{"id":335,"date":"2006-07-31T07:28:00","date_gmt":"2006-07-31T07:28:00","guid":{"rendered":"http:\/\/markwilson.me.uk\/blog\/2006\/07\/how-safe-is-your-personal-information.htm"},"modified":"2007-03-09T11:43:10","modified_gmt":"2007-03-09T11:43:10","slug":"how-safe-is-your-personal-information","status":"publish","type":"post","link":"https:\/\/www.markwilson.co.uk\/blog\/2006\/07\/how-safe-is-your-personal-information.htm","title":{"rendered":"How safe is your personal information?"},"content":{"rendered":"

I recently wrote about why I’m cautious of all the hype surrounding what has become known as Web 2.0<\/a>. One of my major concerns related to data security is that if my data is held on someone else’s servers, how can I control what it is being used for? Well, last week, back in the Web 1.0 world I experienced exactly the kind of issue which just underlines these concerns, when my ISP accidentally sent my account information to 1800 customers.<\/p>\n

The first I knew was an e-mail from the Marketing Director which read (in part):<\/p>\n

“This afternoon, whilst the marketing team was in the process of sending you a Customer Service Update, an email was sent in error to 1,800 customers. The email sent in error contained information relating to your Force9 service.The specific information was: our internal reference number, username, name, product name, subscription amount, Force9 email, alternative email, marketing preference and active status.<\/p>\n

No address details, credit card details, payment details or phone numbers have been disclosed.<\/p>\n

We have contacted the customers who received your information, asked them to disregard the contents and delete the email.<\/p>\n

I would like to apologise. Although this was a result of a regrettable human error, we will be updating our systems and processes immediately to prevent this from ever reoccurring.<\/p>\n

Once again, please accept my apologies for any inconvenience this has caused.”<\/p><\/blockquote>\n

Of course, my ISP should be commended for “‘fessing up” on this one – how many other organisations would have just kept quiet? But the accidental disclosure of information held about me by third parties is not an isolated incident – last year I experienced a similar problem when the Spread Firefox database was compromised<\/a>. Some protection can be gained when registering with websites by using false details (watch those mandatory fields and think “why do they need my mailing address and telephone number?”); however there are practical reasons why many service providers need to be given real information.<\/p>\n

In these days of direct marketing and (even worse) identity fraud, it seems to me that being concerned about the use of your personal details when they are supplied to a service provider is not being paranoid – it’s just common sense.<\/p>\n","protected":false},"excerpt":{"rendered":"

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