{"id":944,"date":"2007-11-14T23:52:53","date_gmt":"2007-11-14T23:52:53","guid":{"rendered":"http:\/\/www.markwilson.co.uk\/blog\/2007\/11\/using-an-iphone-for-e-mail-with-exchange-server.htm"},"modified":"2007-11-27T23:40:10","modified_gmt":"2007-11-27T23:40:10","slug":"using-an-iphone-for-e-mail-with-exchange-server","status":"publish","type":"post","link":"https:\/\/www.markwilson.co.uk\/blog\/2007\/11\/using-an-iphone-for-e-mail-with-exchange-server.htm","title":{"rendered":"Using an iPhone for e-mail with Exchange Server"},"content":{"rendered":"<p>Whilst I&#8217;m not trying to suggest that the Apple iPhone is intended for business users (I&#8217;d suggest that it&#8217;s more of a consumer device and that businesses are wedded to their <a href=\"https:\/\/www.markwilson.co.uk\/blog\/2007\/07\/trying-to-work-out-why-blackberries-are-so-popular-i-still-dont-get-it.htm\">Blackberries or, more sensibly in my opinion, Windows Mobile devices<\/a>) it does seem to me that there&#8217;s been a lot of talk about how it can&#8217;t work with Microsoft Exchange Server &#8211; either blaming Apple for not supporting the defacto standard server for corporate e-mail or Microsoft for not being open enough.  Well, I&#8217;d like to set the record straight &#8211; the iPhone does work with Exchange Server (and doesn&#8217;t even need the latest version).<\/p>\n<p>My mail server is running Microsoft Exchange Server 2003 SP2 and has nothing unusual about it&#8217;s configuration.  I have a relatively small number of users on the server, so have a single server for <a href=\"https:\/\/www.markwilson.co.uk\/blog\/2006\/05\/outlook-web-access-tips-and-tricks.htm\">secure Outlook Web Access<\/a> (OWA, via HTTPS) and <a href=\"https:\/\/www.markwilson.co.uk\/blog\/2006\/07\/enabling-outlook-mobile-access-for.htm\">Outlook Mobile Access<\/a> (OMA, via HTTP) and mailbox access (MAPI-RPC for Outlook, IMAP for Apple Mail, WebDAV via OWA for Entourage).  I have also enabled HTTP-RPC access (as described by <a href=\"http:\/\/www.petri.co.il\/configure_rpc_over_https_on_a_single_server.htm\">Daniel Petri<\/a> and <a href=\"http:\/\/blogs.techrepublic.com.com\/networking\/?p=292\">Justin Fielding<\/a>) so that I can use a full Outlook client from outside the firewall.<\/p>\n<p>It&#8217;s the IMAP access that&#8217;s the critical component of the connection as, whichever configuration is employed, the iPhone uses IMAP for communication with Exchange Server and so two configuration items must be in place:<\/p>\n<ul>\n<li>The server must have the IMAP service started.<\/li>\n<li>The user&#8217;s mailbox must be enabled for IMAP access.<\/li>\n<\/ul>\n<p>Many organisations will not allow IMAP access to servers, either due to the load that POP\/IMAP access places on the server or for reasons of security (IMAP can be secured using SSL, as I have done &#8211; <a href=\"http:\/\/www.smallbizserver.net\/Default.aspx?tabid=266&#038;articleType=ArticleView&#038;articleId=231\">Eriq Neale has written a step by step guide on how to do this for Windows Small Business Server 2003<\/a> and the process is identical for Exchange Server 2003).<\/p>\n<p>In addition, firewalls must allow access to the Exchange server on the appropriate TCP ports &#8211; IMAP defaults to port 143; however secure IMAP uses TCP port 993.  SMTP access will also be required (typically on TCP port 25 or 587).  <img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.markwilson.co.uk\/blog\/images\/telnet-test-imap-smtp.png?w=700&#038;ssl=1\" alt=\"Using telnet to test port access for IMAP and SMTP\"\/>You can confirm that the ports are open using <code>telnet <em>servername<\/em> <em>portnumber<\/em><\/code>.<\/p>\n<p>Note that even if the connection between the iPhone and Exchange Server is secure, there are no real device access controls (or remote wipe capabilities) for an iPhone.  <a href=\"http:\/\/msmvps.com\/blogs\/onq\/archive\/2007\/09\/14\/on-iphone-secure-e-mail-and-other-things.aspx\">Eriq Neale also makes the point that e-mail is generally transmitted across the Internet in the clear and so is not a secure method of communication<\/a>; however it is worth protecting login credentials (if nothing else) by securing the IMAP connection with SSL.<\/p>\n<p>Interestingly, the iPhone has two mail account setup options that could work with Exchange Server and experiences on the &#8216;net seem to be varied.  IMAP should work for any IMAP server; however there is also an Exchange option, which didn&#8217;t seem to work for me until I had HTTP-RPC access properly configured on the server. That fits with <a href=\"http:\/\/www.iphonetopic.com\/iphone\/tips\/iphone-tips-2.php\">the iPhone Topic article on connecting the iPhone to Exchange<\/a>, which indicates that both OWA (WebDAV) and HTTP-RPC are required (these would not be necessary for pure IMAP access).<\/p>\n<p>The final settings on my iPhone are:<\/p>\n<table>\n<thead>\n<th colspan=\"3\">Settings &#8211; Mail &#8211; Accounts &#8211; <em>accountname<\/em><\/th>\n<\/thead>\n<tbody>\n<tr class=\"even\">\n<td>Exchange Account Information<\/td>\n<td>Name<\/td>\n<td><em>displayname<\/em><\/td>\n<\/tr>\n<tr class=\"even\">\n<td><\/td>\n<td>Address<\/td>\n<td><em>username<\/em>@<em>domainname<\/em>.<em>tld<\/em><\/td>\n<\/tr>\n<tr class=\"even\">\n<td><\/td>\n<td>Description<\/td>\n<td>e.g. Work e-mail<\/td>\n<\/tr>\n<tr class=\"odd\">\n<td>Incoming Mail Server<\/td>\n<td>Host Name<\/td>\n<td><em>servername<\/em>.<em>domainname<\/em>.<em>tld<\/em><\/td>\n<\/tr>\n<tr class=\"odd\">\n<td><\/td>\n<td>User Name<\/td>\n<td><em>username<\/em><\/td>\n<\/tr>\n<tr class=\"odd\">\n<td><\/td>\n<td>Password<\/td>\n<td><em>password<\/em><\/td>\n<\/tr>\n<tr class=\"even\">\n<td>Outgoing Mail Server<\/td>\n<td>Host Name<\/td>\n<td><em>servername<\/em>.<em>domainname<\/em>.<em>tld<\/em><\/td>\n<\/tr>\n<tr class=\"even\">\n<td><\/td>\n<td>User Name<\/td>\n<td><em>username<\/em><\/td>\n<\/tr>\n<tr class=\"even\">\n<td><\/td>\n<td>Password<\/td>\n<td><em>password<\/em><\/td>\n<\/tr>\n<tr class=\"odd\">\n<td>Advanced &#8211; Mailbox Behaviors<\/td>\n<td>Drafts Mailbox<\/td>\n<td>Drafts<\/td>\n<\/tr>\n<tr class=\"odd\">\n<td><\/td>\n<td>Sent Mailbox<\/td>\n<td>Sent Items<\/td>\n<\/tr>\n<tr class=\"odd\">\n<td><\/td>\n<td>Deleted Mailbox<\/td>\n<td>Deleted Items<\/td>\n<\/tr>\n<tr class=\"even\">\n<td>Advanced &#8211; Deleted Messages<\/td>\n<td>Remove<\/td>\n<td>Never<\/td>\n<\/tr>\n<tr class=\"odd\">\n<td>Advanced &#8211; Incoming Settings<\/td>\n<td>Use SSL<\/td>\n<td>On<\/td>\n<\/tr>\n<tr class=\"odd\">\n<td><\/td>\n<td>Authentication<\/td>\n<td>NTLM<\/td>\n<\/tr>\n<tr class=\"odd\">\n<td><\/td>\n<td>IMAP Path Prefix<\/td>\n<td><\/td>\n<\/tr>\n<tr class=\"odd\">\n<td><\/td>\n<td>Server Port<\/td>\n<td>993<\/td>\n<\/tr>\n<tr class=\"even\">\n<td>Advanced &#8211; Outgoing Settings<\/td>\n<td>Use SSL<\/td>\n<td>On<\/td>\n<\/tr>\n<tr class=\"even\">\n<td><\/td>\n<td>Authentication<\/td>\n<td>NTLM<\/td>\n<\/tr>\n<tr class=\"even\">\n<td><\/td>\n<td>Server Port<\/td>\n<td>25<\/td>\n<\/tbody>\n<\/table>\n<p>(Advanced settings were auto-configured.)<\/p>\n<p>A few more points worth noting:<\/p>\n<ul>\n<li>I initially got everything working using a Wi-Fi connection (after <a href=\"https:\/\/www.markwilson.co.uk\/blog\/2007\/11\/managing-simultaneous-access-to-resources-from-both-internal-and-external-dns-namespaces.htm\">making sure that the mail server could be reached using the same name for both internal and external DNS<\/a>) and then walked down the street (until I lost Wi-Fi connectivity) to test the connection over EDGE.<\/li>\n<li>Although I&#8217;m using Exchange Server 2003, <a href=\"http:\/\/www.azaleos.com\/blog\/index.php?q=node\/38\">the process is similar for Exchange Server 2007 and has been documented by Chris Dearie at Azaleos<\/a>.<\/li>\n<li>This post relates purely to e-mail access (no calendaring, contacts, tasks, etc.) &#8211; <a href=\"http:\/\/msexchangeteam.com\/archive\/2007\/07\/10\/446015.aspx\">The Microsoft Exchange Server team have written an informative post about the differences between Exchange ActiveSync (as implemented by many smartphones), IMAP 4 (some desktop mail clients) and IMAP (as implemented on the iPhone)<\/a>.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Whilst I&#8217;m not trying to suggest that the Apple iPhone is intended for business users (I&#8217;d suggest that it&#8217;s more of a consumer device and that businesses are wedded to their Blackberries or, more sensibly in my opinion, Windows Mobile devices) it does seem to me that there&#8217;s been a lot of talk about how &hellip; <a href=\"https:\/\/www.markwilson.co.uk\/blog\/2007\/11\/using-an-iphone-for-e-mail-with-exchange-server.htm\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Using an iPhone for e-mail with Exchange Server<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[148,8,46,118],"class_list":["post-944","post","type-post","status-publish","format-standard","hentry","tag-iphone","tag-e-mail","tag-exchange","tag-windows-small-business-server-2003"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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