{"id":1313,"date":"2008-12-12T23:46:54","date_gmt":"2008-12-12T23:46:54","guid":{"rendered":"http:\/\/www.markwilson.co.uk\/blog\/2008\/12\/are-web-services-really-the-right-answer-for-small-business-it.htm"},"modified":"2008-12-12T23:46:54","modified_gmt":"2008-12-12T23:46:54","slug":"are-web-services-really-the-right-answer-for-small-business-it","status":"publish","type":"post","link":"https:\/\/www.markwilson.co.uk\/blog\/2008\/12\/are-web-services-really-the-right-answer-for-small-business-it.htm","title":{"rendered":"Are web services really the right answer for small business IT?"},"content":{"rendered":"<p><a href=\"https:\/\/www.markwilson.co.uk\/blog\/2008\/09\/getting-started-with-google-apps.htm\">A few months ago I moved my home\/small business IT to Google Apps<\/a>.  After a few years of running my own servers, it was a big step for me to trust someone else to run it for me but it seems to be working OK&#8230; up to a point.<\/p>\n<p>You see, Google may be managing my e-mail, calendar, etc. but they are not backing it up.  After all, it&#8217;s not very often that you get something for nothing in this world and that&#8217;s what I&#8217;m paying Google &#8211; nothing.  So, I needed to find <a href=\"http:\/\/georgedonnelly.com\/unix\/how-to-quickly-set-up-a-daily-backup-of-your-gmail-account\">a way to back up my GMail<\/a> (I have the information on how to do this &#8211; I just haven&#8217;t finished putting the process in place).  Then there&#8217;s the migration of my previous Exchange Server data to Google.  It&#8217;s possible, but painfully slow, using a client application to transfer messages with frequent timeouts (with 10 years&#8217; worth of e-mail to transfer, I&#8217;ve given up for the time being &#8211; and that&#8217;s just for one user).<\/p>\n<p>Software as a service is all very well, backed up with proper service level agreements &#8211; but using anything less than that in a business context is really a bit risky.<\/p>\n<p>After all, what happens when that service that you&#8217;re paying absolute nothing for stops working?<\/p>\n<p>But it&#8217;s really reliable &#8211; isn&#8217;t it? Yes, undoubtably, Google Apps and competing platforms are reliable but not entirely infallible.  And when they fail, you can bet your bottom dollar that it won&#8217;t be a good time for you.<\/p>\n<p>Yesterday I was trying to send e-mail from Google Apps Mail (GMail) and I got an HTTP error 500 (server generated error).  Today I&#8217;ve been having a few problems too &#8211; and I&#8217;ve had to turn off Calendar and Contacts syncing with my iPhone (where iTunes syncs with Google) because it was hanging&#8230; so it seems that all is not well in the part of the cloud where my data sits.<\/p>\n<p><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.markwilson.co.uk\/blog\/images\/gmail-unavailable.png?w=700&#038;ssl=1\" alt=\"Google Mail server unavailable error\" class=\"inline\" \/><\/p>\n<p>But it&#8217;s not exclusively a Google problem.  <img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.markwilson.co.uk\/blog\/images\/foldershare-too-old.png?w=700&#038;ssl=1\" alt=\"FolderShare is too old - time to upgrade\" \/>Seeing what Microsoft is doing around Windows Live wave three had made me start to think that maybe I backed the wrong horse until the early hours of this morning, when I sat down at my Mac to be told that <a href=\"https:\/\/www.markwilson.co.uk\/blog\/2008\/11\/windows-live-foldershare-an-example-of-microsofts-cloud-computing-platform-thats-here-to-use-today.htm\">the version of Windows Live FolderShare I was using<\/a> no longer worked and that I should upgrade to Windows Live Sync (just like that, without any warning, although it does seem that <a href=\"http:\/\/www.cs.umd.edu\/~bederson\/user-advocate\/2008\/11\/foldershare-live-sync-live-mesh.html\">some users received an e-mail in advance<\/a>).  Even though I&#8217;m really busy at the moment, trying to juggle work (where it&#8217;s appraisal season and I need to make sure I hit all of my management&#8217;s ill-thought-out-and-not-very-SMART objectives), exam study (MCSE 2003 to MCITP Enterprise Administrator 2008 upgrade), blogging (not much of that happening right now), podcasting (ditto), Christmas preparations, spending some time with my family, etc., etc., I did update to Windows Live Sync&#8230; <img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.markwilson.co.uk\/blog\/images\/live-sync-too-old.png?w=700&#038;ssl=1\" alt=\"Windows Live Sync is too old too...\" \/>only to find that the current Mac client also claims to be too old and that I should download a new version from&#8230; the place where I downloaded this version from &#8211; arghh&#8230; (<a href=\"http:\/\/foldershareteam.spaces.live.com\/Blog\/cns!9D186A323DE6761!1646.entry\">at least it seems I&#8217;m not alone<\/a>).<\/p>\n<p>And so what exactly is my point?  Well, my point is that, when I operate the infrastructure, I plan when the upgrades happen &#8211; I don&#8217;t just sit down at my computer one day to be told that I must upgrade right now to continue using a service.  Frankly I could do without this week&#8217;s Google Apps problems, Windows Live Sync upgrades, etc. and would rather upgrade at my convenience.<\/p>\n<p>Cloud computing is all very well &#8211; but the current wave of web services are not ready for the enterprise and I&#8217;m even starting to question whether they are ready for small business IT (at least not without retaining some on premise IT service provision).  I&#8217;m sure that the chargeable services that Amazon, Microsoft, et al are putting together will change things over time but it&#8217;s still early days yet and running a business on free, pre-release software (yes, that&#8217;s what a beta is &#8211; even if it&#8217;s an incessant beta) is probably not a smart idea.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A few months ago I moved my home\/small business IT to Google Apps. After a few years of running my own servers, it was a big step for me to trust someone else to run it for me but it seems to be working OK&#8230; up to a point. You see, Google may be managing &hellip; <a href=\"https:\/\/www.markwilson.co.uk\/blog\/2008\/12\/are-web-services-really-the-right-answer-for-small-business-it.htm\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Are web services really the right answer for small business IT?<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[79,88],"class_list":["post-1313","post","type-post","status-publish","format-standard","hentry","tag-google","tag-windows-live"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Are web services really the right answer for small business IT? - markwilson.it<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.markwilson.co.uk\/blog\/2008\/12\/are-web-services-really-the-right-answer-for-small-business-it.htm\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Are web services really the right answer for small business IT? - markwilson.it\" \/>\n<meta property=\"og:description\" content=\"A few months ago I moved my home\/small business IT to Google Apps. After a few years of running my own servers, it was a big step for me to trust someone else to run it for me but it seems to be working OK&#8230; up to a point. 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It's\u2026","rel":"","context":"In \"Google\"","block_context":{"text":"Google","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/google"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1283,"url":"https:\/\/www.markwilson.co.uk\/blog\/2008\/11\/why-using-an-iphone-with-multiple-mail-accounts-is-not-as-simple-as-it-should-be.htm","url_meta":{"origin":1313,"position":1},"title":"Why using an iPhone with multiple mail accounts is not as simple as it should be","author":"Mark Wilson","date":"Wednesday 12 November 2008","format":false,"excerpt":"Whilst balancing childcare duties with work commitments last week, I was working some pretty irregular hours but wanted to keep tabs on my e-mail - so I connected my iPhone to the Exchange Server at work. Nothing unremarkable there - iPhone v2.0 software includes Microsoft ActiveSync support and it worked\u2026","rel":"","context":"In \"Apple iPhone\"","block_context":{"text":"Apple iPhone","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/iphone"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1210,"url":"https:\/\/www.markwilson.co.uk\/blog\/2011\/05\/migrating-mail-and-contacts-from-google-mail-to-office-365.htm","url_meta":{"origin":1313,"position":2},"title":"Migrating mail and contacts from Google Mail to Office 365","author":"Mark Wilson","date":"Tuesday 17 May 2011","format":false,"excerpt":"I started to write this post in September 2008, when it was titled \"Importing legacy e-mail to my Google Apps account\". A few years on and I'm in the process of dumping Google Apps in favour of Microsoft Office 365 (if only Microsoft had a suitable offering back then, I\u2026","rel":"","context":"In \"Microsoft Office 365\"","block_context":{"text":"Microsoft Office 365","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/office-365"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3021,"url":"https:\/\/www.markwilson.co.uk\/blog\/2011\/09\/unable-to-send-mail-in-outlook-web-app-using-google-chrome.htm","url_meta":{"origin":1313,"position":3},"title":"Unable to send mail in Outlook Web App using Google Chrome","author":"Mark Wilson","date":"Thursday 15 September 2011","format":false,"excerpt":"For the last few days, I\u2019ve been getting frustrated with my Office 365 Outlook Web App in Google Chrome. Microsoft has worked to ensure that the latest web apps work well in other popular \u00a0browsers but each time I replied to an email, the message would not send. The URL\u2026","rel":"","context":"In &quot;Technology&quot;","block_context":{"text":"Technology","link":"https:\/\/www.markwilson.co.uk\/blog\/topic\/technology"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2746,"url":"https:\/\/www.markwilson.co.uk\/blog\/2011\/06\/office-365-message-filtering-and-a-horrible-little-bug-that-leaves-email-addresses-exposed.htm","url_meta":{"origin":1313,"position":4},"title":"Office 365 message filtering (and a horrible little bug that leaves email addresses exposed&#8230;)","author":"Mark Wilson","date":"Wednesday 1 June 2011","format":false,"excerpt":"One of my concerns with my recent switch from Google Apps Mail to Microsoft Office 365 was about spam email. You see, I get none. \u00a0Well, when I say I get none, I get plenty but it's all trapped for me. With no effort on my part. Only a handful\u2026","rel":"","context":"In &quot;Technology&quot;","block_context":{"text":"Technology","link":"https:\/\/www.markwilson.co.uk\/blog\/topic\/technology"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1181,"url":"https:\/\/www.markwilson.co.uk\/blog\/2008\/09\/using-google-apps-for-e-mail-and-contact-management.htm","url_meta":{"origin":1313,"position":5},"title":"Using Google Apps for e-mail and contact management","author":"Mark Wilson","date":"Monday 15 September 2008","format":false,"excerpt":"A couple of weeks back, I wrote about how I'd switched a big chunk of my home\/small business IT to Google Apps and was using it as part of a solution to keep my work and personal calendars separate, but in sync. Calendar is all very well, but e-mail is\u2026","rel":"","context":"In \"E-mail\"","block_context":{"text":"E-mail","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/e-mail"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts\/1313","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=1313"}],"version-history":[{"count":0,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts\/1313\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=1313"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=1313"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=1313"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}