Rebooting my blog, with a little more focus...
When event outreach and delivery aren’t aligned — and why a simple webinar invite left a lasting impression.
Reflecting on tech industry events where panels are dominated by men – and why event organisers should work harder to bring more diversity to their line-ups.
Microsoft has been talking about “Frontier Firms” in its AI communications. But what does the term actually mean, and what does it say about how organisations may work in the age of AI?
Reflections on Benedict Evans’ “AI Eats the World” presentation – exploring platform shifts, AI investment, and the long path from experimentation to real-world impact.
A small observation from printing a conference agenda - and how screen-first design choices can forget about real-world use.
Reflections from a PyData Milton Keynes panel - and why AI success depends less on hype and more on trusted data, strong platforms and measurable outcomes.
A visit to Cisco’s smart Workspace and what it reveals about designing offices around people, collaboration, and real-world behaviour — not rows of desks.
Three small customer experience moments reveal how efficiency, internal structure, and careless engagement can quietly undermine trust.