Why LinkedIn endorsements are meaningless (and some ITIL Foundation exam study tips)

According to my LinkedIn profile, 25 people have endorsed me for IT Service Management skills. Until last month* my entire knowledge of IT Service Management came from watching Karl McCarthy present at the Northampton branch of the BCS, which does leave me wondering about the value of LinkedIn endorsements…

…still, over the last few weeks, I have been learning about IT Service Management (or at least, about the IT Infrastructure Library, usually abbreviated to ITIL®).

Those who follow this blog will have seen my recent 6-part series of preparation notes as I studied for my ITIL Foundation certification (see the end of this post) and my efforts were clearly worthwhile, as I passed the exam today. A non-disclosure agreement prevents me from commenting on the exam itself but I will highlight the resources that I used:

So, that’s another certification in the bag (and one of my 2016-17 objectives ticked off…). Now time to put the theory into practice, which for me will mean some more thinking about service architecture in the course of my work.

I was going to continue this blog with some notes from Karl’s 2015 talk on “IT Service Management – Putting the theory into practice” but the notes appear to have gone AWOL. Maybe that’s one to save for another day…

 

* Putting aside anything I’ve picked up from 20+ years working in IT.

Further Reading

This post and those linked above (which were written and published prior to taking the exam, so they do not breach any NDA). are intended as an aid and no guarantee is given or implied as to their suitability for others hoping to pass the exam.

ITIL® is a registered trademark of Axelos limited.

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