exe kept\u2026","rel":"","context":"In \"Microsoft Windows Vista\"","block_context":{"text":"Microsoft Windows Vista","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/windows-vista"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":183,"url":"https:\/\/www.markwilson.co.uk\/blog\/2005\/10\/sysprep-fails-on-windows-xp-sp2.htm","url_meta":{"origin":119,"position":1},"title":"SysPrep fails on a Windows XP SP2 installation without file and printer sharing enabled","author":"Mark Wilson","date":"Tuesday 18 October 2005","format":false,"excerpt":"I'm trying out some workstation deployment scenarios right now and need to use the Microsoft System Preparation Tool (SysPrep) to prepare my Windows XP SP2 build for imaging. 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I had a file which I could not delete (even after a reboot) and each time I tried, the error returned was: Cannot delete filename: Data Error (Cyclic Redundancy Check) Various Internet sites suggested rebooting in safe mode and\u2026","rel":"","context":"In \"Microsoft Windows XP\"","block_context":{"text":"Microsoft Windows XP","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/windows-xp"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1365,"url":"https:\/\/www.markwilson.co.uk\/blog\/2009\/02\/upgrading-to-windows-7-its-all-about-reliability.htm","url_meta":{"origin":119,"position":3},"title":"Upgrading to Windows 7 &#8211; it&#8217;s all about reliability","author":"Mark Wilson","date":"Friday 13 February 2009","format":false,"excerpt":"There's been plenty written over the last week or so about Microsoft's plans for users upgrading to Windows 7 and, in short, customers will be able to purchase an upgrade license, but there will be no in-place upgrade path from Windows XP (direct in-place upgrades from Vista will be supported\u2026","rel":"","context":"In \"Microsoft Windows 7\"","block_context":{"text":"Microsoft Windows 7","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/windows-7"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":416,"url":"https:\/\/www.markwilson.co.uk\/blog\/2006\/04\/restoring-windows-xp-master-boot.htm","url_meta":{"origin":119,"position":4},"title":"Restoring the Windows XP master boot record after removing Linux","author":"Mark Wilson","date":"Thursday 13 April 2006","format":false,"excerpt":"A few weeks back, I blogged about my problems installing Linux on an IBM ThinkPad. 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In the announcement, Release Manager, Chris Keroack, said: \"Today we are happy to announce that Windows XP Service Pack 3 (SP3) has released\u2026","rel":"","context":"In \"Microsoft Windows XP\"","block_context":{"text":"Microsoft Windows XP","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/windows-xp"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts\/119","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=119"}],"version-history":[{"count":0,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts\/119\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=119"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=119"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}