A few months ago, the Microsoft Surface Pro 3 that I use for work took a knock at one corner and developed a crack across the screen. I was gutted – I’d really looked after the device and, even though it was approaching three years old (and running like a dog), it was likely I’d be using it for a while longer. I could have swapped it for a conventional Dell laptop but I like to use the Surface Pen when I’m consulting. And now it was broken and beyond economic repair (Microsoft are currently quoting £492+VAT for a screen replacement!)
The screen still functioned as a display but the crack was generating false inputs that made both the Surface Firmware and Windows 10 think that I was touching the screen. That was “fighting” with the trackpad or a mouse, meaning that the device was very difficult to control (almost impossible).
I managed to get it up and running and to log on (just about) so that my support team could remote control the device and disable touch for me. The image below shows the two components that needed to be disabled in Device Manager (Surface Pro Touch Controller Firmware and HID-compliant touch screen):
The biggest problem was booting the device in the first place though – it would load to the Surface splash screen and then stay there. Presumably, the firmware had detected a problem but the hardware hadn’t actually failed, so there was no error message and no successful boot.
Then I found a forum post that gave me the answer:
- Hold Power and Volume Up together until the Surface splash screen appears, then let go of the power button.
- When presented with the UEFI menu, press ESC to exit.
- Press Enter to confirm that you want to quit without saving.
- At this point, you’ll see an underscore (_) cursor. Be patient.
- After a few seconds, the BitLocker screen will appear, after which the PIN can be entered and the device boots into Windows.
It’s a bit of a faff, but it’s worked for me for the last few weeks. Just before I handed in the broken device (for a replacement with a functioning screen), I recorded this video in my hotel room – it may come in handy for someone…
is there another way faster
Possibly, but this is the method that worked for me when it looked like all other options had failed.
How do I know what my pin is ? Is that my Microsoft password when I login on my home page?
My computer is doing the exact same thing!
Thanks soooo much!
Dana
Fun tip- take some water from a glass and put it on the screen (dip your finger in a glass and move it around the crack a few time). Screen will stop jumping hopefully enough to let you use the trackpad and disable the appropriate devices.
Nice tip!
Not everyone will have a PIN (it depends on how your PC is set up) but if you do then you will be used to entering it each time you start the device.
on my surface: after the underscore, nothing happens.
I guess it will depend on the model. This may be specific to the Surface Pro 3.
On the second try it worked !!! Thx a lot. You saved my Surface Pro 3’s and my lifes :)
Glad to hear it worked!