Carphone Warehouse subsidiary TalkTalk‘s free broadband has always sounded too good to be true to me.
Now, one of my colleagues has just alerted a large chunk of our company’s technical staff to the fact that TalkTalk throttle VPN access as if it were peer-to-peer (P2P) traffic. Powerless to cancel his 18-month contract, TalkTalk refuses to do anything to help my colleague as they state that VPN access is for business use and that they offer a residential service.
It seems to me that, for telecoms in general and specifically for broadband, you get what you pay for. I recommend PlusNet – not always great customer service (but not that bad either) but a reliable connection, both when I was on dial-up and since I switched to broadband a few years back. If all you need is a hosting provider, then get in touch with my friends at ascomi.
Anyone else having trouble with TalkTalk might be interested in the Less TalkTalk: More Service – unofficial, unaffiliated TalkTalk blog, although be warned that there are lot of frustrated (and some illiterate) people over there.