{"id":291,"date":"2006-05-31T20:56:00","date_gmt":"2006-05-31T20:56:00","guid":{"rendered":"http:\/\/markwilson.me.uk\/blog\/2006\/05\/amazingly-excellent-customer-service.htm"},"modified":"2009-01-27T23:15:48","modified_gmt":"2009-01-27T23:15:48","slug":"amazingly-excellent-customer-service","status":"publish","type":"post","link":"https:\/\/www.markwilson.co.uk\/blog\/2006\/05\/amazingly-excellent-customer-service.htm","title":{"rendered":"Amazingly, excellent customer service in PC World!"},"content":{"rendered":"<p><!--114911216810990656--><!-- Static Ad --><a href=\"http:\/\/www.awin1.com\/cread.php?s=131848&#038;v=1598&#038;q=83679&#038;r=87738\"><img decoding=\"async\" src=\"http:\/\/www.awin1.com\/cshow.php?s=131848&#038;v=1598&#038;q=83679&#038;r=87738\" alt=\"PC World\" class=\"alternate\" \/><\/a>I honestly never thought I&#8217;d see the day when I would praise <!--Static Ad --><a href=\"http:\/\/www.awin1.com\/awclick.php?mid=1598&#038;id=87738\" target=\"_blank\">PC World<\/a> (or any <a href=\"http:\/\/en.wikipedia.org\/wiki\/DSG_International_plc\">DSG International<\/a> store) for their customer service but, credit where credit&#8217;s due, tonight I was pleasantly surprised (although <a href=\"http:\/\/www.google.co.uk\/search?hl=en&amp;q=DSG+Retail\">a Google search for DSG Retail will turn up many unhappy customers<\/a>).<\/p>\n<p><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.markwilson.co.uk\/blog\/images\/px1223e-1g32.jpg?w=700&#038;ssl=1\" alt=\"Toshiba PX1223E-1G32 320GB External Hard Disk\" border=\"0\" \/><\/p>\n<p>A few weeks back, I bought myself a Toshiba 320GB 7200 RPM external USB 2.0 hard drive with 8MB data buffer &#8211; a bargain at \u00c2\u00a3109.99. It&#8217;s been so good that last night I dropped by on my way home to buy another one (to back up my data &#8211; disk is so much easier than tape). The price had increased to \u00c2\u00a3119.99 but after making the effort to visit the store, I bought one anyway.<\/p>\n<p>When I got home, I checked the web and found that the best online price was also from PC World, who were selling the same item online for \u00c2\u00a399.99 with free shipping (or collection from store). I understand that online prices should be lower than instore (lower overheads, etc.) but decided to return the disk and buy it again online at the lower price. Before I did that, I needed to call PC World and check the returns policy (for unwanted goods it is &#8220;at the manager&#8217;s discretion&#8221;)  before committing to buy another.<\/p>\n<p>Unfortunately for me, the Internet price increased overnight to \u00c2\u00a3109.99 but that&#8217;s still a tenner less than I had paid, so this evening I returned the disk, explaining that there was nothing wrong with it &#8211; I&#8217;d just be saving myself a few quid by buying another one on the &#8216;net.<\/p>\n<p>Unexpectedly, the staff member that I spoke to not only refunded my original purchase, but then ordered me one at the web price, which I then &#8220;collected&#8221; and paid for (of course, it was the same one I&#8217;d just taken back). She explained that they are not supposed to do that, but understood that it saved me from making another trip (or waiting for delivery). I won&#8217;t name the store or the staff member because I don&#8217;t want to get them into trouble; but if you&#8217;re reading this &#8211; thank you.<\/p>\n<p>(I then drove home very carefully, watching out for <a href=\"http:\/\/en.wikipedia.org\/wiki\/Flying_pig\">flying pigs<\/a> and <a href=\"http:\/\/en.wikipedia.org\/wiki\/Hell\">an ice-skating Devil<\/a>).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I honestly never thought I&#8217;d see the day when I would praise PC World (or any DSG International store) for their customer service but, credit where credit&#8217;s due, tonight I was pleasantly surprised (although a Google search for DSG Retail will turn up many unhappy customers). A few weeks back, I bought myself a Toshiba &hellip; <a href=\"https:\/\/www.markwilson.co.uk\/blog\/2006\/05\/amazingly-excellent-customer-service.htm\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Amazingly, excellent customer service in PC World!<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[38],"tags":[32],"class_list":["post-291","post","type-post","status-publish","format-standard","hentry","category-inane-waffle","tag-pc-hardware"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Amazingly, excellent customer service in PC World! - markwilson.it<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.markwilson.co.uk\/blog\/2006\/05\/amazingly-excellent-customer-service.htm\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Amazingly, excellent customer service in PC World! - markwilson.it\" \/>\n<meta property=\"og:description\" content=\"I honestly never thought I&#8217;d see the day when I would praise PC World (or any DSG International store) for their customer service but, credit where credit&#8217;s due, tonight I was pleasantly surprised (although a Google search for DSG Retail will turn up many unhappy customers). 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Vista has now been available to enterprises for over a year and a\u2026","rel":"","context":"In \"Microsoft Windows Vista\"","block_context":{"text":"Microsoft Windows Vista","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/windows-vista"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":7700,"url":"https:\/\/www.markwilson.co.uk\/blog\/2019\/08\/using-microsoft-bookings-to-manage-pc-rollouts.htm","url_meta":{"origin":291,"position":1},"title":"Using Microsoft Bookings to manage device rollouts","author":"Mark Wilson","date":"Tuesday 6 August 2019","format":false,"excerpt":"End-user computing (EUC) refreshes can place significant logistical challenges on an organisation. Whilst technologies like Windows 10 Autopilot will take us to a place where users can self-provision, often there's more involved and some training is required to help users to adopt the technology (and potentially associated business changes). Over\u2026","rel":"","context":"In &quot;Technology&quot;","block_context":{"text":"Technology","link":"https:\/\/www.markwilson.co.uk\/blog\/topic\/technology"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1550,"url":"https:\/\/www.markwilson.co.uk\/blog\/2009\/10\/microsoft-launches-windows-7-is-this-the-best-windows-yet.htm","url_meta":{"origin":291,"position":2},"title":"Microsoft launches Windows 7 &#8211; is this the best Windows yet?","author":"Mark Wilson","date":"Wednesday 21 October 2009","format":false,"excerpt":"Every now and again, tiny tech bloggers like me get a break and are invited to events alongside \"real journalists\". So, here I am, at London's Hospital Club, brushing shoulders with the UK's mainstream media - from the BBC and Sky through to TechRadar and The Register, covering Microsoft's Windows\u2026","rel":"","context":"In \"Microsoft Windows 7\"","block_context":{"text":"Microsoft Windows 7","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/windows-7"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1709,"url":"https:\/\/www.markwilson.co.uk\/blog\/2010\/03\/desktop-virtualisation-shake-up-at-microsoft.htm","url_meta":{"origin":291,"position":3},"title":"Desktop virtualisation shake-up at Microsoft","author":"Mark Wilson","date":"Thursday 18 March 2010","format":false,"excerpt":"What an afternoon... for a few days now, I've been trying to find out what's the big announcement from Microsoft and Citrix in the\u00c2\u00a0desktop virtualisation hour webcast later today.\u00c2\u00a0I was keeping quiet until after the webcast but now\u00c2\u00a0the embargo has lifted, Microsoft has issued a press release,\u00c2\u00a0and the news is\u2026","rel":"","context":"In \"Citrix\"","block_context":{"text":"Citrix","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/citrix"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":6270,"url":"https:\/\/www.markwilson.co.uk\/blog\/2016\/01\/encrypting-windows-10-drives-with-bitlocker.htm","url_meta":{"origin":291,"position":4},"title":"Encrypting Windows 10 with BitLocker","author":"Mark Wilson","date":"Saturday 2 January 2016","format":false,"excerpt":"In common with\u00a0many small business owners (indeed any business owner, it could be argued), my wife needs to be sure that her\u00a0customer's data is adequately protected. 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