{"id":5500,"date":"2015-02-26T12:30:54","date_gmt":"2015-02-26T12:30:54","guid":{"rendered":"http:\/\/www.markwilson.co.uk\/blog\/?p=5500"},"modified":"2020-05-31T23:47:33","modified_gmt":"2020-05-31T22:47:33","slug":"a-couple-of-lync-accessories-that-i-find-improve-my-user-experience","status":"publish","type":"post","link":"https:\/\/www.markwilson.co.uk\/blog\/2015\/02\/a-couple-of-lync-accessories-that-i-find-improve-my-user-experience.htm","title":{"rendered":"A couple of Lync accessories that I find improve my user experience"},"content":{"rendered":"<p>The company where I work recently upgraded from Office Communications Server (OCS) to Lync. Whilst <a href=\"https:\/\/markvale.wordpress.com\/2015\/02\/14\/skype-for-business-whats-coming\/\">Skype for Business is just around the corner, bringing many more features<\/a>, our upgrade to Lync is a massive improvement and has allowed me to stop using WebEx for most of my conference calls and even to stop using my Cisco softphone for many of the direct voice calls (unfortunately we don&#8217;t have PSTN breakout configured for anything other than Lync conference call dial-backs).<\/p>\n<p>Related to Lync, I&#8217;ve recently acquired a couple of accessories\u00a0which, as well as creating discussion in the office, I find really help my user experience:<\/p>\n<ul>\n<li>First up is the Bluetooth headset I use: a <a href=\"http:\/\/www.plantronics.com\/uk\/product\/voyager-legend\">Plantronics Voyager Legend (BT300-M)<\/a>. Freeing me from the shackles of my desk on endless conference calls, I can nearly make it to the kitchen to make a cup of tea but, even when it does lose the connection, it seamlessly reconnects when I&#8217;m back in range. Not only do I use this with Lync but it&#8217;s also useful for my Cisco CUCILync softphone and, I&#8217;m told, as a mobile phone headset in the car (I haven&#8217;t tried that yet as <a href=\"https:\/\/www.markwilson.co.uk\/blog\/2011\/11\/the-hardest-thing-about-choosing-my-new-car-the-colour.htm\">my current car<\/a> has Bluetooth built in but that will change in a few weeks&#8230;). Now, having said I can make it to the kitchen on a call, I have also heard about a colleague with a DECT-based headset who made it to his local village post office without losing his connection!<\/li>\n<li>The other tool, which creates a lot more discussion from interested colleagues, is my <a href=\"https:\/\/busylight.com\/\">Kuando Busylight<\/a>. This is a visual indicator of my Lync status and, whilst it can be ignored just as much as the virtual version (I find that &#8220;busy&#8221; is treated as if it&#8217;s just a different coloured version of &#8220;available&#8221;&#8230;), it does have potential in offices with large groups of workers on the phone and a reliance on presence information. It also has a visual and\/or audible notification when I&#8217;m called or IMed and I can customise the colours, create hotkey combinations and re-route second calls using the supplied software. Unfortunately, It&#8217;s Windows-only &#8211; but so is my work PC! I do hope that the manufacturer, Plenom (<a href=\"http:\/\/twitter.com\/plenom\">@plenom<\/a>)\u00a0will release a Mac version too, so I can use it with Lync and my personal Office 365 account.<\/li>\n<\/ul>\n<blockquote class=\"twitter-tweet\" lang=\"en\"><p>Useful <a href=\"https:\/\/twitter.com\/hashtag\/Lync?src=hash\">#Lync<\/a> tools&#8230; (Kuando <a href=\"https:\/\/twitter.com\/hashtag\/Busylight?src=hash\">#Busylight<\/a> and <a href=\"https:\/\/twitter.com\/hashtag\/Plantronics?src=hash\">#Plantronics<\/a> BT300M headset) <a href=\"http:\/\/t.co\/5cXebOjp8W\">pic.twitter.com\/5cXebOjp8W<\/a><\/p>\n<p>\u2014 Mark Wilson (@markwilsonit) <a href=\"https:\/\/twitter.com\/markwilsonit\/status\/570276527608373248\">February 24, 2015<\/a><\/p><\/blockquote>\n<p><script src=\"\/\/platform.twitter.com\/widgets.js\" async=\"\" charset=\"utf-8\"><\/script><\/p>\n<p>Whilst on the subject of Lync, I&#8217;m not sure if I&#8217;ve blogged it before but there is a shortcut to force the use of Lync Web Access for a call, rather than the full client. Simply add ?sl=1 to the end of the Lync meeting URL to force use of the browser client.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The company where I work recently upgraded from Office Communications Server (OCS) to Lync. Whilst Skype for Business is just around the corner, bringing many more features, our upgrade to Lync is a massive improvement and has allowed me to stop using WebEx for most of my conference calls and even to stop using my &hellip; <a href=\"https:\/\/www.markwilson.co.uk\/blog\/2015\/02\/a-couple-of-lync-accessories-that-i-find-improve-my-user-experience.htm\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">A couple of Lync accessories that I find improve my user experience<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[218],"tags":[80,580],"class_list":["post-5500","post","type-post","status-publish","format-standard","hentry","category-technology","tag-lync","tag-plantronics"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>A couple of Lync accessories that I find improve my user experience - markwilson.it<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.markwilson.co.uk\/blog\/2015\/02\/a-couple-of-lync-accessories-that-i-find-improve-my-user-experience.htm\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A couple of Lync accessories that I find improve my user experience - markwilson.it\" \/>\n<meta property=\"og:description\" content=\"The company where I work recently upgraded from Office Communications Server (OCS) to Lync. Whilst Skype for Business is just around the corner, bringing many more features, our upgrade to Lync is a massive improvement and has allowed me to stop using WebEx for most of my conference calls and even to stop using my &hellip; Continue reading A couple of Lync accessories that I find improve my user experience\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.markwilson.co.uk\/blog\/2015\/02\/a-couple-of-lync-accessories-that-i-find-improve-my-user-experience.htm\" \/>\n<meta property=\"og:site_name\" content=\"markwilson.it\" \/>\n<meta property=\"article:published_time\" content=\"2015-02-26T12:30:54+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-05-31T22:47:33+00:00\" \/>\n<meta name=\"author\" content=\"Mark Wilson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@markwilsonit\" \/>\n<meta name=\"twitter:site\" content=\"@markwilsonit\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Wilson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.markwilson.co.uk\\\/blog\\\/2015\\\/02\\\/a-couple-of-lync-accessories-that-i-find-improve-my-user-experience.htm#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.markwilson.co.uk\\\/blog\\\/2015\\\/02\\\/a-couple-of-lync-accessories-that-i-find-improve-my-user-experience.htm\"},\"author\":{\"name\":\"Mark Wilson\",\"@id\":\"https:\\\/\\\/www.markwilson.co.uk\\\/blog\\\/#\\\/schema\\\/person\\\/98f61365e7c39d6be942174b8c4de468\"},\"headline\":\"A couple of Lync accessories that I find improve my user experience\",\"datePublished\":\"2015-02-26T12:30:54+00:00\",\"dateModified\":\"2020-05-31T22:47:33+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.markwilson.co.uk\\\/blog\\\/2015\\\/02\\\/a-couple-of-lync-accessories-that-i-find-improve-my-user-experience.htm\"},\"wordCount\":483,\"commentCount\":3,\"publisher\":{\"@id\":\"https:\\\/\\\/www.markwilson.co.uk\\\/blog\\\/#\\\/schema\\\/person\\\/98f61365e7c39d6be942174b8c4de468\"},\"keywords\":[\"Microsoft Skype for Business (and predecessors)\",\"Plantronics\"],\"articleSection\":[\"Technology\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.markwilson.co.uk\\\/blog\\\/2015\\\/02\\\/a-couple-of-lync-accessories-that-i-find-improve-my-user-experience.htm#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.markwilson.co.uk\\\/blog\\\/2015\\\/02\\\/a-couple-of-lync-accessories-that-i-find-improve-my-user-experience.htm\",\"url\":\"https:\\\/\\\/www.markwilson.co.uk\\\/blog\\\/2015\\\/02\\\/a-couple-of-lync-accessories-that-i-find-improve-my-user-experience.htm\",\"name\":\"A couple of Lync accessories that I find improve my user experience - markwilson.it\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.markwilson.co.uk\\\/blog\\\/#website\"},\"datePublished\":\"2015-02-26T12:30:54+00:00\",\"dateModified\":\"2020-05-31T22:47:33+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.markwilson.co.uk\\\/blog\\\/2015\\\/02\\\/a-couple-of-lync-accessories-that-i-find-improve-my-user-experience.htm#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.markwilson.co.uk\\\/blog\\\/2015\\\/02\\\/a-couple-of-lync-accessories-that-i-find-improve-my-user-experience.htm\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.markwilson.co.uk\\\/blog\\\/2015\\\/02\\\/a-couple-of-lync-accessories-that-i-find-improve-my-user-experience.htm#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.markwilson.co.uk\\\/blog\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"A couple of Lync accessories that I find improve my user experience\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.markwilson.co.uk\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.markwilson.co.uk\\\/blog\\\/\",\"name\":\"markwilson.it\",\"description\":\"get-info -class technology | write-output &gt; 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Since then, I've successfully paired the headset with both Windows and iOS phones (so presumably Android will work too) using their native stacks, although I use the supplied\u2026","rel":"","context":"In &quot;Technology&quot;","block_context":{"text":"Technology","link":"https:\/\/www.markwilson.co.uk\/blog\/topic\/technology"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":6137,"url":"https:\/\/www.markwilson.co.uk\/blog\/2015\/10\/unified-contact-store-requires-lync-user-to-be-migrated-to-office-365-before-exchange-mailbox.htm","url_meta":{"origin":5500,"position":1},"title":"Unified Contact Store requires Lync user to be migrated to Office 365 before Exchange mailbox","author":"Mark Wilson","date":"Tuesday 13 October 2015","format":false,"excerpt":"In a recent Office 365 project, I came across an issue where,\u00a0if we migrated a user's Exchange\u00a02013 mailbox to\u00a0Exchange Online before we\u00a0migrated their Lync 2013 user to Skype for Business Online,\u00a0the Move-CsUser cmdlet\u00a0generated an error: Move-CsUser: Exception of type \u2018Microsoft.Rtc.Management.AD.Helpers.RollbackException\u2019 was thrown This is described in Camille de Bay's blog\u2026","rel":"","context":"In &quot;Technology&quot;","block_context":{"text":"Technology","link":"https:\/\/www.markwilson.co.uk\/blog\/topic\/technology"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5972,"url":"https:\/\/www.markwilson.co.uk\/blog\/2015\/09\/configuring-lync-hybrid-split-domain-with-lync-2013-and-skype-for-business-online.htm","url_meta":{"origin":5500,"position":2},"title":"Configuring Lync hybrid (split domain) with Lync 2013 and Skype for Business Online","author":"Mark Wilson","date":"Wednesday 9 September 2015","format":false,"excerpt":"Lync (now Skype for Business) is a bit of a\u00a0mystery to me. Occasionally I get close enough to mess around the edges, but never to truly understand how it works. And when it dives off into telephony well, that's another world... 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That brings a new user experience and potentially confusion for our users (who are only just getting their heads\u2026","rel":"","context":"In &quot;Technology&quot;","block_context":{"text":"Technology","link":"https:\/\/www.markwilson.co.uk\/blog\/topic\/technology"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5003,"url":"https:\/\/www.markwilson.co.uk\/blog\/2013\/09\/lyncing-to-asterisk.htm","url_meta":{"origin":5500,"position":4},"title":"Lyncing to Asterisk","author":"Mark Wilson","date":"Monday 9 September 2013","format":false,"excerpt":"I'm seeing increasing interest from customers in the enterprise voice functionality in Microsoft Lync \u2013 particularly for customers who already have an investment in Microsoft products for email, instant messaging and presence (Exchange and Office Communication Server or Lync). One of my colleagues, Garry Newsham, shared an interesting link with\u2026","rel":"","context":"In &quot;Technology&quot;","block_context":{"text":"Technology","link":"https:\/\/www.markwilson.co.uk\/blog\/topic\/technology"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":6139,"url":"https:\/\/www.markwilson.co.uk\/blog\/2015\/10\/lync-client-does-not-retrieve-conversation-history-and-meeting-information-from-exchange.htm","url_meta":{"origin":5500,"position":5},"title":"Lync client does not retrieve conversation history and meeting information from Exchange","author":"Mark Wilson","date":"Wednesday 14 October 2015","format":false,"excerpt":"In addition to the challenges created by the unified contacts store, my recent Office 365 migration project saw some issues where a user's Lync\/Skype for Business client failed to\u00a0pick up a change\u00a0in Exchange Web Services (EWS) as part of the move to Skype for Business Online. The reason for this\u2026","rel":"","context":"In &quot;Technology&quot;","block_context":{"text":"Technology","link":"https:\/\/www.markwilson.co.uk\/blog\/topic\/technology"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts\/5500","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=5500"}],"version-history":[{"count":3,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts\/5500\/revisions"}],"predecessor-version":[{"id":8003,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts\/5500\/revisions\/8003"}],"wp:attachment":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=5500"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=5500"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=5500"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}