{"id":6139,"date":"2015-10-14T12:00:17","date_gmt":"2015-10-14T11:00:17","guid":{"rendered":"http:\/\/www.markwilson.co.uk\/blog\/?p=6139"},"modified":"2015-09-30T00:31:17","modified_gmt":"2015-09-29T23:31:17","slug":"lync-client-does-not-retrieve-conversation-history-and-meeting-information-from-exchange","status":"publish","type":"post","link":"https:\/\/www.markwilson.co.uk\/blog\/2015\/10\/lync-client-does-not-retrieve-conversation-history-and-meeting-information-from-exchange.htm","title":{"rendered":"Lync client does not retrieve conversation history and meeting information from Exchange"},"content":{"rendered":"

In addition to the challenges created by the unified contacts store<\/a>, my recent Office 365 migration project saw some issues where a user’s Lync\/Skype for Business client failed to\u00a0pick up a change\u00a0in Exchange Web Services (EWS) as part of the move to Skype for Business Online.<\/p>\n

The reason for this is unclear but I’m not\u00a0the only one who’s experienced it – Richard Brynteson describes exactly the same scenario where,\u00a0after a migration from an\u00a0on-premises Exchange\u00a0mailbox to Exchange Online,\u00a0the\u00a0Lync 2013\u00a0client is unable to connect to the Exchange server and pull conversation history and meeting information<\/a>.<\/p>\n

If we looked at the configuration information for the Lync client (by\u00a0Ctrl+right click<\/code>ing on the Lync taskbar icon), we could see that the client was not autodiscovering the move to Exchange\u00a0Online and still showed on-premises Exchange details, instead of a blank EWS Internal URL and an entry of https:\/\/outlook.office365.com\/EWS\/Exchange.asmx\/WSSecurity for the EWS External URL.<\/p>\n

One suggestion given to me to force a new autodiscovery search was to wipe the user’s cached client information (in %appdata%\\Local\\Microsoft\\Office\\15.0\\Lync\\sip_alias@domainname.tld). That sounded a little destructive but Richard’s post suggests removing a single registry key:\u00a0HKEY_CURRENT_USER\\Software\\Microsoft\\Office\\15.0\\Lync\\username@domainname.tld\\Autodiscovery.<\/p>\n

Even better though is the solution from a comment on Richard’s blog post, from “Chad”<\/a>:<\/p>\n

We\u2019ve resolved this by having users sign out of Lync and then choose \u201cDelete my sign-in info\u201d, then just sign back in and their Lync client now connects to 365. We provide this as post-migration steps to users once we move their mailboxes to 365. Hope that helps and is typically easier than deleting [registry] entries.<\/p><\/blockquote>\n

That’s a much more user-friendly fix (which worked for me) – and it’s one to add to the project FAQ list.<\/p>\n","protected":false},"excerpt":{"rendered":"

In addition to the challenges created by the unified contacts store, my recent Office 365 migration project saw some issues where a user’s Lync\/Skype for Business client failed to\u00a0pick up a change\u00a0in Exchange Web Services (EWS) as part of the move to Skype for Business Online. The reason for this is unclear but I’m not\u00a0the … Continue reading Lync client does not retrieve conversation history and meeting information from Exchange<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[218],"tags":[46,217,80],"class_list":["post-6139","post","type-post","status-publish","format-standard","hentry","category-technology","tag-exchange","tag-office-365","tag-lync"],"yoast_head":"\nLync client does not retrieve conversation history and meeting information from Exchange - markwilson.it<\/title>\n<meta name=\"description\" content=\"Describing the fix for a situation where the Skype for Business\/Lync client does not retrieve conversation history and meeting information from Exchange\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.markwilson.co.uk\/blog\/2015\/10\/lync-client-does-not-retrieve-conversation-history-and-meeting-information-from-exchange.htm\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lync client does not retrieve conversation history and meeting information from Exchange - 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