Another week, and lots of positive feedback from colleagues on these weeknotes, so they keep going. This time I’ve written it over the course of the week, rather than in one huge writing session at the weekend. I’m not sure it really helped… it’s still way too long. Anyway, here it is.
(I’m also slightly concerned that some people think I have too much time on my hands. I really don’t. I just stay up too late and don’t get enough sleep!)
This week at work
I struggle to write about work at the moment. I’m doing lots of cool stuff, but I don’t really want to tell competitors what Node4 is developing. Even so, it’s no secret that we’re driving forwards with our Digital delivery (that’s why Node4 bought TNP, risual, Tisski, and ThreeTwoFour) – and public cloud is a big part of that, particularly in the Microsoft space.
My presentation to the Node4 Go To Market community on our public cloud transformation capabilities seemed to go well. And it would be remiss of me not to say that, if you want to know more about how we can potentially help your organisation on its Microsoft Azure journey then I, or my colleagues, would be pleased to have a conversation. Feel free to get in touch on email, or book some time with me.
Beyond that, I joined an interesting call with IDC, looking at the European cloud market in 2024. And I’m just getting involved in a project with some cool tech to help address the ransomware challenge.
Most exciting though is that I’ve submitted a request to join Node4’s Innovate Leadership Development Pathway for 2024. This looks to be a great programme, run over several months, that results in an ILM qualification. The reason I’m excited is that, for the first time in a while, I feel that I’m in a role where I can exploit my leadership potential. I had a career diversion into management, because I thought I needed that experience. Then I got out of it, only to fall back into it (and was very unhappy for quite a long time). Management and leadership are very different things, and over the years I’ve learned that I want to be a leader, not a manager.
Coffees (virtual and IRL)
Much is made of “watercooler moments” as a reason to return to the office (RTO). Well, is there any reason that such moments can’t happen outside the office too?
In 2023, Matt Ballantine ran a “100 coffees” experiment to chat without any particular agenda. It was a big success so it’s rolled on into 2024, currently at around 138. (I was number 49.) Incidentally, you don’t have to drink coffee. It’s about taking the time to chat with people and other beverages are equally acceptable. Or, as Matt describes it in a post he wrote for his employer, Equal Experts, about the process and its benefits:
“Coffee here is a metaphor. A metaphor for being intentional about making space in our working days to create serendipity, build relationships, reflect, have new ideas, share old ideas and a wealth of other benefits that come from conversations without agenda.”Matt Ballantine: “How to have coffee”
Earlier in the month I had some “coffees” with some colleagues I no longer work with on an daily basis. It was brilliant just to check in and see what they are up to, to keep myself in touch with what’s going on in a different part of the organisation. This week, in addition to some “quick chats” with a couple of my peers, I met several people outside the company for “coffee”. Their roles included: a Chief Evangelist; a Managing Director; and a Digital Transformation Consultant.
One I hadn’t seen since we worked together over a decade ago. Another is part of a “coffee club” that Matt set up to encourage us have a monthly conversation with someone we don’t normally talk to. And one has become a friend over the years that we’ve been catching up for coffee and occasional lunches. My own lack of confidence makes me think “what do I have to add to this conversation”, but invariably I learn things. And I assume that the value of meeting up with no agenda to “just have a chat” goes both ways.
Some of the things we talked about
Our conversation topics were wide and varied. From family life to:
- Recognising when to buy services vs. learning to do something yourself.
- “Thought leadership” and qualitative vs. quantitative metrics – looking at the “who” not the size of the reach.
- Next-generation content management systems.
- How localisation is more than just translation – sometimes you might rearrange the contents on the page to suit the local culture.
- How UK town centres seem to encourage chains to flourish over independent retailers.
- The frustrations of being an end user in a world of corporate IT security (managed devices, classifying information, etc.)
- Being proud of your kids.
- What travel was like when we were young, when our location wasn’t being tracked, and when our parents must have been super-worried about where we were. (Is the world more dangerous, or just more reported?)
- Finding your tribe by showing things in the background on virtual meetings.
- Bad service and food vs. great coffee but no space. And on what makes a good English breakfast.
- Parenting young adults and supporting their life decisions.
- Publishing newsletters, weeknotes, blogs. Owning your own content, and why RSS is still wonderful.
- Fountain pens, a place for everything (and everything in its place) – and why I’d like to be more like that… but have to accept I’m just not.
- Four day weeks, balancing work, health and exercise (or lack of).
That’s the whole point. No agenda. See where the conversation leads. Get to know each other better. Learn new things. Build relationships.
And all three “coffees” ran out of time!
This week in tech
- Here’s something I wrote a blog post about. I had intended there to be more posts, but I overestimated the amount of time I have for these things:
- A couple of weeks ago, I mentioned I’d been looking at Calendly. It turned out to be a trial (I missed that) and I need to subscribe for some of the features that I set up. So, I guess that experiment didn’t work out…
- I don’t understand why Google opening a new data centre in the UK this is news. All of the hyperscalers already have data centres in the UK. This is just another one. I’m not sure that they contribute much to the economy though, except maybe in construction and through services consumed (electricity, water, etc.). As for the PM’s statement that “Google’s $1 billion investment is testament to the fact that the UK is a centre of excellence in technology and has huge potential for growth”. Poppycock. It shows there is a demand for cloud computing services in the UK. It’s got nothing to do with excellence.
- I found a new setting in Microsoft Teams that makes my video feed look like I’m using a decent camera! It’s so much better than the old background blur.
I was just about to ask my colleagues what fancy webcams they were using. Their blurred backgrounds looked so much better than mine on #MicrosoftTeams calls… then I found this setting! pic.twitter.com/fvDo2znsWN— Mark Wilson (@markwilsonit) January 22, 2024
Some posts I liked elsewhere
- On digital inclusion…
Reminder: if someone talks about "old people" as a group who don't understand how to do things online, they're thinking about people who've already been dead for a decade or more https://t.co/YGJoQozDad— John B (@johnb78) January 19, 2024
- Of course, not everyone finds online easy. And we have to recognise that sometimes, for any age group, there’s a need for a human connection…
- On AI-generated content…
- On AI chatbots gone wrong…
Parcel delivery firm DPD have replaced their customer service chat with an AI robot thing. It’s utterly useless at answering any queries, and when asked, it happily produced a poem about how terrible they are as a company. It also swore at me. ? pic.twitter.com/vjWlrIP3wn— Ashley Beauchamp (@ashbeauchamp) January 18, 2024
- And on Campbell’s Law in action…
?— Berend van der Kolk (@berendvdkolk) January 22, 2024
"French police officers decided not to investigate a robbery. The robbery would have increased their district’s crime rate that in turn would have cancelled the officers’ end-of-year bonuses."
– Frey et al. (2013), Organization Studies#quantifiedsociety #indicatorism pic.twitter.com/kznUxbOs1C
Some readers may know that I have been using the Zoe personalised nutrition programme to see what insights I can get into my diet. I’ve tweeted a bit, and it deserves a longer blog post, but I found this article in the Times very interesting. Jay Rayner has a slightly less reverent view in The Guardian. (Kate Bevan shared both of these articles.)
I defo had similar reaction to you and after paying for it I’d say it was interesting but I agree with “Tom, 44” in The Times article. It mostly assumes the food you log has a barcode or is home cooked (difficult when eating out) and I have a backlog of “lessons” creating anxiety— Mark Wilson (@markwilsonit) January 23, 2024
And I have a holiday to look forward to… or at least a mini-break. Mrs W and I have just booked a long weekend in Tallinn for a few weeks’ time…
This week’s watching
After finishing our recent dramas, it was time to start something new. Several people had recommended Lessons in Chemistry (on Apple TV) and we’re really enjoying it. As an aside, we still have a long way to go on diversity, inclusion and equality but, oh my, we’ve come a long way since the 1950s.
This week’s listening
I listen to a lot of podcasts when I’m walking the dog, or when I’m driving alone. The Archers is the first on my list but please don’t judge me.
I also like to listen to The Bottom Line, though sometimes find Evan Davis’ views on modern work to be a little “traditional”. This week’s episode on e-commerce returns was fascinating, though I do wonder why no major UK retailers (e.g. Next, John Lewis) or online-only retailers like Amazon or even Wiggle wanted to take part…
I used to listen to The Rest Is Politics – it’s a great podcast but there is just too much of it – I found the volume of content overwhelming. But I did listen the Rest Is Politics Leading interview with Bill Gates. I was looking for a link to the podcast episode to share, but I found it’s available on YouTube too, so you can watch or listen:
Some of the things I took away from the interview were:
- It’s well-known that Bill Gates dropped out of Harvard, but it’s clear he was a very smart kid… he quietly mentions finishing his classes a year early.
- I was interested in his responses to tough questions – like asking if his approach at Microsoft was “flattening competition not creating excellence”. And on monopolistic views of the world and how they needed to lower prices to gain market share. Remember the mission was to get a computer onto every desk and into every home.
- On his position as a rich and powerful person, and why he follows the philanthropic path that he does of trying to kill malaria rather than direct giving to those in poverty.
- On family, the impact he can have on his granddaughter’s future world, and the advantages/disadvantages of growing up with wealthy/famous parents
- On the future of AI.
- On politicians he admires (and giving very guarded responses!)
- His rather odd (IMHO) views on climate change.
- On learning from Warren Buffet, and on a lifetime of staying curious.
Maybe that’s what I should call this blog… “staying curious”.
This week in the press
On the PR front, I had a brief quote in Digitalisation World’s Tech Transformations for 2024 article.
…and not in the press
After initially being flattered to be contacted by a major UK newspaper for comment on the importance of public sector work to Fujitsu, I declined to comment. Not sure if it was my media training or common sense, but it feels right. I had already written a brief post on LinkedIn, but a lot will have changed in the time since I left and anything I can remember would already been in the public domain.
More thoughts on the Post Office Scandal
I was going to write about this last week, but I was still reeling from some of the comments I’d received on social media, so thought on for a bit more.
Understandably, this is a very emotive subject. Lives were ruined. Some who were affected took their own lives. It’s nothing short of a tragedy.
Even so, it was upsetting to be told last week on Twitter/X that anyone who has Fujitsu on their CV should never work again (or words to that effect). I was at ICL or Fujitsu for around 16 years over one internship and two periods of employment. In common with most people there, I had nothing to do with (or knowledge of) Horizon, other than knowing of its existence, in a separate business unit. And, in common with most people who saw the recent ITV Drama, I was shocked and appalled.
I can’t defend Fujitsu – but I am going to use someone else’s words, because they sum up the situation about their future in the UK public sector market perfectly for me:
“A lot of innocent people [may] lose work at Fujitsu. All of us who have worked for outsourcing partners will know the nature of contracts means many will know nothing of other ongoing projects. Today many workers at Fujitsu [may] be ‘at risk’ for something they had no control over.”
From a technical perspective, I found this video from Dave Farley to be an excellent explanation of the types of technical issues in the Horizon system that led to accounting errors. Then add in believing the computer over the humans, together with an unhealthy dose of corporate mismanagement (as is being uncovered by the ongoing inquiry), and you get the full horror of the Post Office Scandal.
This week in photos
Looks like I didn’t take many, but I did wrap up the week with a nice dog walk in the winter sunshine.