{"id":1299,"date":"2008-11-27T00:01:38","date_gmt":"2008-11-27T00:01:38","guid":{"rendered":"http:\/\/www.markwilson.co.uk\/blog\/2008\/11\/great-customer-service-from-my-isp-and-a-useful-bt-exchange-status-checker.htm"},"modified":"2008-11-30T00:20:05","modified_gmt":"2008-11-30T00:20:05","slug":"great-customer-service-from-my-isp-and-a-useful-bt-exchange-status-checker","status":"publish","type":"post","link":"https:\/\/www.markwilson.co.uk\/blog\/2008\/11\/great-customer-service-from-my-isp-and-a-useful-bt-exchange-status-checker.htm","title":{"rendered":"Great customer service from my ISP – and a useful BT exchange status checker"},"content":{"rendered":"

There’s a lot of bad things written about UK Internet service providers, so I’m really glad to have a positive tale to tell tonight. My ISP (Plusnet<\/a>) may not be the least expensive but, after my friend Alex’s experience of moving from Nildram to Virgin and seeing the line speed on his connection drop from 6Mbps to less than 512Kbps (on the same line, with the same equipment at his end) and Virgin telling him that was the most the line would support, I’m reluctant to switch ISPs – especially as my ADSL connection is normally rock solid with the router reporting a connection speed around 7Mbps.<\/p>\n

Unfortunately, as I’m here burning the midnight oil, putting the finishing touches on a presentation I’m supposed to be delivering via Live Meeting (over said ADSL line) tomorrow morning – my connection has gone down. Arghhh! After restarting almost all the equipment on my home LAN, I noticed that my router’s PPP interface had not picked up an IP address, despite showing operational DSL status. I called Plusnet, expecting a lengthy wait, only to be surprised as my call was answered within seconds of selecting the technical support option from the ACD prompt. The really helpful tech support guy that I spoke to (Jake) was just working though checking my router settings when he noticed that my local telephone exchange has a major service outage – detected at 22:26 this evening (just before I got home) and due to be cleared by 00:26 (by when I had hoped to be in bed…). Not to worry – at least I know it’s a problem at the exchange.<\/p>\n

\"PlusnetThe good news is that Plusnet also has an exchange status checker in the user tools section of their website<\/a> – and even though my ADSL line is down, I can use my iPhone’s mobile data connection to access the status reports.<\/p>\n

It’s currently a minute past midnight and the connection’s not back up yet… but at least I can feel better as I keep track of BT whilst they fix the line.<\/p>\n

[Update: 00:14 and the line is back up… just enough time to publish this blog post and catch some zeds before an early start tomorrow.]<\/p>\n","protected":false},"excerpt":{"rendered":"

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My ISP (Plusnet) may not be the least expensive but, after my friend Alex’s experience of moving from Nildram to Virgin and seeing the line speed on his connection drop from … Continue reading Great customer service from my ISP – and a useful BT exchange status checker<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[87],"class_list":["post-1299","post","type-post","status-publish","format-standard","hentry","tag-adsl"],"yoast_head":"\nGreat customer service from my ISP - and a useful BT exchange status checker - markwilson.it<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.markwilson.co.uk\/blog\/2008\/11\/great-customer-service-from-my-isp-and-a-useful-bt-exchange-status-checker.htm\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Great customer service from my ISP - and a useful BT exchange status checker - markwilson.it\" \/>\n<meta property=\"og:description\" content=\"There’s a lot of bad things written about UK Internet service providers, so I’m really glad to have a positive tale to tell tonight. 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When we got our broadband connection at home back in 2003 (primarily for my wife's business, but I also frequently work from home), 512Kbps was the fastest\u2026","rel":"","context":"In \"ADSL\"","block_context":{"text":"ADSL","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/adsl"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2256,"url":"https:\/\/www.markwilson.co.uk\/blog\/2011\/01\/diagnosing-connection-issues-on-my-adsl-line.htm","url_meta":{"origin":1299,"position":1},"title":"Diagnosing connection issues on my ADSL line","author":"Mark Wilson","date":"Tuesday 4 January 2011","format":false,"excerpt":"For months now, I've been complaining about my ADSL connection and I'm pleased to say that I think I've found the issue: it looks as though I had too many TCP\/IP sessions open (multiple computers, browser tabs, etc.) and so some connections were getting dropped, so I increased the maximum\u2026","rel":"","context":"In \"ADSL\"","block_context":{"text":"ADSL","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/adsl"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1332,"url":"https:\/\/www.markwilson.co.uk\/blog\/2009\/01\/sometimes-it-really-is-just-time-to-get-a-new-pc.htm","url_meta":{"origin":1299,"position":2},"title":"Sometimes it really is just time to get a new PC","author":"Mark Wilson","date":"Sunday 4 January 2009","format":false,"excerpt":"My parents in-law have been saying for some time that their PC is slow.\u00a0 I couldn\u00e2\u20ac\u2122t really understand why \u00e2\u20ac\u201c after all, it\u00e2\u20ac\u2122s only a couple of years since I put some memory in it, added a DVD-ROM\/CD-RW drive and rebuilt in to run Windows XP \u00e2\u20ac\u201c I thought that\u2026","rel":"","context":"In \"ADSL\"","block_context":{"text":"ADSL","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/adsl"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2254,"url":"https:\/\/www.markwilson.co.uk\/blog\/2010\/12\/using-dhcp-reserved-client-options-for-particular-clients.htm","url_meta":{"origin":1299,"position":3},"title":"Using DHCP reserved client options for certain devices","author":"Mark Wilson","date":"Thursday 30 December 2010","format":false,"excerpt":"I've been struggling with poor Internet connectivity for a while now - the speed is fine (any speed tests I conduct indicate a perfectly healthy 3-5Mbps on on \"up to 8Mbps\" ADSL line) but I frequently suffer from timeout, only to find that a refresh a few moments later brings\u2026","rel":"","context":"In \"ADSL\"","block_context":{"text":"ADSL","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/adsl"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5434,"url":"https:\/\/www.markwilson.co.uk\/blog\/2014\/12\/reconfiguring-a-plusnet-adsl-router-technicolor-tg582n.htm","url_meta":{"origin":1299,"position":4},"title":"Reconfiguring a PlusNet ADSL router (Technicolor TG582n)","author":"Mark Wilson","date":"Friday 5 December 2014","format":false,"excerpt":"This post is probably not much\u00a0interest to many people but\u00a0it might help some if, like me, you're trying to re-configure a Technicolor TG582n ADSL router from Plusnet. 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