{"id":6211,"date":"2015-11-16T12:00:09","date_gmt":"2015-11-16T12:00:09","guid":{"rendered":"http:\/\/www.markwilson.co.uk\/blog\/?p=6211"},"modified":"2015-11-13T21:33:18","modified_gmt":"2015-11-13T21:33:18","slug":"clutter-and-junk-email-in-exchange-online","status":"publish","type":"post","link":"https:\/\/www.markwilson.co.uk\/blog\/2015\/11\/clutter-and-junk-email-in-exchange-online.htm","title":{"rendered":"Clutter and Junk Email in Exchange Online"},"content":{"rendered":"<p>One of my\u00a0Office 365 customers has been asking about Clutter and Junk Email &#8211;\u00a0with concerns that Clutter doesn&#8217;t move all the mail they think it should and also that more email is being trapped as junk than they expect (or experienced\u00a0with on-premises Exchange. \u00a0I thought it might be useful to cover a few bits and pieces on the topic&#8230;<\/p>\n<h3>Clutter<\/h3>\n<p>Looking first at <a href=\"https:\/\/blogs.office.com\/2014\/11\/11\/de-clutter-inbox-office-365\/\">Clutter, it&#8217;s a new capability introduced in Exchange Online a year ago<\/a>\u00a0which uses the <a href=\"http:\/\/blogs.office.com\/2014\/03\/11\/introducing-codename-oslo-and-the-office-graph\/\">Office Graph<\/a>\u00a0to\u00a0move lower priority messages out of your way and into a new Clutter folder, with the intention that users can focus on the most important messages in their Inbox. \u00a0In essence, not everything received from third parties trying to sell things is junk &#8211; you may have newsletters and other updates that are not essential but that you don&#8217;t need to read right away. And,\u00a0as your reading habits change, Clutter learns and adapts.<\/p>\n<p>It&#8217;s a nice idea, but sometimes Clutter needs a little helping hand.\u00a0You can switch Clutter on\/off, or help it to learn your preferences by following Microsoft&#8217;s advice\u00a0to\u00a0<a href=\"https:\/\/support.office.com\/en-gb\/article\/Use-Clutter-to-sort-low-priority-messages-in-Outlook-on-the-web-fe4d64ca-bf73-48f1-91b4-9a659e008bce\" target=\"_blank\">use Clutter to sort low priority messages in Outlook on the web<\/a>. <a href=\"https:\/\/support.office.com\/en-gb\/article\/Use-Clutter-to-sort-low-priority-messages-in-Outlook-2016-for-Windows-7b50c5db-7704-4e55-8a1b-dfc7bf1eafa0\">Office 2016 users can also train\u00a0Clutter in Outlook<\/a> (the capability is not there in Outlook 2013).<\/p>\n<p>In addition, messages sent from\u00a0yourself, or from your management chain or direct reports (if you&#8217;re an Office 365 Business user) will never be identified as Clutter.\u00a0It&#8217;s also possible for administrators to\u00a0<a href=\"https:\/\/technet.microsoft.com\/en-GB\/library\/dn896639(v=exchg.150).aspx\">use a transport rule to ensure that certain messages are not treated as Clutter<\/a>.<\/p>\n<p>If you want to know more, Tony Redmond (<a href=\"https:\/\/twitter.com\/12knocksinna\">@12knocksinna<\/a>) has <a href=\"http:\/\/windowsitpro.com\/blog\/faq-answers-common-office-365-clutter-questions\">an FAQ with answers to common Clutter questions<\/a>\u00a0that I recommend reading.<\/p>\n<h3>Junk Email<\/h3>\n<p>Junk Email filtering has been around for a lot longer than Clutter and Office 365 uses intelligence\u00a0built up over time to ?determine which messages are &#8220;spam&#8221; or junk email. Many messages are trapped before they even get to your Inbox. Sometimes, it&#8217;s not clear whether a message is Junk or not and something you intended to receive may be moved to your Junk Email folder in error. In my customer&#8217;s case, after a mailbox had been transferred from the on-premises Exchange to Exchange Online, we effectively have a new mailbox in a new Exchange organisation and it needed to re-learn some of the personal preferences around Junk email.<\/p>\n<p>It\u2019s unlikely that internal email will be classified as Junk; however you can edit this following the advice in <a href=\"https:\/\/support.microsoft.com\/en-gb\/kb\/2545137\">Microsoft knowledge base article 2545137<\/a>. It&#8217;s also possible to use a transport rule to set the spam confidence level (SCL) to -1 (i.e. definitely not spam) based on given criteria. \u00a0In addition,\u00a0allow and block lists can be created within the spam filter in the Exchange Admin Center.<\/p>\n<p>There\u2019s more information on safe and blocked senders and the various mechanisms that are used\u00a0in the <a href=\"https:\/\/technet.microsoft.com\/en-gb\/library\/dn133608(v=exchg.150).aspx\">Microsoft TechNet safe sender and blocked senders FAQ<\/a> as well as consumer advice on <a href=\"https:\/\/support.office.com\/en-gb\/article\/Use-Junk-Email-Filters-to-control-which-messages-you-see-274ae301-5db2-4aad-be21-25413cede077\">using Junk Email Filters to control which messages you see<\/a>.<\/p>\n<h3>The whole process<\/h3>\n<p>The whole filtering\/organising process works like this:<\/p>\n<ol>\n<li>Messages identified as possible junk email are automatically moved to the Junk Email folder, and any potentially dangerous content, for example links or attached programs, are disabled.<\/li>\n<li>Next, any Inbox rules are processed.<\/li>\n<li>If you use <a href=\"https:\/\/support.office.com\/client\/Organize-your-inbox-in-Outlook-on-the-web-19eee6b9-09a1-4db6-b5d6-37644190884f\">Sweep in Outlook on the web<\/a>, it will then organize your Inbox.<\/li>\n<li>Finally, Clutter will analyse the remaining messages and filters those that match a pattern for being\u00a0ignored or not responded to, based on past behaviour.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>One of my\u00a0Office 365 customers has been asking about Clutter and Junk Email &#8211;\u00a0with concerns that Clutter doesn&#8217;t move all the mail they think it should and also that more email is being trapped as junk than they expect (or experienced\u00a0with on-premises Exchange. \u00a0I thought it might be useful to cover a few bits and &hellip; <a href=\"https:\/\/www.markwilson.co.uk\/blog\/2015\/11\/clutter-and-junk-email-in-exchange-online.htm\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Clutter and Junk Email in Exchange Online<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[218],"tags":[46,217],"class_list":["post-6211","post","type-post","status-publish","format-standard","hentry","category-technology","tag-exchange","tag-office-365"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Clutter and Junk Email in Exchange Online - markwilson.it<\/title>\n<meta name=\"description\" content=\"Clutter and Junk Email can help to keep your Inbox clean but they can be confusing to users. 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Unfortunately, since the upgrade,\u2026","rel":"","context":"In &quot;Technology&quot;","block_context":{"text":"Technology","link":"https:\/\/www.markwilson.co.uk\/blog\/topic\/technology"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.markwilson.co.uk\/blog\/images\/owa-item-expiry.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":6340,"url":"https:\/\/www.markwilson.co.uk\/blog\/2016\/04\/marks-office-365-resource-centre.htm","url_meta":{"origin":6211,"position":2},"title":"Retired: Mark&#8217;s Office 365 Resource Centre","author":"Mark Wilson","date":"Monday 18 April 2016","format":false,"excerpt":"18 months ago, I created \"Mark's\u00a0Office 365 Resource Centre\" using\u00a0the public site from my Office 365 subscription. Over the last few months it's fallen by the wayside as my focus has recently moved towards Azure (and Office 365 public websites are a deprecated feature) so I decided to move it\u2026","rel":"","context":"In &quot;Technology&quot;","block_context":{"text":"Technology","link":"https:\/\/www.markwilson.co.uk\/blog\/topic\/technology"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5993,"url":"https:\/\/www.markwilson.co.uk\/blog\/2015\/09\/connected-accounts-in-office-365.htm","url_meta":{"origin":6211,"position":3},"title":"Connected accounts in Office 365 (Exchange Online)","author":"Mark Wilson","date":"Monday 14 September 2015","format":false,"excerpt":"I have a customer who is adopting Office 365 - but in a targeted manner\u00a0for certain parts of his business. 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