{"id":3968,"date":"2012-05-21T16:22:35","date_gmt":"2012-05-21T15:22:35","guid":{"rendered":"http:\/\/www.markwilson.co.uk\/blog\/?p=3968"},"modified":"2012-05-22T00:48:39","modified_gmt":"2012-05-21T23:48:39","slug":"windows-file-copy-issues-with-symantec-endpoint-protection-on-windows-7","status":"publish","type":"post","link":"https:\/\/www.markwilson.co.uk\/blog\/2012\/05\/windows-file-copy-issues-with-symantec-endpoint-protection-on-windows-7.htm","title":{"rendered":"File copy issues with Symantec Endpoint Protection on Windows 7"},"content":{"rendered":"

I’ve been trying to copy some files from my work PC to my home PC. That should be straightforward enough – after all they are both running Windows 7 (x64) with all current updates installed – but I frequently found that Windows Explorer would hang in the middle of a file copy. \u00a0I found anecdotal evidence that disabling anti-virus software may help as the file filters can get in the way but my attempts to disable Symantec Endpoint Protection (SEP)\u00a0were thwarted by the policies that my admins have, understandably, put in place.<\/p>\n

It seems that certain versions of Symantec Endpoint\u00a0Prevention<\/del>\u00a0(ahem…) Protection 11 have an issue with Server Message Block (SMB) 2.0 file copies<\/a>. Disabling SMB 2.0 is one option<\/a>, using the following commands on the client machine:<\/p>\n

sc config lanmanworkstation depend= bowser\/mrxsmb10\/nsi
\nsc config mrxsmb20 start= disabled<\/code><\/p>\n

(I’m not sure if a reboot is required, but I rebooted anyway.)<\/p>\n

Whilst this could potentially reduce performance of the file copy operation, I could that it did at least allow it to work. (There’s also an unofficial Symantec tool that can be used to disable\/enable SMB 2.0 on Windows 7<\/a>.)<\/p>\n

\"\"Unfortunately, the copy process was still not flawless and several times a dialog box appeared warning about\u00a0Error 0x8007046A: Not enough server storage is available to process this command<\/em>. Restarting the Server service on the remote PC (net stop server<\/code>, then net start server<\/code> answering Y<\/code> to continue the operation when prompted about existing sessions or dependant services such as Computer Browser or HomeGroup Listener) and then clicking Try Again on the client, let the copy process continue<\/p>\n

Once the file copy was completed, I enabled SMB 2.0 again, using:<\/p>\n

sc config lanmanworkstation depend= bowser\/mrxsmb10\/nsi
\nsc config mrxsmb20 start= auto<\/code><\/p>\n

Sadly, the lost time circumventing issues caused by security software doesn’t seem to be a criteria used by IT departments when considering their approach to desktop service provision, which is another reason I\u00a0believe\u00a0that a “dirty” network is not such a bad thing<\/a>…<\/p>\n","protected":false},"excerpt":{"rendered":"

I’ve been trying to copy some files from my work PC to my home PC. That should be straightforward enough – after all they are both running Windows 7 (x64) with all current updates installed – but I frequently found that Windows Explorer would hang in the middle of a file copy. \u00a0I found anecdotal … Continue reading File copy issues with Symantec Endpoint Protection on Windows 7<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[218],"tags":[144,452,89],"class_list":["post-3968","post","type-post","status-publish","format-standard","hentry","category-technology","tag-windows-7","tag-smb-cifs","tag-symantec"],"yoast_head":"\nFile copy issues with Symantec Endpoint Protection on Windows 7 - markwilson.it<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.markwilson.co.uk\/blog\/2012\/05\/windows-file-copy-issues-with-symantec-endpoint-protection-on-windows-7.htm\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"File copy issues with Symantec Endpoint Protection on Windows 7 - markwilson.it\" \/>\n<meta property=\"og:description\" content=\"I’ve been trying to copy some files from my work PC to my home PC. 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I had some trouble though as it needed a password for removal and the password I use for managing the anti-virus infrastructure\u2026","rel":"","context":"In \"Malware\"","block_context":{"text":"Malware","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/malware"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1148,"url":"https:\/\/www.markwilson.co.uk\/blog\/2008\/08\/using-bits-to-manage-file-distribution.htm","url_meta":{"origin":3968,"position":4},"title":"Using BITS to manage file distribution","author":"Mark Wilson","date":"Wednesday 6 August 2008","format":false,"excerpt":"Microsoft's Background Intelligent Transfer Service (BITS) has been around since Windows 2000 SP3 and provides a \"firewall-friendly\" means of transferring files across the network which also allows for restarts. It's also the file transfer mechanism used for Windows updates (but is not exclusively used for Microsoft products) and is now\u2026","rel":"","context":"In \"Microsoft Windows\"","block_context":{"text":"Microsoft Windows","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/windows"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":559,"url":"https:\/\/www.markwilson.co.uk\/blog\/2006\/11\/windows-live-onecare-safety-scan.htm","url_meta":{"origin":3968,"position":5},"title":"Windows Live OneCare Safety Scan","author":"Mark Wilson","date":"Wednesday 29 November 2006","format":false,"excerpt":"Based on the content I write, I imagine that most readers of this blog will be IT professionals. That generally means two things: Your family don't understand what you do (e.g. \"Mark works in computers\"). Your family and friends think that because you \"work in computers\" that you can fix\u2026","rel":"","context":"In \"Malware\"","block_context":{"text":"Malware","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/malware"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts\/3968","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=3968"}],"version-history":[{"count":6,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts\/3968\/revisions"}],"predecessor-version":[{"id":3970,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts\/3968\/revisions\/3970"}],"wp:attachment":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=3968"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=3968"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=3968"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}