{"id":6783,"date":"2016-12-30T14:11:26","date_gmt":"2016-12-30T14:11:26","guid":{"rendered":"http:\/\/www.markwilson.co.uk\/blog\/?p=6783"},"modified":"2016-12-30T14:22:20","modified_gmt":"2016-12-30T14:22:20","slug":"recovering-data-zwift-ios-app-crashes-whilst-saving-activity","status":"publish","type":"post","link":"https:\/\/www.markwilson.co.uk\/blog\/2016\/12\/recovering-data-zwift-ios-app-crashes-whilst-saving-activity.htm","title":{"rendered":"Recovering data when the Zwift iOS app crashes whilst\u00a0saving an activity"},"content":{"rendered":"<p>One of the most popular posts on the blog at the moment\u00a0is about <a href=\"https:\/\/www.markwilson.co.uk\/blog\/2015\/09\/recovering-data-after-garmin-crashed-whilst-saving-activity.htm\">recovering data when a Garmin cycle computer crashes whilst\u00a0saving an activity<\/a>.\u00a0It&#8217;s great to know that my experience has helped others to recover their ride data and I&#8217;m hoping that this post will continue in the same vein&#8230; but this time it&#8217;s about <a href=\"http:\/\/zwift.com\/\">Zwift<\/a>.<\/p>\n<p>You see, earlier this week, I decided to try out the new <a href=\"https:\/\/itunes.apple.com\/gb\/app\/zwift\/id1134655040?mt=8\">Zwift app for iOS<\/a>. It&#8217;s much easier to use my iPhone than to <a href=\"https:\/\/www.markwilson.co.uk\/blog\/2016\/11\/turbo-trainers-zwift-and-other-such-things.htm\">take a PC out to the garage and use a mobile app as a bridge between the turbo trainer and the Wi-Fi network<\/a>. Instead, it&#8217;s all taken care of in the app.<\/p>\n<p>Unfortunately, after an hour on the trainer, I went to end my ride and Zwift told me it couldn&#8217;t log me in (and refused to let me in on the iPhone until I forcibly closed the app).\u00a0 Logging in on another device told me that <a href=\"https:\/\/support.zwift.com\/hc\/en-us\/articles\/206171003-I-have-a-Partial-Ride-What-does-that-mean-\">partial ride data had been captured<\/a> for the first 10 minutes but that was it.\u00a0 I wasn&#8217;t happy and my usual petulant self resorted to a whinge on Twitter, to which I was really surprised to get a reply from the team at Zwift:<\/p>\n<blockquote class=\"twitter-tweet\" data-lang=\"en\">\n<p dir=\"ltr\" lang=\"en\">Finally tried the <a href=\"https:\/\/twitter.com\/GoZwift\">@GoZwift<\/a> iOS app this morning. All seemed good until end of ride when it said it couldn&#8217;t log in. Ride data lost <a href=\"https:\/\/twitter.com\/hashtag\/fail?src=hash\">#fail<\/a> <a href=\"https:\/\/t.co\/DEYNc2VzCP\">pic.twitter.com\/DEYNc2VzCP<\/a><\/p>\n<p>\u2014 Mark Wilson ??????? (@markwilsonit) <a href=\"https:\/\/twitter.com\/markwilsonit\/status\/813742176198918144\">December 27, 2016<\/a><\/p><\/blockquote>\n<blockquote class=\"twitter-tweet\" data-lang=\"en\" data-conversation=\"none\">\n<p dir=\"ltr\" lang=\"en\"><a href=\"https:\/\/twitter.com\/markwilsonit\">@markwilsonit<\/a> Hi Mark &#8211; did the App crash? You should have been logged in when you finished your ride?<\/p>\n<p>\u2014 Zwift (@GoZwift) <a href=\"https:\/\/twitter.com\/GoZwift\/status\/813764031613911040\">December 27, 2016<\/a><\/p><\/blockquote>\n<blockquote class=\"twitter-tweet\" data-lang=\"en\" data-conversation=\"none\">\n<p dir=\"ltr\" lang=\"en\"><a href=\"https:\/\/twitter.com\/GoZwift\">@GoZwift<\/a> I was logged in OK at start of ride but it said something had gone wrong at the end and it couldn&#8217;t log in&#8230;<\/p>\n<p>\u2014 Mark Wilson ??????? (@markwilsonit) <a href=\"https:\/\/twitter.com\/markwilsonit\/status\/813764427979825152\">December 27, 2016<\/a><\/p><\/blockquote>\n<blockquote class=\"twitter-tweet\" data-conversation=\"none\" data-lang=\"en\">\n<p lang=\"en\" dir=\"ltr\"><a href=\"https:\/\/twitter.com\/GoZwift\">@GoZwift<\/a> I had to force quit the app before it would login in again&#8230; partial upload to Zwift (first 10 mins) but missing the rest<\/p>\n<p>&mdash; Mark Wilson ??????? (@markwilsonit) <a href=\"https:\/\/twitter.com\/markwilsonit\/status\/813764617667313668\">December 27, 2016<\/a><\/p><\/blockquote>\n<blockquote class=\"twitter-tweet\" data-conversation=\"none\" data-lang=\"en\">\n<p lang=\"en\" dir=\"ltr\"><a href=\"https:\/\/twitter.com\/markwilsonit\">@markwilsonit<\/a> OK would you mind raising a support ticket. We&#39;ll see if we can help you find your lost data &#8211; thanks! <a href=\"https:\/\/t.co\/aVSUnfxiOI\">https:\/\/t.co\/aVSUnfxiOI<\/a><\/p>\n<p>&mdash; Zwift (@GoZwift) <a href=\"https:\/\/twitter.com\/GoZwift\/status\/813765955876777984\">December 27, 2016<\/a><\/p><\/blockquote>\n<p><script async src=\"\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>A few minutes later I logged a support call and was directed to <a href=\"https:\/\/support.zwift.com\/hc\/en-us\/articles\/202257019\">some advice that helped me recover the .FIT file<\/a> created on my device by Zwift:<\/p>\n<blockquote cite=\"https:\/\/support.zwift.com\/hc\/en-us\/articles\/202257019\"><p>If you&#8217;re riding on iOS, you can reach your .fit file through iTunes.<br \/>\n1. Plug your device into your computer and open up iTunes.<br \/>\n2. Click on your device in iTunes, then click &#8220;Apps&#8221; and scroll down to the &#8220;File Sharing&#8221; section.<br \/>\n3. You should see Zwift listed, and it should have a &#8220;Zwift&#8221; folder. Click that, and then click &#8220;Save To&#8221; and save it to a location of your choice.<br \/>\n4. Find the saved Zwift folder, and copy the fit file out of the Zwift\/Activities folder.<\/p><\/blockquote>\n<p>After this, I could upload the .FIT file to Strava (though not to Zwift itself&#8230; apparently this is &#8220;a highly requested feature&#8221; and &#8220;as such, [Zwift are] exploring adding it in the future&#8221;):<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.strava.com\/activities\/815019775\/embed\/233921ec38e3548932d1b3526fad2e5a70950cb6\" width=\"590\" height=\"405\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>One of the most popular posts on the blog at the moment\u00a0is about recovering data when a Garmin cycle computer crashes whilst\u00a0saving an activity.\u00a0It&#8217;s great to know that my experience has helped others to recover their ride data and I&#8217;m hoping that this post will continue in the same vein&#8230; but this time it&#8217;s about &hellip; <a href=\"https:\/\/www.markwilson.co.uk\/blog\/2016\/12\/recovering-data-zwift-ios-app-crashes-whilst-saving-activity.htm\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Recovering data when the Zwift iOS app crashes whilst\u00a0saving an activity<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[364,218],"tags":[576,630],"class_list":["post-6783","post","type-post","status-publish","format-standard","hentry","category-exercise","category-technology","tag-strava","tag-zwift"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Recovering data when the Zwift iOS app crashes whilst\u00a0saving an activity - markwilson.it<\/title>\n<meta name=\"description\" content=\"The Zwift app for iOS froze whilst saving a ride. I feared that all of the ride data would be lost but here&#039;s how I got it back\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.markwilson.co.uk\/blog\/2016\/12\/recovering-data-zwift-ios-app-crashes-whilst-saving-activity.htm\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Recovering data when the Zwift iOS app crashes whilst\u00a0saving an activity - markwilson.it\" \/>\n<meta property=\"og:description\" content=\"The Zwift app for iOS froze whilst saving a ride. 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