{"id":2951,"date":"2011-08-08T20:53:59","date_gmt":"2011-08-08T19:53:59","guid":{"rendered":"http:\/\/www.markwilson.co.uk\/blog\/?p=2951"},"modified":"2011-08-08T23:13:54","modified_gmt":"2011-08-08T22:13:54","slug":"some-thoughts-on-modern-communications-and-the-boundary-between-work-and-play","status":"publish","type":"post","link":"https:\/\/www.markwilson.co.uk\/blog\/2011\/08\/some-thoughts-on-modern-communications-and-the-boundary-between-work-and-play.htm","title":{"rendered":"Some thoughts on modern communications and the boundary between work and play&#8230;"},"content":{"rendered":"<p>A few months ago, I wrote <a href=\"http:\/\/blogs.ts.fujitsu.com\/uk-ie\/cto\/2011\/05\/some-thoughts-on-modern-communications-and-avoiding-the-time-hoover\">a post for the Fujitsu CTO Blog about modern communications<\/a>. In it, I posited the concept of \u00e2\u20ac\u0153service level agreements\u00e2\u20ac\u0153 for corporate communications:<\/p>\n<blockquote cite=\"http:\/\/blogs.ts.fujitsu.com\/uk-ie\/cto\/2011\/05\/some-thoughts-on-modern-communications-and-avoiding-the-time-hoover\"><p>&#8220;[&#8230;] regaining productivity has to be about controlling the interruptions. I suggest closing Outlook. Think of it as an email\/calendar client \u00e2\u20ac\u201c not the place in which to spend one\u00e2\u20ac\u2122s day \u00e2\u20ac\u201c and the \u00e2\u20ac\u0153toast\u00e2\u20ac\u009d that pops up each time a message arrives is a distraction. Even having the application open is a distraction. Dip in 3 times a day, 5 times a day, every hour, or however often is appropriate but emails should not require nor expect an immediate response. Then there\u00e2\u20ac\u2122s instant messaging: the name \u00e2\u20ac\u0153instant\u00e2\u20ac\u009d suggests the response time but presence is a valuable indicator \u00e2\u20ac\u201c if my presence is \u00e2\u20ac\u0153busy\u00e2\u20ac\u009d, then I probably am. Try to contact me if you like but don\u00e2\u20ac\u2122t be surprised if I ignore it until a better time. Finally, social networking: which is both a great aid to influencing others and to keeping abreast of developments but can also be what my wife would call a \u00e2\u20ac\u0153time-Hoover\u00e2\u20ac\u009d \u00e2\u20ac\u201c so don\u00e2\u20ac\u2122t even think that you can read every message \u00e2\u20ac\u201c just dip in from time to time and join the conversation, then leave again.&#8221;<\/p><\/blockquote>\n<p>I started to think about this again last week. I was on holiday but that doesn&#8217;t mean I stopped communicating with my colleagues. I&#8217;ll admit it let me be selective in my responses (i.e. there are a lot of things happening at work right now and I answered the messages that were important or interesting to me, leaving many items for my return &#8211; after all, I had set an out of office message) but there were a few times when my wife asked me if I was working, as she saw me tapping away on my iPhone&#8230;<\/p>\n<p>I maintain that work is something I do, not a place where I go and that, in this day and age (and at my level of responsibility), there is a grey area between work and play so I was enraged when I read <a href=\"http:\/\/business.newsvine.com\/_news\/2009\/06\/09\/2912353-why-telecommuting-doesnt-work\">an idiotic post about how telecommuting does not work<\/a> (hello, 1980 is calling&#8230; and it wants you back&#8230;). Indeed, my &#8220;home-base&#8221; is one of the things that\u00c2\u00a0attracts\u00c2\u00a0me to my current role. Getting me back into a 5-day commute to an office that&#8217;s probably at least an hour (and maybe two) from home will require some serious persuasion&#8230;<\/p>\n<p>So where is the line? Should we all leave the office and stop checking our devices at the end of &#8220;the working day&#8221;? What about social networking &#8211; part of my job is to build a reputation (and therefore enhance my employer&#8217;s) as a thought leader &#8211; should I ignore something on Twitter because it&#8217;s not &#8220;work time&#8221;? Or should I ignore Twitter, Foursquare, etc. because it <em>is<\/em> &#8220;work time&#8221;? Should I be writing this blog post at 8.30pm? But then again, it is on my personal blog&#8230; even if a version of the post might eventually appear on a company-owned website&#8230;<\/p>\n<p>In the end, I suggest that the answer is about outputs, not inputs. If I&#8217;m producing results, my management team should (and, in fairness, probably will) be\u00c2\u00a0comfortable, regardless of how many hours I put in. On the\u00c2\u00a0flip-side, there are times when I need to work some very long days just to make sure that I can produce those results &#8211; and I&#8217;ll get frustrated with organisational challenges, non-functioning IT, pointless meetings and disruptive colleagues, just as everyone else does in a modern office environment.<\/p>\n<p>The days of the 9-5 job are long gone (for knowledge workers at least), but so are the 8-6s and even the 8-8s. We live in a 24 hour society &#8211; and the new challenge is finding a balance between &#8220;work&#8221; and &#8220;play&#8221;. \u00c2\u00a0I&#8217;d be interested to hear your thoughts&#8230;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A few months ago, I wrote a post for the Fujitsu CTO Blog about modern communications. In it, I posited the concept of \u00e2\u20ac\u0153service level agreements\u00e2\u20ac\u0153 for corporate communications: &#8220;[&#8230;] regaining productivity has to be about controlling the interruptions. I suggest closing Outlook. Think of it as an email\/calendar client \u00e2\u20ac\u201c not the place in &hellip; <a href=\"https:\/\/www.markwilson.co.uk\/blog\/2011\/08\/some-thoughts-on-modern-communications-and-the-boundary-between-work-and-play.htm\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Some thoughts on modern communications and the boundary between work and play&#8230;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[218,38],"tags":[228,37,157],"class_list":["post-2951","post","type-post","status-publish","format-standard","hentry","category-technology","category-inane-waffle","tag-email","tag-im","tag-social-networking"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Some thoughts on modern communications and the boundary between work and play...  - markwilson.it<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.markwilson.co.uk\/blog\/2011\/08\/some-thoughts-on-modern-communications-and-the-boundary-between-work-and-play.htm\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Some thoughts on modern communications and the boundary between work and play...  - markwilson.it\" \/>\n<meta property=\"og:description\" content=\"A few months ago, I wrote a post for the Fujitsu CTO Blog about modern communications. In it, I posited the concept of \u00e2\u20ac\u0153service level agreements\u00e2\u20ac\u0153 for corporate communications: &#8220;[&#8230;] regaining productivity has to be about controlling the interruptions. I suggest closing Outlook. 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As someone who's just managed to escape from email jail yet again (actually, I'm on parole - my inbox may finally be at zero but I\u2026","rel":"","context":"In &quot;Technology&quot;","block_context":{"text":"Technology","link":"https:\/\/www.markwilson.co.uk\/blog\/topic\/technology"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3548,"url":"https:\/\/www.markwilson.co.uk\/blog\/2011\/09\/could-this-be-the-ultimate-unified-messaging-client.htm","url_meta":{"origin":2951,"position":1},"title":"Could this be the ultimate unified messaging client?","author":"Mark Wilson","date":"Thursday 1 September 2011","format":false,"excerpt":"Much has been made of the slow death of email and the rise of enterprise social software so I was interested to read a recent paper in which Benno Zollner, Fujitsu's global CIO, commented on the need to balance email usage with other communications mechanisms. In the paper, Benno posits\u2026","rel":"","context":"In &quot;Technology&quot;","block_context":{"text":"Technology","link":"https:\/\/www.markwilson.co.uk\/blog\/topic\/technology"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1188,"url":"https:\/\/www.markwilson.co.uk\/blog\/2008\/09\/microsoft-unified-communications-part-1-introduction.htm","url_meta":{"origin":2951,"position":2},"title":"Microsoft Unified Communications: part 1 (introduction)","author":"Mark Wilson","date":"Thursday 4 September 2008","format":false,"excerpt":"As well as struggling to understand what I do for a living (\"Mark works in computers\"), my mother-in-law struggles to understand the concept of working from home. In fact, many people above a certain age do - in the same way that they may struggle with the concept of not\u2026","rel":"","context":"In \"Microsoft Exchange\"","block_context":{"text":"Microsoft Exchange","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/exchange"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":6254,"url":"https:\/\/www.markwilson.co.uk\/blog\/2015\/12\/encouraging-adoption-in-enterprise-social-networks.htm","url_meta":{"origin":2951,"position":3},"title":"Encouraging adoption in enterprise social networks","author":"Mark Wilson","date":"Thursday 17 December 2015","format":false,"excerpt":"In my job, consulting with many organisations who are adopting Microsoft products and services, including Office 365, I have a lot of discussions about Yammer and other modern communication methods (e.g. Sway). Many have already had pilots with Yammer and found it didn't work for them. Some are smart enough\u2026","rel":"","context":"In &quot;Technology&quot;","block_context":{"text":"Technology","link":"https:\/\/www.markwilson.co.uk\/blog\/topic\/technology"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5445,"url":"https:\/\/www.markwilson.co.uk\/blog\/2015\/01\/a-manifesto-for-improved-use-of-email.htm","url_meta":{"origin":2951,"position":4},"title":"A manifesto for improved use of email","author":"Mark Wilson","date":"Tuesday 6 January 2015","format":false,"excerpt":"Email. A critical business communication tool: ubiquitous in its use; with global reach \u2013 it\u2019s clear to see how the benefits of improved, anytime, anywhere communication have broken down barriers and created efficiencies. But has email reached a tipping point \u2013 where the volume of messages and the need to\u2026","rel":"","context":"In &quot;Technology&quot;","block_context":{"text":"Technology","link":"https:\/\/www.markwilson.co.uk\/blog\/topic\/technology"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1288,"url":"https:\/\/www.markwilson.co.uk\/blog\/2008\/11\/defining-custom-presence-states-for-office-communicator.htm","url_meta":{"origin":2951,"position":5},"title":"Defining custom presence states for Office Communicator","author":"Mark Wilson","date":"Friday 14 November 2008","format":false,"excerpt":"Last night, Garry Martin pinged me on Office Communicator and was very excited about something... as it happened, that something turned out to be the new features in Office Communications Server 2007 R2. 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