{"id":3404,"date":"2011-12-18T13:16:42","date_gmt":"2011-12-18T13:16:42","guid":{"rendered":"http:\/\/www.markwilson.co.uk\/blog\/?p=3404"},"modified":"2011-12-19T23:52:07","modified_gmt":"2011-12-19T23:52:07","slug":"a-workaround-for-ipad-users3-subscribers-to-access-their-mobile-broadband-bills-on-another-device","status":"publish","type":"post","link":"https:\/\/www.markwilson.co.uk\/blog\/2011\/12\/a-workaround-for-ipad-users3-subscribers-to-access-their-mobile-broadband-bills-on-another-device.htm","title":{"rendered":"A workaround for iPad users\/Three UK subscribers to access their mobile broadband bills on another device"},"content":{"rendered":"<p><a href=\"http:\/\/www.three.co.uk\">Three UK (3)<\/a> has just been added to my list of mobile operators who haven&#8217;t got a clue about customer service.<\/p>\n<p>For the last few months I&#8217;ve been using Three&#8217;s mobile broadband service on my iPad. The in-store service when I joined the network was pretty lousy but today that got a whole lot worse. I needed to store a copy of my bills and found that the My 3 portal was only available to me over Three&#8217;s 3G network from my iPad. Access from a PC, or over Wi-Fi needed a password. And resetting that password needed the ability to receive SMS, a capability that my iPad does not have&#8230;<\/p>\n<p>So I called Three. Actually, I rang several numbers for Three, trying to avoid paying for the call (I can&#8217;t use their free number because I don&#8217;t have a phone on their network&#8230;) and I spoke to someone who understood the issue but couldn&#8217;t help because they were in the mobile dongle department. He transferred me to someone in the iPad team (approx. 10 minute wait&#8230;) who confirmed I could only access my bills on my iPad and when I asked how I could download them he suggested either dragging and dropping them to my email (what?!). At this point, I think he was well off his script and just making things up but he asked me if I have an iPhone 4S. I don&#8217;t, so he suggested going into store, putting my SIM into the store&#8217;s iPhone 4S, and getting the password sent by SMS to it&#8230;<\/p>\n<p>[Thinking about the situation as I write this post, I don&#8217;t have an iPhone 4S but I do \u00a0have another phone that can take a micro SIM&#8230; but Three asked if I had an iPhone 4S]<\/p>\n<p>My issues here are: having to pay to speak to a customer service agent and being kept on hold for a while; getting poor advice from the agent (unless Three can tell me how to drag and drop my bill from their portal to my email, on an iPad); and not getting an answer to my problem. Visiting a store\u00a0is simply not worth the effort (20-odd mile drive, pay for parking, an hour of my time) &#8211; but could well lose Three a customer.<\/p>\n<p>I did find a workaround though, for anyone who has Dropbox installed on their iPad&#8230;<\/p>\n<ol>\n<li>Disconnect from any Wi-Fi networks and open the My 3 portal on the iPad (My 3 loads in Safari without asking for credentials if you are connected to the Three network with a 3G connection).<\/li>\n<li>Navigate to Recent Bills and press\/hold the PDF icon to open a bill.<\/li>\n<li>Once loaded, open the PDF in Dropbox &#8211; it will be saved as a file called viewInvoice.nocache, which is a PDF file, but without the correct file extension.<\/li>\n<li>Rename viewInvoice.nocache to add a .PDF file extension and open it as normal on any device you like.<\/li>\n<\/ol>\n<p>Interestingly, O2 (<a href=\"https:\/\/www.markwilson.co.uk\/blog\/2011\/04\/trouble-with-mobile-telcos.htm\">whose incompetence caused me to switch my mobile\u00a0broadband\u00a0to Three in the first place, but who did later take steps to address the issue<\/a>) still send me an email every month to say that my mobile broadband payment has failed&#8230; that suggests my account is still live&#8230; maybe with 5GB of data still loaded&#8230; perhaps I should search for that micro SIM and try it again&#8230;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Three UK (3) has just been added to my list of mobile operators who haven&#8217;t got a clue about customer service. For the last few months I&#8217;ve been using Three&#8217;s mobile broadband service on my iPad. The in-store service when I joined the network was pretty lousy but today that got a whole lot worse. &hellip; <a href=\"https:\/\/www.markwilson.co.uk\/blog\/2011\/12\/a-workaround-for-ipad-users3-subscribers-to-access-their-mobile-broadband-bills-on-another-device.htm\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">A workaround for iPad users\/Three UK subscribers to access their mobile broadband bills on another device<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[218],"tags":[205,18,378,284],"class_list":["post-3404","post","type-post","status-publish","format-standard","hentry","category-technology","tag-ipad","tag-mobility","tag-o2","tag-three"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>A workaround for iPad users\/Three UK subscribers to access their mobile broadband bills on another device - markwilson.it<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.markwilson.co.uk\/blog\/2011\/12\/a-workaround-for-ipad-users3-subscribers-to-access-their-mobile-broadband-bills-on-another-device.htm\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A workaround for iPad users\/Three UK subscribers to access their mobile broadband bills on another device - markwilson.it\" \/>\n<meta property=\"og:description\" content=\"Three UK (3) has just been added to my list of mobile operators who haven&#8217;t got a clue about customer service. For the last few months I&#8217;ve been using Three&#8217;s mobile broadband service on my iPad. 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It's not going to be available in the UK and Ireland for a while (some of the supporting services don't yet exist here) but many\u2026","rel":"","context":"In &quot;Technology&quot;","block_context":{"text":"Technology","link":"https:\/\/www.markwilson.co.uk\/blog\/topic\/technology"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2526,"url":"https:\/\/www.markwilson.co.uk\/blog\/2011\/04\/trouble-with-mobile-telcos.htm","url_meta":{"origin":3404,"position":2},"title":"Trouble with (mobile) telcos","author":"Mark Wilson","date":"Tuesday 19 April 2011","format":false,"excerpt":"I wanted to start this post by asking \"How can you tell if a mobile phone salesman is lying? 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It still doesn't get used much (the iPad is just so much easier than a netbook - except perhaps for typing) but before I blow it away and install something else... like\u2026","rel":"","context":"In &quot;Technology&quot;","block_context":{"text":"Technology","link":"https:\/\/www.markwilson.co.uk\/blog\/topic\/technology"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.markwilson.co.uk\/blog\/images\/twidge.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":2093,"url":"https:\/\/www.markwilson.co.uk\/blog\/2010\/11\/how-tablets-will-disrupt-desktop-managed-service-delivery.htm","url_meta":{"origin":3404,"position":5},"title":"How tablets will disrupt desktop managed service delivery","author":"Mark Wilson","date":"Tuesday 9 November 2010","format":false,"excerpt":"I've been watching the tweets from this week's Gartner Symposium with interest and it looks as though there is a lot of interesting stuff happening out in Cannes this week but I was rather surprised to see this tweet, from Graeme Hackland: \"#gartnersym consensus in the room seems to be\u2026","rel":"","context":"In \"Apple iPad\"","block_context":{"text":"Apple iPad","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/ipad"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts\/3404","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=3404"}],"version-history":[{"count":3,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts\/3404\/revisions"}],"predecessor-version":[{"id":3413,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts\/3404\/revisions\/3413"}],"wp:attachment":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=3404"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=3404"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=3404"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}