{"id":974,"date":"2008-01-14T10:31:03","date_gmt":"2008-01-14T10:31:03","guid":{"rendered":"http:\/\/www.markwilson.co.uk\/blog\/2008\/01\/how-my-dell-customer-experience-suddenly-got-better.htm"},"modified":"2008-01-14T10:31:03","modified_gmt":"2008-01-14T10:31:03","slug":"how-my-dell-customer-experience-suddenly-got-better","status":"publish","type":"post","link":"https:\/\/www.markwilson.co.uk\/blog\/2008\/01\/how-my-dell-customer-experience-suddenly-got-better.htm","title":{"rendered":"How my Dell customer experience suddenly got better"},"content":{"rendered":"<p>Last week, I wrote a post about <a href=\"https:\/\/www.markwilson.co.uk\/blog\/2008\/01\/dell-customer-service-fails-again.htm\">the poor customer service I had experienced as part of my recent Dell server purchase<\/a> but the very next morning things started to improve.<\/p>\n<p>Firstly, my server turned up a week early.&#160; That&#8217;s good &#8211; exceeding customer expectations gets a big tick from me.&#160; Ordered at 2pm on Friday, order accepted (i.e. payment cleared) on Sunday, server built to order, shipped from Ireland and delivered in England at 9.15am on Wednesday.&#160; One happy punter.<\/p>\n<p>Then I got an e-mail and a phone call from one of Dell&#8217;s Technical Account Managers, who&#8217;d seen my blog post and wanted to talk to me about my experience.&#160; I was only to happy to give him feedback on where it all went wrong for me, and in return he promised to look into it and get a server specialist to call me right away.&#160; Sure enough, a few minutes later the phone rang and it was a really helpful representative from the UK and Ireland SME Silver Support Team, who took me through the configuration options on my server that had confused me so much (I&#8217;ve added a comment to my original post with the details).<\/p>\n<p>As a gesture of goodwill (and I think it&#8217;s only fair to disclose this as I&#8217;m now writing so positively about Dell!), they also waived the shipping charge on the extra memory I was about to purchase and shipped some additional SATA cables to allow me to connect a third and fourth drive to my motherboard.<\/p>\n<p>All of that is good news for me but what about those who can&#8217;t publicly throw their toys out of the cot (i.e. write a stroppy post on their blog) and who need technical pre-sales support?&#160; Dell&#8217;s advice is to either:<\/p>\n<ul>\n<li>Click on the Request a Call link on the Server page before starting the system build; <\/li>\n<\/ul>\n<p>or:<\/p>\n<ul>\n<li>Click on the Purchase Help tab to view contact details for Sales Support. <\/li>\n<\/ul>\n<p>(As this second option leads to the same page I used before ending up in Dell phone system hell I&#8217;d suggest the request a call option.)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last week, I wrote a post about the poor customer service I had experienced as part of my recent Dell server purchase but the very next morning things started to improve. Firstly, my server turned up a week early.&#160; That&#8217;s good &#8211; exceeding customer expectations gets a big tick from me.&#160; Ordered at 2pm on &hellip; <a href=\"https:\/\/www.markwilson.co.uk\/blog\/2008\/01\/how-my-dell-customer-experience-suddenly-got-better.htm\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">How my Dell customer experience suddenly got better<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[114,32,60],"class_list":["post-974","post","type-post","status-publish","format-standard","hentry","tag-dell","tag-pc-hardware","tag-server-hardware"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How my Dell customer experience suddenly got better - markwilson.it<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.markwilson.co.uk\/blog\/2008\/01\/how-my-dell-customer-experience-suddenly-got-better.htm\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How my Dell customer experience suddenly got better - markwilson.it\" \/>\n<meta property=\"og:description\" content=\"Last week, I wrote a post about the poor customer service I had experienced as part of my recent Dell server purchase but the very next morning things started to improve. 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Just as\u2026","rel":"","context":"In \"Dell\"","block_context":{"text":"Dell","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/dell"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3951,"url":"https:\/\/www.markwilson.co.uk\/blog\/2012\/05\/fixing-a-dell-server-that-required-f1-on-every-boot.htm","url_meta":{"origin":974,"position":2},"title":"Fixing a Dell server that required F1 on every boot","author":"Mark Wilson","date":"Tuesday 15 May 2012","format":false,"excerpt":"Last weekend, I dusted off (literally), my Dell PowerEdge 840 that was retired in favour of a low-power server a couple of years ago. 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HP, IBM and Dell all have their own hardware implementations, but I've been looking at a great piece of software for the Compaq\/HP remote insight lights-out edition (RILOE) cards -\u2026","rel":"","context":"In \"Hewlett Packard\"","block_context":{"text":"Hewlett Packard","link":"https:\/\/www.markwilson.co.uk\/blog\/tag\/hp"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts\/974","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=974"}],"version-history":[{"count":0,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/posts\/974\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=974"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=974"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.markwilson.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=974"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}