{"id":6233,"date":"2015-11-21T20:58:51","date_gmt":"2015-11-21T20:58:51","guid":{"rendered":"http:\/\/www.markwilson.co.uk\/blog\/?p=6233"},"modified":"2015-11-21T23:45:47","modified_gmt":"2015-11-21T23:45:47","slug":"reconfiguring-plusnet-adsl-router-sagemcom-2704n","status":"publish","type":"post","link":"https:\/\/www.markwilson.co.uk\/blog\/2015\/11\/reconfiguring-plusnet-adsl-router-sagemcom-2704n.htm","title":{"rendered":"Reconfiguring a Plusnet ADSL router (Sagemcom 2704n)"},"content":{"rendered":"

I’ve been trying to improve my Skype call quality at home and the guys I work with who know about this sort of stuff have suggested that my cheap ISP-supplied router may be part of the problem. Put simply, the Technicolor TG582n that Plusnet shipped me last year<\/a> is fine for a bit of web surfing, it even streams video from iPlayer, etc. OK, but it’s not up to the task for P2P or real time media.<\/p>\n

I was\u00a0playing around with some of the settings and found\u00a0that the router wasn’t behaving reliably (when I applied changes, and they weren’t applying) so I called PlusNet, who gave me two options: factory reset and a new router. I went for\u00a0both.<\/p>\n

The\u00a0factory reset got me back up and running until the new router arrived. Plusnet’s current “Hub Zero” router is a\u00a0Sagemcom 2704n<\/a>\u00a0and, whilst\u00a0I’ve yet to see if my Skype for Business call quality improves, everything else about it seems to be a retrograde step:<\/p>\n

The hardware design is flawed – when fixed to the wall, the router’s Ethernet ports are inaccessible (there isn’t enough room for them to turn through 90 degrees!) and, despite having a Gigabit Ethernet switch the ports are only 10\/100 (yes, the ADSL connection is much slower than that but the cheap Ethernet ports\u00a0reduce the speed of the local network).<\/p>\n

Then, there’s the firmware that Plusnet have applied to the router which takes dumbing down to a new level. At least with the TG582n I could\u00a0make a telnet connection for advanced configuration;\u00a0Plusnet have blocked telnet, SSH and SNMP so there’s no way to manage the device. They’ve also removed the ability for ICMP to be enabled so my broadband ping trace<\/a> flat-lined when I plugged in the new router:<\/p>\n

\"PlusNet
No ICMP, no ping test<\/figcaption><\/figure>\n

Worst of all, the Plusnet firmware hides the ability to change the IP address of the router, or to turn off DHCP. Given that I have a business account and that the\u00a0paperwork with the router says “Welcome to Plusnet Business”, I’d have thought that\u00a0almost any business with more than a handful of users would have its own DHCP server and may want to control the IP range in use (as I do – my Raspberry Pi does runs the infrastructure here<\/a>). Luckily, after some hunting around I found a forum post<\/a>\u00a0with the details I needed:<\/p>\n

Log into it using http:\/\/192.168.1.254\/expert_user.html<\/a> with the admin name and password.
\nSelect >Advanced Setup >LAN
\nFirst select the ‘Disable DHCP Server’ radio button, then at the top, change the IP address<\/p>\n

[…]<\/p>\n

now click Apply\/Save at the bottom. The 2704n will now update and the page will start to refresh but won’t complete as you now have to change the address in your browser URL\u00a0bar to http:\/\/[yourchosenIP]\/expert_user.html<\/p><\/blockquote>\n

In all likelihood, I’ll be buying a new router. Something decent for ADSL2+ that will also work if I do upgrade to FTTC later. In the meantime, at least I’ve managed to get over the biggest hump with reconfiguring the Sagemcom 2704n.<\/p>\n","protected":false},"excerpt":{"rendered":"

I’ve been trying to improve my Skype call quality at home and the guys I work with who know about this sort of stuff have suggested that my cheap ISP-supplied router may be part of the problem. Put simply, the Technicolor TG582n that Plusnet shipped me last year is fine for a bit of web … Continue reading Reconfiguring a Plusnet ADSL router (Sagemcom 2704n)<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[218],"tags":[87,24,598],"class_list":["post-6233","post","type-post","status-publish","format-standard","hentry","category-technology","tag-adsl","tag-networking-hardware","tag-plusnet"],"yoast_head":"\nReconfiguring a Plusnet ADSL router (Sagemcom 2704n) - markwilson.it<\/title>\n<meta name=\"description\" content=\"How to reconfigure a Plusnet-supplied Sagemcom 2704n to turn off DHCP and choose a different IP address\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.markwilson.co.uk\/blog\/2015\/11\/reconfiguring-plusnet-adsl-router-sagemcom-2704n.htm\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reconfiguring a Plusnet ADSL router (Sagemcom 2704n) - 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Just make sure you read all the way to the end and save yourself some time! For the last 11 years, my ADSL\u2026","rel":"","context":"In "Technology"","block_context":{"text":"Technology","link":"https:\/\/www.markwilson.co.uk\/blog\/topic\/technology"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1299,"url":"https:\/\/www.markwilson.co.uk\/blog\/2008\/11\/great-customer-service-from-my-isp-and-a-useful-bt-exchange-status-checker.htm","url_meta":{"origin":6233,"position":1},"title":"Great customer service from my ISP – and a useful BT exchange status checker","author":"Mark Wilson","date":"Thursday 27 November 2008","format":false,"excerpt":"There's a lot of bad things written about UK Internet service providers, so I'm really glad to have a positive tale to tell tonight. My ISP (Plusnet) may not be the least expensive but, after my friend Alex's experience of moving from Nildram to Virgin and seeing the line speed\u2026","rel":"","context":"In \"ADSL\"","block_context":{"text":"ADSL","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/adsl"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":756,"url":"https:\/\/www.markwilson.co.uk\/blog\/2007\/03\/woohoo-8mbps-adsl.htm","url_meta":{"origin":6233,"position":2},"title":"Woohoo! 8Mbps ADSL","author":"Mark Wilson","date":"Tuesday 27 March 2007","format":false,"excerpt":"PlusNet upgraded our ADSL connection to their \"up to 8Mbps\" service today. I'm told that it may take a few days to settle down (they advised us to reboot the router once a day for 10 days or so) but the initial connection was a whopping 7552Kbps (7.375Mbps). After the\u2026","rel":"","context":"In \"ADSL\"","block_context":{"text":"ADSL","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/adsl"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2256,"url":"https:\/\/www.markwilson.co.uk\/blog\/2011\/01\/diagnosing-connection-issues-on-my-adsl-line.htm","url_meta":{"origin":6233,"position":3},"title":"Diagnosing connection issues on my ADSL line","author":"Mark Wilson","date":"Tuesday 4 January 2011","format":false,"excerpt":"For months now, I've been complaining about my ADSL connection and I'm pleased to say that I think I've found the issue: it looks as though I had too many TCP\/IP sessions open (multiple computers, browser tabs, etc.) and so some connections were getting dropped, so I increased the maximum\u2026","rel":"","context":"In \"ADSL\"","block_context":{"text":"ADSL","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/adsl"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":6465,"url":"https:\/\/www.markwilson.co.uk\/blog\/2016\/08\/short-takes-calculating-file-transfer-times-internet-breakout-from-cloud-datacentres-and-creating-a-vpn-with-a-synology-nas.htm","url_meta":{"origin":6233,"position":4},"title":"Short takes: calculating file transfer times; Internet breakout from cloud datacentres; and creating a VPN with a Synology NAS","author":"Mark Wilson","date":"Friday 12 August 2016","format":false,"excerpt":"Another collection of \"not-quite-whole-blog-posts\"... File transfer time calculations There are many bandwidth\/file transfer time calculators out there on the 'net but I found this one particularly easy to work with when trying to assess the likely time to sync some data recently... Internet breakout from IaaS Anyone thinking of using\u2026","rel":"","context":"In "Technology"","block_context":{"text":"Technology","link":"https:\/\/www.markwilson.co.uk\/blog\/topic\/technology"},"img":{"alt_text":"Creating an L2TP application in the PlusNet Hub One router firewall","src":"https:\/\/i0.wp.com\/www.markwilson.co.uk\/blog\/images\/plusnet-hub-one-l2tp.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":390,"url":"https:\/\/www.markwilson.co.uk\/blog\/2004\/07\/preventing-denial-of-service-attacks.htm","url_meta":{"origin":6233,"position":5},"title":"Preventing denial of service attacks on an ADSL router","author":"Mark Wilson","date":"Monday 19 July 2004","format":false,"excerpt":"Since about April 2004, I've been having problems with my ADSL router at home (a Solwise SAR 110). As the hardware was just over 12 months old (and hence just out of warranty), the cynical side of me was resigned to the fact that it had just \"broken\". Not wanting\u2026","rel":"","context":"In \"ADSL\"","block_context":{"text":"ADSL","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/adsl"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts\/6233","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=6233"}],"version-history":[{"count":4,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts\/6233\/revisions"}],"predecessor-version":[{"id":6240,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts\/6233\/revisions\/6240"}],"wp:attachment":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=6233"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=6233"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=6233"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}