{"id":6204,"date":"2015-11-09T20:41:14","date_gmt":"2015-11-09T20:41:14","guid":{"rendered":"http:\/\/www.markwilson.co.uk\/blog\/?p=6204"},"modified":"2015-11-09T23:02:59","modified_gmt":"2015-11-09T23:02:59","slug":"apple-finally-recognises-european-consumer-laws","status":"publish","type":"post","link":"https:\/\/www.markwilson.co.uk\/blog\/2015\/11\/apple-finally-recognises-european-consumer-laws.htm","title":{"rendered":"Apple finally recognises European consumer laws"},"content":{"rendered":"

Back in 2012, I wrote about my poor experiences with Apple and consumer law<\/a>. I wasn’t alone either – the comments on that post showed that others had similar issues, including taking Apple to the small claims court…<\/p>\n

…for that reason, I was surprised last Friday to hear a “Genius” in my local\u00a0Apple Store telling someone they had two years cover for their device under EU consumer law. That was particularly interesting as I’d just been quoted \u00a394 for a new 1TB hard disk in my own Mac which was 367 days old at the time! (I had corrected the Genius by saying a) that my call was logged with Apple Support whilst the device was less than a year old and b) that’s about twice what a 1TB 2.5″ SATA HDD\u00a0should cost at current market prices). In my case, it was a genuine mistake, but I did ask about the “2 years European Consumer Law” cover that had been quoted to the other customer.<\/p>\n

Well, it seems that a while ago (possibly around 2013, based on copyright notice for the leaflet I was given), Apple finally recognised that their warranty cover didn’t comply with European consumer legislation. \u00a0Apple’s UK Statutory Warranty page<\/a>\u00a0details what’s available under the Apple On-Year Limited Warranty, under European Consumer Law, and with an AppleCare Protection Plan. Significantly:<\/p>\n

“Under consumer laws in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods.”<\/p><\/blockquote>\n

It may be late, but it’s good to see Apple finally recognises European\u00a0consumer laws.<\/p>\n","protected":false},"excerpt":{"rendered":"

Back in 2012, I wrote about my poor experiences with Apple and consumer law. I wasn’t alone either – the comments on that post showed that others had similar issues, including taking Apple to the small claims court… …for that reason, I was surprised last Friday to hear a “Genius” in my local\u00a0Apple Store telling … Continue reading Apple finally recognises European consumer laws<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[218],"tags":[4,397],"class_list":["post-6204","post","type-post","status-publish","format-standard","hentry","category-technology","tag-apple","tag-law"],"yoast_head":"\nApple finally recognises European consumer laws - markwilson.it<\/title>\n<meta name=\"description\" content=\"Following an earlier blog post which was critical of Apple's warranty, it's good to see that Apple finally recognises European consumer laws\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.markwilson.co.uk\/blog\/2015\/11\/apple-finally-recognises-european-consumer-laws.htm\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Apple finally recognises European consumer laws - 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It even made news at the huge Consumer Electronics Show in Las Vegas.\u2026","rel":"","context":"In \"Apple\"","block_context":{"text":"Apple","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/apple"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5096,"url":"https:\/\/www.markwilson.co.uk\/blog\/2014\/01\/could-low-cost-tablets-actually-knock-the-ipad-off-its-perch.htm","url_meta":{"origin":6204,"position":3},"title":"Could low cost tablets actually knock the iPad off its perch?","author":"Mark Wilson","date":"Monday 6 January 2014","format":false,"excerpt":"Last weekend, my family went on a theatre trip to the Pantomime. \u00a0After Snow White had been rescued from her slumber by a charming prince, there was a short interlude whilst \"Herbert the henchman\" invited children with \"golden tickets\" onto the stage. \u00a0Asking one six-year-old what she had received for\u2026","rel":"","context":"In "Technology"","block_context":{"text":"Technology","link":"https:\/\/www.markwilson.co.uk\/blog\/topic\/technology"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2093,"url":"https:\/\/www.markwilson.co.uk\/blog\/2010\/11\/how-tablets-will-disrupt-desktop-managed-service-delivery.htm","url_meta":{"origin":6204,"position":4},"title":"How tablets will disrupt desktop managed service delivery","author":"Mark Wilson","date":"Tuesday 9 November 2010","format":false,"excerpt":"I've been watching the tweets from this week's Gartner Symposium with interest and it looks as though there is a lot of interesting stuff happening out in Cannes this week but I was rather surprised to see this tweet, from Graeme Hackland: \"#gartnersym consensus in the room seems to be\u2026","rel":"","context":"In \"Apple iPad\"","block_context":{"text":"Apple iPad","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/ipad"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":977,"url":"https:\/\/www.markwilson.co.uk\/blog\/2008\/01\/macworld-2008-looking-beyond-the-steve-jobs-reality-distortion-field.htm","url_meta":{"origin":6204,"position":5},"title":"Macworld 2008 – looking beyond the Steve Jobs reality distortion field","author":"Mark Wilson","date":"Thursday 17 January 2008","format":false,"excerpt":"Before the Apple fanboys call me a hater, I'm not a PC bigot.\u00a0 I've written here many times about how a PC is a PC, and that the MacOS X vs. Windows vs. Linux thing has gone too far, with advocates of each platform treating theirs as the one true\u2026","rel":"","context":"In \"Apple\"","block_context":{"text":"Apple","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/apple"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts\/6204","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=6204"}],"version-history":[{"count":1,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts\/6204\/revisions"}],"predecessor-version":[{"id":6205,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts\/6204\/revisions\/6205"}],"wp:attachment":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=6204"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=6204"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=6204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}