Travelling in and out of London this week for the course I’ve been attending has reminded me why working from home (mostly) is a huge blessing. At least 4 hours’ travel a day for a relatively simple 60-mile commute? No thank you!
I did, however, use two different routes with contrasting experiences and that made me think – why does it have to be this way? And what might it be like one day?
Commute route 1: Olney to London via Bedford (Thameslink/East Midlands Trains)
After driving to Bedford and finding a space in the car park (not always easy), the next question was where are the ticket machines? The option to pay and display with optional mobile phone/SMS/app payment seems to have been replaced by a system to pay as you leave the car park on foot (albeit with an optional mobile app). It uses ANPR to recognise my car but the user interface is confusing and there’s no option for contactless payment (surely a perfect use case for fast commodity transactions like this?). At £7.90 for a day’s parking (when the only reason you would ever park there is to catch a train!), it’s expensive too.
— Mark Wilson (@markwilsonit) October 29, 2014
Then, at the station I bought a ticket – again falling foul of a confusing user interface (not helped by Thameslink’s corporate colours not really highlighting what I need to see). I switched to another machine and followed a different (but more familiar) purchase journey on the touch screen whilst another customer switched queues because of a broken card reader in the machine she was using.
Catching the train is simple, with frequent services but lots of stops and the (07:34) train is packed well before reaching London.
The good thing about this route (on Thameslink – not on East Midlands Trains) is that it goes right to the heart of the city (not the West End) although I change at Farringdon to get on the underground towards Tower Hill. Sadly, with no barriers to pass through and crowds of commuters I didn’t see an Oyster touch in/out machine, which I realise after boarding the train – wouldn’t it be good if there were more of these machines or if you could swipe on the train!? I touch out at the end of the journey but am charged the full fare and it takes me a lot of time on the phone waiting to sort out the charging…
Commute route 2: Olney to London via Milton Keynes (London Midland/Virgin Trains)
After a faster drive to Milton Keynes (MK is famous for its roundabouts but there’s a real benefit in the national speed limit grid road network), I park close to the station. The actual station parking is extortionate (so much so that I know some people who don’t pay, preferring to take the risk of an occasional fine) but off-street parking is available and half price if I pay by phone (£4.18).
I buy a ticket at the station but know to always allow time for queuing: there are 6 machines and 4 booths but that’s never enough! It’s 06:54 so I dash for the 06:55 London Midland service, but see that the (faster) 06:53 Virgin train has only just arrived (even though it’s showing as “on time”).
We set off towards London, only to be delayed by a vehicle striking a bridge at Watford and are overtaken by the slower London Midland service that I nearly caught earlier! Eventually, we get moving and arrive in London 20 minutes late…
A dream of a better commute
These real world stories are just single journeys and it could all be so different on another day. So let’s compare with what it could be like:
- My calendar shows that I’m planning to be in London for the day.
- My alarm wakes me with enough time to get ready, and the lights in the house gently warm up to wake me from my slumber.
- I drive to the station and, as I park my phone recognises my location and that I’m stationary, asks me if I need to pay for parking and then takes care of the details.
- Arriving on the station concourse, my digital personal assistant has pre-bookèd my train ticket and there’s a boarding pass on my phone. No paper tickets are required as the barriers can simply scan a QR code on my screen (or even use NFC?)
- There’s a steady flow of trains (on time of course!) and as I switch to the Underground, payment is dealt with as I pass through turnstiles using a contactless payment card – and, even if I end up on the platform via a different route I can pick my boarding point (verified using location services) and ensure I’m correctly billed, using a smartphone app…
- Realising there are delays on the line, my phone reschedules appointments as required, or otherwise ensures that contacts are aware I will be delayed.
It’s not difficult – all of this technology is available today but it just doesn’t quite work together… all of this talk of an Internet of Things brings it tantalisingly close but train companies, car park operators and other organisations still cling on to outdated methods. So it seems I’ll be dreaming for a little while longer…