{"id":788,"date":"2007-05-16T17:43:25","date_gmt":"2007-05-16T16:43:25","guid":{"rendered":"http:\/\/www.markwilson.co.uk\/blog\/2007\/05\/struggling-with-sata.htm"},"modified":"2009-01-21T19:32:33","modified_gmt":"2009-01-21T19:32:33","slug":"struggling-with-sata","status":"publish","type":"post","link":"https:\/\/www.markwilson.co.uk\/blog\/2007\/05\/struggling-with-sata.htm","title":{"rendered":"Struggling with SATA"},"content":{"rendered":"

One of my PCs includes a Serial ATA (SATA) controller (Silicon Image SiI3112A SATALink – BIOS v4.2.83 and 32-bit Windows driver v1.3.68.0) together with a Seagate ST3500641AS (500GB SATA) disk<\/a>. Both these devices were added in preparation for installing Windows Home Server<\/a> (so I haven’t tried them with any other operating system, although I suspect the results would be similar) and I’ve been having trouble with the system’s stability – suffering occasional crashes (sometimes followed by an inability to find the disk) and frequently seeing the following errors in the event log:<\/p>\n

Event Type: Error
\nEvent Source: si3112
\nEvent Category: None
\nEvent ID: 9
\nDate: 13\/05\/2007
\nTime: 12:22:25
\nUser: N\/A
\nComputer: <\/em>servername
\nDescription:
\nThe device, \\Device\\Scsi\\si31121, did not respond within the timeout period.<\/em><\/p>\n

Event Type: Error
\nEvent Source: Disk
\nEvent Category: None
\nEvent ID: 11
\nDate: 13\/05\/2007
\nTime: 13:54:00
\nUser: N\/A
\nComputer: <\/em>servername
\nDescription:
\nThe driver detected a controller error on \\Device\\Harddisk0.<\/em><\/p>\n

\"Maplin\"<\/a>The first message doesn’t mean much but following the link from Event Viewer to the Windows Help and Support Center indicated that the disk event ID 11 means IO_ERR_CONTROLLER_ERROR and can be caused by a loose cable. The controller card (bought last week) was supplied with a power cable but not an interface (data) cable, so I bought one at Maplin for \u00c2\u00a34.99<\/a>. When I got home I found that the data cable connector housing made the connection too tight against the power cable, making it a slightly incorrect fit (although probably good enough). Armed with this new advice, I set off to buy another cable – this time for \u00c2\u00a32.99 from a local computer services company<\/a>… a perfect fit, with a latching connection and less expensive (that’s why it pays to shop locally!). Unfortunately though, this new cable didn’t resolve my disk errors.<\/p>\n

Googling the error messages hadn’t turned up much; however searching for the disk model number told me that my disk is actually 3Gbps-capable and that, even though SATA\/300 devices should be compatible with SATA\/150 controllers<\/a>, there can be issues with legacy controllers when a technology called spread spectrum clocking (SSC) is enabled. Seagate supplies a utility to enable\/disable SSC on their SATA drives<\/a> bit it won’t run under Windows, so I created an MS-DOS 6.22 boot floppy disk (thanks to bootdisk.com<\/a>) and ran the utility from MS-DOS. As it happens, SSC was already disabled on my disk but it was worth checking out. Another potential issue is the autonegotiation between SATA\/300 and SATA\/150 and, following the Seagate SATA troubleshooter<\/a>, I found this advice:<\/p>\n

“Some older 1.5Gbits\/sec SATA cards do not support auto negotiation with newer 3.0Gbits\/sec drives… Seagate Barracuda 3.0Gbit\/sec drives can be forced to 1.5Gbits\/sec to allow support with these older SATA cards.<\/p>\n

To force the Seagate Barracuda 7200.9 drive to 1.5Gbits\/sec mode, apply a jumper to the outer most pins of the jumper block…<\/p>\n

This jumper block uses a 2mm jumper. This is the smaller of the standard jumper sizes.”<\/p>\n

Seagate knowledge base article 3116<\/a><\/p>\n<\/blockquote>\n

After digging around in my “box of PC bits and bobs”, I found a suitable jumper and applied it; however I followed the diagram in Seagate knowledge base article 2850<\/a> (which relates to certain Maxtor SATA drives):<\/p>\n

\"Maxtor<\/p>\n

Instead of this, subtley different one (which I found afterwards in the ST3500641AS Product Manual):<\/p>\n

\"Seagate<\/p>\n

After having applied the jumper to the wrong pins, there were no more disk event ID 11 errors and, as it seems that those pins are for factory use only, I have no idea what they meant; however, after a few hours, I saw the si3112 event ID 9 errors return, so I decided to switch the jumper to the location in the second diagram. I won’t go into the details of what heppened next, suffice to say it resulted in a blue screen of death, followed by a hard disk that no longer spun up and a warranty call… oops!<\/p>\n

After receiving a replacement disk, I rebuilt the system (without any jumpers on the hard drive) and confirmed that the errors still occurred with a new disk (ruling out a faulty component as the cause). Then, I shut down the system (always a good idea before performing hardware maintenance) and fitted the jumper to the outermost two pins. Since powering on the computer, there have been no errors, so (fingers crossed), it looks as though the problem was down to a SATA\/300 drive and a SATA\/150 controller.<\/p>\n

I’ve since come across a low-cost SATA controller with an eSATA port, based on a VIA VT6421A chipset (which could actually provide me with some more flexibility – and I can still return the first controller for a refund); however, having got a working driver and hardware combination, I’m reluctant to switch to another chipset (and another set of problems)… maybe that’s something to consider if I experience any more problems later.<\/p>\n","protected":false},"excerpt":{"rendered":"

One of my PCs includes a Serial ATA (SATA) controller (Silicon Image SiI3112A SATALink – BIOS v4.2.83 and 32-bit Windows driver v1.3.68.0) together with a Seagate ST3500641AS (500GB SATA) disk. Both these devices were added in preparation for installing Windows Home Server (so I haven’t tried them with any other operating system, although I suspect … Continue reading Struggling with SATA<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[33,32,55],"class_list":["post-788","post","type-post","status-publish","format-standard","hentry","tag-windows","tag-pc-hardware","tag-storage"],"yoast_head":"\nStruggling with SATA - markwilson.it<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.markwilson.co.uk\/blog\/2007\/05\/struggling-with-sata.htm\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Struggling with SATA - markwilson.it\" \/>\n<meta property=\"og:description\" content=\"One of my PCs includes a Serial ATA (SATA) controller (Silicon Image SiI3112A SATALink – BIOS v4.2.83 and 32-bit Windows driver v1.3.68.0) together with a Seagate ST3500641AS (500GB SATA) disk. 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Over the weekend, I installed the April CTP of Windows Home Server (build 1371) on a PC at home and I'm pretty impressed. WHS is based on Windows 2003 Small Business Server and consequently has\u2026","rel":"","context":"In \"Microsoft Windows Home Server\"","block_context":{"text":"Microsoft Windows Home Server","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/windows-home-server"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":988,"url":"https:\/\/www.markwilson.co.uk\/blog\/2008\/02\/idesata-to-usb-cable-for-temporary-disk-access.htm","url_meta":{"origin":788,"position":1},"title":"IDE\/SATA to USB cable for temporary disk access","author":"Mark Wilson","date":"Tuesday 12 February 2008","format":false,"excerpt":"After last week's near-catastophe when one of my external hard disks failed, I found that the disk itself was still serviceable and it was just the enclosure that had inexplicably stopped working. So, I put the disk into an identical enclosure that had been sitting on the shelf since my\u2026","rel":"","context":"In \"PC Hardware\"","block_context":{"text":"PC Hardware","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/pc-hardware"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1049,"url":"https:\/\/www.markwilson.co.uk\/blog\/2008\/04\/comparing-internal-and-usb-attached-hard-disk-performance-in-a-notebook-pc.htm","url_meta":{"origin":788,"position":2},"title":"Comparing internal and USB-attached hard disk performance in a notebook PC","author":"Mark Wilson","date":"Wednesday 16 April 2008","format":false,"excerpt":"Recently, I was in a meeting with a potential business partner and their software was performing more slowly than they had expected in the virtual environment on my notebook PC. The application was using a SQL Server 2005 Express Edition database and SQL Server is not normally a good candidate\u2026","rel":"","context":"In \"Microsoft Virtual Server\/Hyper-V\"","block_context":{"text":"Microsoft Virtual Server\/Hyper-V","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/hyper-v"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2937,"url":"https:\/\/www.markwilson.co.uk\/blog\/2011\/08\/cloning-my-macs-hard-drive-to-gain-some-extra-space.htm","url_meta":{"origin":788,"position":3},"title":"Cloning my Mac’s hard drive to gain some extra space","author":"Mark Wilson","date":"Wednesday 3 August 2011","format":false,"excerpt":"My MacBook (bought in 2008, unfortunately just before the unibody MacBook Pros were introduced) has always been running with upgraded memory and storage but it was starting to creak. \u00c2\u00a0Performance is okay (it's not earth-shattering but all I do on this machine is digital photography-related workflow) and it won't take\u2026","rel":"","context":"In "Photography"","block_context":{"text":"Photography","link":"https:\/\/www.markwilson.co.uk\/blog\/topic\/photography"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":977,"url":"https:\/\/www.markwilson.co.uk\/blog\/2008\/01\/macworld-2008-looking-beyond-the-steve-jobs-reality-distortion-field.htm","url_meta":{"origin":788,"position":4},"title":"Macworld 2008 – looking beyond the Steve Jobs reality distortion field","author":"Mark Wilson","date":"Thursday 17 January 2008","format":false,"excerpt":"Before the Apple fanboys call me a hater, I'm not a PC bigot.\u00a0 I've written here many times about how a PC is a PC, and that the MacOS X vs. Windows vs. Linux thing has gone too far, with advocates of each platform treating theirs as the one true\u2026","rel":"","context":"In \"Apple\"","block_context":{"text":"Apple","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/apple"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":409,"url":"https:\/\/www.markwilson.co.uk\/blog\/2006\/05\/how-to-interpret-seagate-disk-drive.htm","url_meta":{"origin":788,"position":5},"title":"How to interpret Seagate disk drive model numbers","author":"Mark Wilson","date":"Tuesday 30 May 2006","format":false,"excerpt":"A couple of weeks back, I was sent a replacement hard disk drive for my work PC. After backing up my data and opening up my notebook PC, I found that the replacement was actually a Seagate ST980825AS Serial ATA (SATA) drive, rather than an ST9808211A Ultra ATA (EIDE) disk.\u2026","rel":"","context":"In \"PC Hardware\"","block_context":{"text":"PC Hardware","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/pc-hardware"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts\/788","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=788"}],"version-history":[{"count":0,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts\/788\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=788"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=788"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=788"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}